IT just reported a short downtime for the my.scranton servers this weekend. The downtime will be on Saturday, April 28th and run from 7AM till 9AM for hardware replacement. Angel, royaldrive, and royalmail will still be available, but the portal interface will not be.
Any questions? E-mail your local tag representative, tag-members@royallists.scranton.edu, or the downtime point of contact Chris Krall (christopher.krall@scranton.edu).
Our school’s official website will be making a change from “matrix.scranton.edu” to the more canonical “www.scranton.edu”. This will not have any affect on your web browsing experience, but it may affect some pages created in the Content Management System (CMS). Any links currently pointing to a “matrix.scranton.edu/” site will be automatically redirected to the corresponding “www.scranton.edu/” site, but IR would like to encourage you update your websites (and republish) to reflect this change. The full email from IR is below, including dates that the change will take place.
Please note: please refrain from publishing websites during the upgrade window: 4:30 p.m. on Thursday, February 15, 2012 until 8:30 a.m. on Friday, February 16
On Thursday, February 16, 2012, the University’s public web server, known as matrix.scranton.edu will be replaced by a new server, which will be known as www.scranton.edu. No interruption in service for the University’s web site is expected as a result of this action.
As a CMS user, please take note of the following minor changes that will occur on the afternoon of Wednesday, February 15, 2012. They will affect how you navigate within the CMS and link to University pages:
1. After you log in to the CMS, the dropdown menu option, “matrix.scranton.edu”, will be renamed to “www.scranton.edu”. This is merely a name change, all website data will be retained.
2. If you created links to other pages in the CMS via the “Internal Link” option, the CMS will automatically update these links to the correct “www” address.
3. If you linked to other pages in the CMS via the “External Link” option, where you entered the full website address (i.e. matrix.scranton.edu/admissions/index.shtml), we encourage you to change these links to “www” shortly after the move on February 16, 2012. You will then need to republish your pages.
Any existing links containing “matrix” will still work, but we want to eliminate “matrix” from our web vocabulary.
4. Finally, please avoid publishing from 4:30 p.m. on Thursday, February 15, 2012 until 8:30 a.m. on Friday, February 16, 2012.
If you have any questions or concerns, please email webmaster@scranton.edu. Please forward as necessary.
We just received the following e-mail from Ron Skutnick in IT about a brief network outage. Hopefully this won’t affect too many people, but if anyone sees any problems after the upgrade, please let us know!
There will be a brief service outage affecting wired and wireless network services within the Communications Wing floors 4 and 5 and the St. Thomas Harper McGinnis Wing floors 4 and 5 on Saturday, November 26, 2011 between 7:00am and 3:00pm. The actual service outage will be much shorter in duration. Copper cable pairs delivering Centrex services to numerous safety telephone throughout the new Loyola Science Center will also experience short duration service outages during this time frame. These disruptions are related to the completion of work relocating the data center from St. Thomas Hall 385 to 111.
Thanks to Calvin Krzywiec and Timothy Meade over at IT and some speedy after-hours response, the campus internet access has been restored. The problems started with a data center migration and an unforeseen error in the IP address routing for all off-campus traffic. These firewall problems have been resolved. If there are any remaining issues, please contact the HelpDesk (x4357) to report them.
UPDATE: Campus Internet has been restored.
As of this writing (8:30 PM), internet connectivity is down for most of campus, including faculty offices, labs, and student facilities. The IT helpdesk has indicated that this is due to complications from multiple datacenter moves that are occuring simultaneously this evening. It is expected that connectivity will be restored sometime during the business day tomorrow. We will keep you posted on this blog with any new information or developments.
P.S. – this blog is NOT hosted by servers on the University of Scranton campus, and thus should remain available throught this situation.
Just a reminder to all that ANGEL will be down starting tomorrow night:
“ANGEL will be unavailable from Monday, October 17 at 11:00PM through Tuesday, October 18 at 12:00PM to install Service Pack 14 for Version 7.4, a hotfix to resolve the issue related to course mail and Firefox 7, and to conduct system and database maintenance. Thank you for your cooperation.”
TAG contacted IR to see if the downtime might be delayed, considering that midterm grades are due by noon on Wednesday the 19th. However, the response was that the downtime is a necessary fix for a major problem (ANGEL mail crashes when accessed via Firefox from a Mac), and it wasn’t possible to run the fix over the weekend.
Update (9/19/11, 3pm) — We’ve gotten word that the problem has been fixed. Thanks, IR!
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We’ve gotten word that there are some problems at the moment with campus voice mail. If someone leaves you a voice mail, you may get a message saying that the recording is “not available” when you try to listen to it.
The Technology Support Center is aware of the problem, which started developing on Friday 9/16, and IR has ordered and received a new part for the system to fix the issue – so hopefully it’ll be back up and running soon.
There’s a post up on the my.scranton portal about a brief outage on Thursday morning:
The appprd (production) database will be unavailable Thurs
Sept 15, 2011 from 6:30am to 8:30am.Systems Affected:
appprd (production) database, MyScranton, Banner INB, Self-Service (SSB), WorkFlow, and all other applications that connect to appprd production database
This went out in an all-faculty email, so everyone should have gotten it, but just for record-keeping’s sake:
ANGEL will be unavailable on Monday August 22, from 8:00AM – 2:00PM to install Service Packs 12 & 13 for Version 7.4 and to conduct system and database maintenance. Please contact Jason Wimmer (wimmerj2@scranton.edu) with any questions or problems.
Thanks, Jason!
IR posted two notices about upcoming outages to the my.scranton portal:
There will be a brief internet outage on August 13, 2011 between 9:00 AM and 11:00 AM as maintenance is performed on internet infrastructure. Off campus resources will not be accessible from on campus. On campus resources will be unavailable from off campus. Please contact the Technology Support Center at 570-941-4357 with any questions.
and
Network Infrastructure will be performing system maintenance on the CNAC systems on August 15 2011, between 9:00 PM and 11:00 PM. No downtime for authenticated users on the wired network is expected. Downtime for wireless users is expected to be less than 10 minutes. Users attempting to authenticate to the wired or wireless network via CNAC will be unable to do so during this 10 minute window.
