This went out in an all-faculty email, so everyone should have gotten it, but just for record-keeping’s sake:
ANGEL will be unavailable on Monday August 22, from 8:00AM – 2:00PM to install Service Packs 12 & 13 for Version 7.4 and to conduct system and database maintenance. Please contact Jason Wimmer (wimmerj2@scranton.edu) with any questions or problems.
Thanks, Jason!
IR posted two notices about upcoming outages to the my.scranton portal:
There will be a brief internet outage on August 13, 2011 between 9:00 AM and 11:00 AM as maintenance is performed on internet infrastructure. Off campus resources will not be accessible from on campus. On campus resources will be unavailable from off campus. Please contact the Technology Support Center at 570-941-4357 with any questions.
and
Network Infrastructure will be performing system maintenance on the CNAC systems on August 15 2011, between 9:00 PM and 11:00 PM. No downtime for authenticated users on the wired network is expected. Downtime for wireless users is expected to be less than 10 minutes. Users attempting to authenticate to the wired or wireless network via CNAC will be unable to do so during this 10 minute window.
Just a reminder that the planned IR upgrade starts today at 4pm and continues through 8:30am on August 2. RoyalMail and Angel will be accessible, just not through the my.scranton portal.
This notice is up on the my.scranton portal – note that it includes RoyalMail and RoyalDrive, but not Angel:
A migration of the University’s enterprise database and related IT systems to a new hardware/operating system platform is scheduled from 4:00 p.m. July 28, 2011 through 8:30 a.m. August 2, 2011. This migration will affect the availability of my.scranton.edu, as well as all Banner-related systems, departmental applications found on the Employee Applications tab and many other systems accessed via the my.Scranton portal, including Royal Drive. For a complete list of systems that will, and will not, be available, go to http://www.scranton.edu/myscranton.
Departments should have contingency plans ready in case the restart of the enterprise IT systems is delayed. Notice(s) of system availability will be provided via the Personal Announcements channel on my.scranton.edu, beginning on August 2nd. Please do not attempt to use any part of my.scranton.edu prior to August 2nd.
Following the migration, problems should be reported to the Technology Support Center at 941-4357 or techsupport@scranton.edu . This will assist us in prioritizing and focusing on the problems of highest importance. Please do not contact individual IT departments’ staff directly with problems.
Robyn Dickinson
Associate Vice President Information Resources
The PIR website offers some additional details on what will be unavailable:
Due to maintenance on the University’s IT systems, Banner, the my.scranton portal and RoyalMail will not be available from 4:00 p.m. July 28, 2011. until 8:30 a.m. August 2, 2011. In addition, the following Enterprise Systems are NOT available during this time:
- Banner INB
- Banner Self service
- Imaging
- Banner Workflow
- Auxiliary Systems and/or Employee Applications such as the Work Order System, Events System, and OIT Equipment Request Form
- Web Content Management System
- Royal Drive
- Royal Lists
- Online Course Evaluations
Systems that will be available are:
- HR and MBA Online at http://scranton.learntoday.info
- Library resources (except for “My Account” and Off campus Database access) at http://www.scranton.edu/library
- RoyalCalendar at http://royalcal.scranton.edu/ocas-bin/ocas.fcgi?sub=web
- The University’s main web site at http://www.scranton.edu
- Angel LMS at https://lms.scranton.edu
The latest edition of IT Matters came out today and is available for download. A few faculty-relevant highlights:
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Note: Post updated 4/5 at 3pm with a clarification on campus wireless from Network Infrastructure.
From today’s Royal News:
Planned Network Outage Jan. 19
A brief Internet and Internet2 outage will occur as related to completion of our extensive data center project at Alumni Memorial Hall. Downtime is expected to be less than five minutes. This will occur on Wednesday, Jan. 19, between 10 and 10:30 p.m. The brief outage will impact access to on-campus resources from off campus and off-campus resources from on campus.
A note from IR, posted to my.scranton:
The Royal Drive Servers will be unavailable on Wednesday December 22nd 7:30 – 8:30am. The Royal Drive servers will be moved to the new Cisco UCS Blade environment. This will provide better performance and business continuity for this services.
Thanks to IR for scheduling this downtime during winter break!
Heads up. An outage announcement from IR:
Royalmail and My.Scranton will be unavailable on Saturday, November 20th from 6:00am until 12:00pm. We will be physically moving the servers into the new computing enviroment.
We just got word from IT Services –
Royal Drive will be down on the Tuesday of Fall Break (October 12, 2010) from 4:30pm to 8:30pm for an upgrade (to version 7.2) that’s needed to keep us up to date with support. There should be an announcement going out over the portal and via email later this morning – we’ll post any further updates.
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UPDATE: Here’s the official message from IT Services:
Royal Drive Scheduled to be Upgraded on October 12, 2010
On Tuesday, October 12, 2010 Royal Drive will be unavailable from 4:30 p.m. to 8:30 p.m. for an upgrade to Royal Drive version 7.2. The upgrade will include many new features and added functionality.
A drop box has been added which is a fast and easy way to collect time-sensitive material to preserve and verify its original state, allowing for instant notification of document deliveries. With use of the drop box, there is no question about when a submission was received or who delivered it.
Restoration of files has been made easier. One of the most common causes of deleted files are user overwrites and when a file is deleted, it is sent to the trash. Now, a file can be restored by simply navigating to your trash folder, right-click on the item and select the restore option. The file will be restored with all pre-existing permissions and settings. In addition, there will also be a new sub-folder within trash called overwritten files, which not only allows for retrieval of an overwritten file, but also the ability to select the version of the file being retrieved.
Improvements to wizards such as new folder, email, classification and sharing are also included in the new version. The sharing wizard has been redesigned with additional features and the ability to reveal the type of user to whom you will be sharing information.
Some other improved functionality includes:
- a thumbnail view for certain file types
- an ability to add public or private comments to files and folders
- more powerful relative date search creation and saving
- an enhanced quick search makes finding content easier and quicker, reducing the need to use the advanced search option
- a quick view option allowing users to display the first page of a document, eliminating the need to download and open an entire file to view its content
- a subscription expiration option, helping users to easily clear out old subscriptions that are no longer needed
- a bookmark folders option to improve the organization of finding bookmarks
Comments or questions on the upgrade or use of Royal Drive should be directed to the Technology Support Center at (570) 941-HELP.
Jason Wimmer just sent out this notice:
ANGEL will be unavailable on Saturday October 2, from 7:00AM – 10:00AM to install Service Pack 7 for Version 7.4. Thank you for you cooperation.
And don’t forget about the other outages (including Banner, Self-Service, etc) scheduled for Saturday as well.
