IT Assessment: MISO Survey Results

In collaboration with the Library, the Division of Information Technology asked the University community to provide feedback on its services. The survey was conducted last February through March, 2018. The survey was administered to undergraduate students, graduate students, faculty and staff.

Measuring Information Service Outcomes (MISO) is a web-based quantitative survey that measures how faculty, students, and staff view library and computing services (IT) in higher education. The MISO Survey provides information on:
• the services and resources that are important to users
• how successfully services and resources are delivered
• the effectiveness of communications about services and resources
• users’ skill with software and databases
• additional skills that users want to develop and the preferred manner of acquiring them
• software and hardware tools used by faculty, students and staff
• benchmarks for delivery of library and computing services

The results of the survey were shared with the faculty Technology Advisory Committee, the Administrative Technology Advisory Committee, the Provost Council and the Student Senate.

In response to the feedback from the survey, IT will be focusing its effort on providing additional support and instruction regarding file storage solutions and backup management. We will also be focusing on providing our constituents with additional opportunities to familiarize themselves with online safety best practices and cybercrime prevention.

Review the survey results.

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