Two Step Required in remote.scranton.edu

Two Step (through DUO) will be required when using our remote (VDI) environments. This does not apply to VDI in classsrooms.

What does this change mean?

After August 19th, when you log into remote.scranton.edu and you enter your credentials (Royal ID and Password), you will receive a push notification on your mobile device. As soon as you authenticate by selecting the green checkbox, you will be able to access remote. If you are using a token, you will be prompted for a temporary code on the login page.

Video Instructions

Summer Computer Updates

Lab Computers

Many device updates were completed in the computer labs: Biology (1 new PC); CAS Dean (43 new zero client laptops); Chemistry (9 new PC’s); Communication (33 new PC’s); Classroom systems (34 new instructor’s PC’s); Library (7 new iMacs, 8 new PCs); Math (40 Chromebook mobile lab); Physics (13 new PC’s).

All lab and classroom Windows computers have been updated to include Office 2019 replacing Office 2016. Many software applications have also been upgraded in our computer lab facilities including SPSS, MatLab, Minitab and Maple. All lab and classroom systems received operating system and third party application updates.

As we expand our virtual desktop program, we are pleased to provide faculty with the ability to utilize a virtual lab. The virtual lab provide access to virtual Windows 10 machines preinstalled with University licensed software from a personal device eliminating the need to use rooms with lab machines when University licensed software is needed. Students can utilize their own laptops to access standard applications allowing faculty to create a lab in any room that they are teaching in. Review additional virtual lab information.

Office Computers

Over the summer months, the desktop windows operating system and many of third party applications (Firefox, Flash, Java, Adobe, etc.) received security patches through KBOX or Microsoft update. If you have not used your computer over the summer, these updates may automatically begin to download to your system when you turn it on. As the critical patches are installed, machines may experience a temporary decline in performance. We advise faculty to take this into consideration and allow time for the updates to take place.

MS Office 2019 will be available for faculty and staff on University owned office computers upon request.

Intersession Classroom Upgrades

At the end of the Fall semester, Academic and Media Services will be upgrading five classrooms in the Loyola Science Center.  The rooms included in the upgrade are 233, 333, 334, 433 and 437.  The rooms will be receiving a full-scale upgrade that will include removing the equipment from the closets and putting it in the podiums where possible.  All A/V components, including the projector(s), switcher, controllers and cabling will be replaced.  All rooms will get an updated program that will be more user friendly and intuitive than what is currently in place.  All upgrades will be completed by the start of the Spring semester.

Summer Computer Updates

Classrooms & Teaching Spaces

This year we have refreshed the switching and control technologies in the following rooms: LSC 114, 116, 118, 123, 125, 126, 127, 141, 212, 226, 325 and 326. Throughout 2018 and 2019, we will work to upgrade more classrooms in LSC.

As a reminder, our classroom database contains details and instructions for each of the mediated spaces. A link for the classroom database can be found on the www.scranton.edu/techsupport website. The classroom database is only accessible while on campus. Faculty can obtain assistance for any of our mediated facilities by contacting the Technology Support Center at 570-941-HELP.

Office computers

Over the summer months, the Microsoft Windows operating system and many third party applications (Firefox, Flash, Java, Adobe, etc.) received security patches through KBOX or Microsoft update.
If you have not used your computer over the summer, these updates will automatically begin to download to your system when you turn it on. As the critical patches are installed, machines may experience a temporary decline in performance.
IT advises faculty to take this into consideration and allow time for the updates to take place.

Lab/Classroom computers

Many device updates were completed in computer labs:
– KSOM (14 new PC’s, 70 zero clients)
– Library (1 Mac, 1 PC, 105 zero clients)
– Communications (6 new Macs)
– Chemistry (4 new PC’s)
– Psychology (2 new PC’s)
– Physics (4 new PC’s)

Mojave

The latest MacOS, Mojave, is coming this Fall. This is the last MacOS release that will support 32-bit applications. If you are running 32-bit applications, now is a good time to start looking for alternatives. If you aren’t sure, we can help.

Fall 2017: Classroom Updates

The following rooms received updates to the switching, control and projection technologies:

  • Thomas Hall 410, 413, 414
  • McGurrin Hall 209, 406
  • O’Hara Hall 322
  • Hyland Hall 102
  • Loyola Science Center 090, 091, 439

Academic and Media Services staff worked with faculty in the Engineering Department and mediated room 180 in the Loyola Science Center.

Apple TV’s have been added to LSC 180 and HYL 102 for tetherless teaching.

In conjunction with the classroom updates, we also expanded our lecture capture footprint across campus to the following rooms:

  • McGurrin Hall 009, 012, 013, 014
  • Loyola Science Center 180

Fall 2017: Virtual Desktops

As we expand our virtual desktop program, we are pleased to provide faculty with the ability to utilize a virtual lab. The virtual lab provides access to a wide variety of University software from your own device. Students can utilize their own laptops to access standard applications allowing faculty to create a lab in any room that they are teaching. Two virtual lab offerings are available – Remote Desktop and Remote Apps.

For more information, visit: http://www.scranton.edu/information-technology/services/virtual-labs.shtml

Fall 2017: Windows 10 in Labs and Classrooms

All lab and classroom Windows computers have been updated to Windows 10. In the lab and classroom environment, you will notice a simplified Windows 10 desktop. Shortcuts to browsers and File Explorer are available on the desktop and all programs can be accessed via the Start Menu.

Windows 10 is also available for most faculty and staff computers as a self-service upgrade. For more information visit: http://www.scranton.edu/information-technology/services/windows-10.shtml.

Fall 2017: Computer Updates

The desktop Windows operating system and many third party applications (Firefox, Flash, Java, Adobe Reader, etc.) received security patches over the summer. If you have not used your computer prior to these releases, they will automatically begin to download to your system when you turn it on. As the critical patches are installed, machines may experience a temporary decline in performance. The installations may take a little longer than normal, but they are critical to the health and performance of your machine and the campus network, so we appreciate your patience in taking the necessary time for them to complete.

Many software applications have been upgraded in our computer lab facilities including Matlab, Maple, Mathematica, R for Windows, Crystal Ball and Panopto. In classrooms and lab locations, 91 new systems were installed and 82 other systems received hardware upgrades.

Installing Software Using Microsoft Software Center

Microsoft Software Center is part of Microsoft’s System Center Configuration Manager (SCCM), which allows IT to deliver and update applications across campus. With this application we can make select software available to download to your computer on-demand. Software Center is available on all managed Windows computers.

Access the Software Center:

  • Click the Start Menu
  • Type in Software Center and enter to open the program.
  • When Software Center loads, you will see options for software or upgrades available to you.
  • Click on the application to highlight it and then click the “Install” button in the bottom right corner to install the software. You’ll see the status changing from “Available” to “Preparing download” and then to “Installing”.
  • Once the status shows “Installed”, you can exit the Software Center and go to Start -> All Programs to find the newly installed program.

As Microsoft releases new Windows 10 feature updates, this is where you will install the latest version.

 

Written by Deanna Beyrent, Manager Client Services

Virtual Applications: Access your Computer Resources Anytime and Everywhere.

The virtual lab allows University students, faculty and staff to access a variety of University computer resources from any device, at anytime from anywhere via a web browser or free, downloadable VMware Horizon Client.

We are now offering a new way to access University licensed software used for teaching and learning for faculty and students. Software currently available as a virtual application includes SPSS, Maple, MATLAB, Mintab and Mathematica.

View more information and instructions about virtual lab offerings.

 

Written by Deanna Beyrent, Manager Client Services