On Friday (August 9th), we upgraded from Live@Edu (our Microsoft-hosted email system) to Microsoft Office 365. This announcement went out to everyone from the TSC on August 5:
Live@EDU, our hosted email system, is scheduled to be upgraded beginning on Friday, August 9th at 4:00 pm. This upgrade may take up to 72 hours to complete. Important items to note:
- During this time, customers will continue to have access to their email.
- We recommend customers access email via the portal (my.scranton.edu) for uninterrupted email access.
- Customers using the Outlook client or mobile devices may experience an hour or so during the upgrade, when their account is converted, where they will be repeatedly prompted for their password. We recommend that customers wait an hour and try accessing their email again in the client or on their mobile devices – or access email via the portal (my.scranton.edu).
- The direct URL to outlook.com will no longer work. Please access email via the Outlook client or by clicking on the email icon in the portal (my.scranton.edu).
This upgrade will provide additional features and functionality such as increased email quota (25GB).
It seems like the upgrade went smoothly, but please contact the TSC if you are having any email-related issues.
For anyone who uses SkyDrive — this announcement came out this morning on the my.scranton portal:
As a result of the Office 365 upgrade, Skydrive and Messenger will no longer be connected to your Office 365 account.It is recommended that faculty and staff move any university data from SkyDrive to their RoyalDrive accounts.Office 365
- Can be accessed via the My.Scranton portal by clicking on the mail icon.
- The password for this account will be your My.Scranton password and can be changed by using the “Change PIN” link in My.Scranton.
SkyDrive and Messenger
- Can be accessed at https://skydrive.live.com/.
- The initial password for this account will be your My.Scranton password as of Friday, August 9th. This password can be managed at https://account.live.com/.
The username for both accounts will still be your university e-mail address (i.e. firstname.lastname@scranton.edu).Questions regarding Office 365 may be directed to the Technology Support Center at (570) 941-4357 or by e-mailing techsupport@scranton.edu. Support for SkyDrive and Messenger is available at http://support.live.com/.
