Royal Drive downtime on Friday!

9 06 2014

This notice from the Technology Support Center went out to all faculty and staff, but since it will have a major impact on most anyone who’s on campus working on Friday, I thought I’d repost:

Royal Drive (also known as Xythos) will be unavailable on Friday, June 13th, from 8 am until approximately 5 pm in order to upgrade and integrate it with Active Directory. We apologize for the inconvenience, however due to the necessity of the vendor, this must be scheduled during normal business hours. Please plan accordingly. If you have questions about this upgrade please contact the Technology Support Center at (570) 941-4357 or

New features will include:

  • Thumbnail view – shows a small image preview of the file
  • Quick view – launches a new screen with a larger view of the file and includes metadata
  • Mobile web view – allows you to manage, view, upload, share, and search documents within the Xythos repository
  • Bookmarks – moved to a link in the main menu; allows you to create a bookmark folder and add bookmarks to it
  • Folder tagging – now you can tag folders as well as files
  • Advanced upload for classified files – upload files and folders and have classification applied at the time of the upload
  • Workflow options – set automatic workflow tasks forwarding to other users while they are out-of-office
  • And more …..

The Technology Support Center
University of Scranton
(570) 941-4357

Summer network downtimes

2 06 2014

Just a heads-up for those who work on campus during the summer — there are some rolling Saturday morning network downtimes planned for university buildings (residential and administrative) over the next few weeks. All are Saturdays, 8am-12 noon and will affect wireless as well as wired phone and computer network connections.

See the calendar (PDF) for a full schedule, but here are a few of the planned downtimes for academic buildings:

  • O’Hara — June 7
  • McGurrin – June 14
  • Hyland — June 21
  • WML — June 28
  • CLP — July 5
  • STT — July 12 and July 19 (July 12 is STT-East, including Harper-McGinnis; July 19 is STT-West)
  • Long/Byron — July 19
  • Brennan — July 26
  • LSC — August 2 and August 9
  • IMBM — August 16
  • Loyola Hall — August 16

And here’s the announcement from the downtime-notices listserv:

Downtime Notices:
1) Purpose
Upgrade network-switch software
2) Systems Affected:
Wireless, IP-phones & computers connected in these buildings
3) Downtime Window:
Saturdays from 8AM to noon for administrative buildings or Monday-Thursday prior to 7AM for residence-halls per the attached building schedule
4) Point of Contact:
Steve Gilbody
Office:  941-6193, Cell: 335-3926

Office 365 Upgrade – Dec 1

21 11 2013

Announcement from TSC, sent out in an all-faculty email on 2013-11-18:

Microsoft Office 365, our hosted email system, is scheduled to be upgraded beginning on Sunday, December 1st at 7:00 pm.  This upgrade may take up to 72 hours to complete.  Important items to note:

  • During this time, customers will continue to have access to their email.
  • We recommend customers access email via the portal ( for uninterrupted email access.
  • Customers using the Outlook client or mobile devices may experience an hour or so during the upgrade, when their account is converted, where they will be repeatedly prompted for their password.   We recommend that customers wait an hour and try accessing their email again in the client or on their mobile devices  –  or access email via the portal (
  • This upgrade will provide additional features and functionality including Sky Drive Pro for faculty and students (25GB of free storage space).
  • To see what’s new and learn more about Office 365, please visit

Questions may be directed to the Technology Support Center at extension 4357 or by emailing

Wireless Network work this week

5 08 2013

Update 2013-08-08: Downtime complete :)

[Updated 2013-08-05]

Network Infrastructure is going to be working on our wireless network this week, upgrading to a new version of Cisco NAC. If you’ll be working on campus this week, you may see some downtime on Tuesday and Thursday in the late afternoon/early evening. Notice from the downtime-notices RoyalList:

Network Infrastructure will be upgrading Cisco NAC to version 4.9.3.

To add support for newer operating systems and antivirus as well as add new features. During this upgrade we will also be migrating off of legacy hardware onto new appliances.

August 6th 4:30 PM – 6:30 PM
August 7th 4:30 PM – 8:30 PM

August 6th 4:30PM – 6:30 PM:
Approximately 20 mins of downtime is expected for the wireless network.  Wired connections will be unaffected.
August 7th 4:30PM – 6:30 PM:
There will a 1 hour window of downtime where wireless (Royalair, RoyalGuest) and unauthenticated users on wired connections on campus will be unable to login.

Royal Drive and my.scranton downtimes

3 06 2013

Two upcoming downtimes that might affect faculty:

Royal Drive will be down Thursday, June 6 after 4:30pm.

my.scranton will be down Sunday, June 9 from 7:00am to noon.

Both are related to the Luminis 5 platform upgrade.

my.scranton downtime at 4:30pm today

7 11 2012

Just got this notice — PIR is working on myScranton portal issues this afternoon:

Sungard has recommended some configuration changes for the myScranton portal that necessitate a restart. This will occur today at 4:30 PM. Expected downtime is less than 30 minutes.

my.scranton downtime

24 04 2012

IT just reported a short downtime for the my.scranton servers this weekend. The downtime will be on Saturday, April 28th and run from 7AM till 9AM for hardware replacement. Angel, royaldrive, and royalmail will still be available, but the portal interface will not be.

Any questions? E-mail your local tag representative,, or the downtime point of contact Chris Krall (

ANGEL downtime – Monday night through Tuesday morning

16 10 2011

Just a reminder to all that ANGEL will be down starting tomorrow night:

“ANGEL will be unavailable from Monday, October 17 at 11:00PM through Tuesday, October 18 at 12:00PM to install Service Pack 14 for Version 7.4, a hotfix to resolve the issue related to course mail and Firefox 7, and to conduct system and database maintenance. Thank you for your cooperation.”

TAG contacted IR to see if the downtime might be delayed, considering that midterm grades are due by noon on Wednesday the 19th. However, the response was that the downtime is a necessary fix for a major problem (ANGEL mail crashes when accessed via Firefox from a Mac), and it wasn’t possible to run the fix over the weekend.

Voice Mail issues

19 09 2011

Update (9/19/11, 3pm) — We’ve gotten word that the problem has been fixed. Thanks, IR!


We’ve gotten word that there are some problems at the moment with campus voice mail. If someone leaves you a voice mail, you may get a message saying that the recording is “not available” when you try to listen to it.

The Technology Support Center is aware of the problem, which started developing on Friday 9/16, and IR has ordered and received a new part for the system to fix the issue – so hopefully it’ll be back up and running soon.

ANGEL downtime on Monday

16 08 2011

This went out in an all-faculty email, so everyone should have gotten it, but just for record-keeping’s sake:

ANGEL will be unavailable on Monday August 22, from 8:00AM – 2:00PM to install Service Packs 12 & 13 for Version 7.4 and to conduct system and database maintenance.  Please contact Jason Wimmer ( with any questions or problems.

Thanks, Jason!