FERPA considerations for cloud services

11 09 2012

I sat in on today’s meeting of IMAC (the Information Management Advisory Committee) on behalf of TAG. There were two major items discussed – a revision to the Records Management & Retention Policy (which I don’t think will have much direct impact on faculty) and a set of Guidelines for the Use of Cloud Computing Services.

The Guidelines are not policy – the document just list some of the concerns and considerations faculty and staff should be aware of when signing up for cloud services like Gmail, Google Docs, Dropbox, Facebook, Twitter, Pinterest, PayPal, etc.

The Guidelines are currently in draft format, so I’ve been asked not to distribute them outside of TAG. Non-TAG members, the new Guidelines will be sent out in 3-4 weeks, but in the meantime take a look at former Information Security Officer Tony Maszeroski’s Guidance on the Use of Cloud Applications by Individuals – the new Guidelines are similar in content.

One of the major concerns with using cloud services for University-related work (like teaching) is that it introduces all sorts of privacy and security issues. Almost all student information, like grades, transcripts, class lists, etc, is classified as restricted or confidential (see the Information Classification Policy) due to FERPA.

Classified or restricted information should not be stored or transferred on non-University systems, so faculty need to be very aware of what information we’re sharing with what third parties. If you’re using cloud tools or social media as part of your class or lab, you need to be very conscious of any potential privacy violations, and be upfront with students about the terms of service.

(See EDUCAUSE’s 2010 report on Privacy Considerations in Cloud-Based Teaching and Learning Environments. Colorado Community Colleges Online has posted some scenarios relating to respecting FERPA in an online classroom.)

I don’t think this is an issue that most faculty are very aware of, and I’d like to get a sense of how TAG can help faculty sort out these considerations in their classes. So let me know what you think – What questions do you have? What resources or references would be useful?





Google Drive

25 04 2012

We know there are a lot of Google fans out there on campus, so we thought we’d pass along this link from Information Security manager Tony Maszeroski:

“Who owns your files on Google Drive?”

Or if you need background, “The Google Drive FAQ.”





Campus email will switch to Microsoft Live@Edu

4 11 2010

Here on the TAG site we’ve already talked about how campus email is heading for the cloud.  Now, finally, thanks to IR, we have the news you’ve all been waiting to hear: the email system we’ll be switching to is (drumroll please)…

Microsoft Live@Edu.

There are a lot of details still to be worked out, but here’s what we know so far.

When is this happening?

  • The target date for campus implementation is June 2011.

What’s changing?

  • ALL campus email (faculty, staff, students) will move to the Microsoft Live@Edu platform.  Your email will be stored in the cloud rather than on a campus server (or your local machine).
  • We’ll have more storage space for email- everyone gets 10GB instead of 200MB. Wahoo!
  • Thunderbird will be gone.  We’ll be encouraged just to access email via a web browser, not via a desktop client.
  • You’ll keep the same @scranton.edu email address.  People emailing you won’t notice anything different.
  • Your old email can be migrated into Live@Edu, so you don’t have to worry about losing anything.  Details on migration procedures are still forthcoming.
  • Oracle CorpTime will be gone (not that many faculty members use it anyway!). Campus calendaring will be integrated with our email.
  • We’ll all get 25GB of space on SkyDrive, a cloud storage tool that you can use to access your files from anywhere.  But this isn’t replacing RoyalDrive – you’ll still be encouraged to back up your files to RoyalDrive, at least for the time being.
  • We’ll get easy access to Microsoft Office web apps – so you can do basic editing on Microsoft Word, Excel, and PowerPoint files even if you don’t have Microsoft Office installed on your home machine.
  • Mac users will be able to use Live@Edu just like PC users.

Why is the University doing this?

  • Our old email system was… well… old.
  • Cloud storage for email is MUCH less expensive than our current, on-campus system – about 50% less expensive.
  • Cloud storage is much more robust (and more secure) than storing email on your local hard drive.
  • Microsoft Live@Edu gives us some extra features that our current email system doesn’t provide –  collaboration and productivity tools, calendar integration, etc.

Why not Google?

Google was definitely considered as an option, but after much debate, Microsoft Live@Edu was selected as the best enterprise tool that would accommodate the needs of most University users.  IR shared with us a few reasons why:

  • Live@Edu integrates well with the campus’s existing systems – we already use a lot of Microsoft tools.
  • Google is an advertising-based system, and there were some concerns about ads – both that users would have to see them all the time, and that user email content would be searched and indexed so that ads could be better targeted.
  • IR wasn’t comfortable with Google’s track record on privacy issues.
  • Google doesn’t tell users *where* their data is being stored.  For the University, it’s important that data be stored *within* the United States – especially data containing personally identifiable information.

But I like Google!

  • Google fans can still forward their email to Gmail.  That said, we have to be a bit careful about this – the University has to comply with increasingly strict federal laws, like FERPA, that protect personally identifiable information.  IR is working with the General Counsel’s office to get a better feel for exactly what information makes up a student’s “educational record.”  We’ll post more about this as we get more information.

How can I find out more? How is this transition going to happen?

  • Transition plans are still being made. Jim Franceschelli is heading the project management team and has promised to keep us up to date – and we’ll post information as we get it.
  • Right now, the best way to find out more is to attend the IR Forum on Thursday, November 18, from 11:30am-1pm, at which IT Services will introduce Live@Edu to the campus community.  You’ll need to register with ITServices@scranton.eduUPDATE: If you missed it, see the slides from the Forum (ppsx).

How is TAG going to be involved?

We’ll be discussing this question at our next meeting! We have a few ideas so far, though:

  • We’ll coordinate with IR to help them get faculty prepared for this transition.
  • Jeremy and I have asked for access to some test accounts early in 2011 so that TAG members can get a feel for what barriers or significant changes faculty will be facing.
  • Jeremy and I are thinking of doing some early training for tech-savvy faculty – maybe in April or May 2011. Let us know if you’d be interested in this – you’d likely get to switch over your account early!

Questions or concerns?

  • TAG members will be compiling a list of faculty questions and concerns that we’ll do our best to answer and/or act on as the implementation plan proceeds. LET US KNOW what you’re thinking – either by commenting here or posting to the TAG Discussion List – and we’ll get back to you ASAP.




UofS Email is headed for the Cloud

19 10 2010

At today’s IT Forum, Jim announced that University email will be moving to the cloud and that email and calendaring services will be integrated.

The two service providers under consideration are Google and Microsoft Live.  The official word is that more information will be available in 30-45 days.  Jeremy and I will work on getting some more information on what vendor has been chosen and when the transition will be so that faculty will have plenty of time to prepare.

There was a lot of other news discussed at the Forum, so I’ll be posting again later this afternoon with more updates and hopefully with a link to the slides.

As usual, let us know your comments and feedback!





Technology on Your Own Terms Fall 2010

13 08 2010

Faculty members interested in learning more about emerging technologies might be interested in Technology on Your Own Terms, a training series offered each semester by the Weinberg Memorial Library and the Center for Teaching & Learning Excellence (CTLE).  The series introduces University faculty and staff to emerging technologies in a hands-on environment, in order to encourage innovation in the workplace and in the classroom.  The Fall 2010 series is themed “Get to Know Google” and features workshops on four different Google services.  All faculty are welcome, but seats are limited, so please register for sessions you plan to attend at www.scranton.edu/ctleregistration (select Special Event).

Just Google It!
Tuesday, September 14 from 12pm – 1pm

One billion results in 0.27 seconds! When you need information, chances are you use Google™ to find it.  In this workshop, you will learn how Google’s Web search engine works.  You will also learn some tips to help you improve your search experience as well as some of Google’s special features, such as Google Books and Google Scholar. (Taught by Bonnie Oldham, Weinberg Memorial Library)

Google Docs: An Excellent Way to Create, Collaborate on, and Securely Store Documents
Friday, October 1 from 12pm – 1pm

This workshop will introduce you to Google Docs, a service that allows you to create documents that parallel Microsoft Office:  Word, Excel, and Powerpoint. It also allows for the creation of online surveys and the storage of any type of document in a very secure environment. Google Docs offers excellent collaborative opportunities for working on any supported document type with both peers and students, meaning that the tool can be used for course paper submissions, faculty feedback, collaborative student projects, club, or research purposes. (Taught by Dr. Tim Cannon, Psychology/Neuroscience)

Get Where You’re Going with Google Maps
Tuesday, October 12 from 12pm – 1pm

Many people know that you can use Google Maps to get driving directions from one place to another. But did you know that you can also use Maps to scope out a vacation destination, find the closest Italian restaurant, or make a custom map for a friend or a project?  In this workshop, you’ll explore specialized features and tools available in Google Maps to help you get where you want to go.  (Taught by Kristen Yarmey, Weinberg Memorial Library)

Does Google Give You A Voice?
Thursday, November 4 from 12pm – 1pm

In this workshop, we will explore Google Voice, a recently-made-public service of the search giant.  Google Voice offers one central phone number, which can be setup to call your other phones based on caller, time of day, etc.  Other features of the service include visual voicemail, personalized greetings, voicemail transcription, international calling, and a lot more.  It is easy to set up… Learn how! (Taught by Eugeniu Grigorescu, CTLE)





Google enters LMS market?

24 05 2010

There’s been some buzz on Twitter this week about Google’s May 19 announcement of CloudCourse, an “enterprise application in the cloud” that looks like Google’s first step into the learning management system market.

CloudCourse an open source piece of software that offers calendaring (integrated with Google Calendar), waitlist management and approval features – so at this point it seems like the primary focus is on course scheduling.  It’s unclear whether CloudCourse will or could evolve into a competitor for Blackboard.