Office 365 Upgrade – Dec 1

21 11 2013

Announcement from TSC, sent out in an all-faculty email on 2013-11-18:

Microsoft Office 365, our hosted email system, is scheduled to be upgraded beginning on Sunday, December 1st at 7:00 pm.  This upgrade may take up to 72 hours to complete.  Important items to note:

  • During this time, customers will continue to have access to their email.
  • We recommend customers access email via the portal (my.scranton.edu) for uninterrupted email access.
  • Customers using the Outlook client or mobile devices may experience an hour or so during the upgrade, when their account is converted, where they will be repeatedly prompted for their password.   We recommend that customers wait an hour and try accessing their email again in the client or on their mobile devices  –  or access email via the portal (my.scranton.edu).
  • This upgrade will provide additional features and functionality including Sky Drive Pro for faculty and students (25GB of free storage space).
  • To see what’s new and learn more about Office 365, please visit www.scranton.edu/pit/its/office-365/index.shtml.

Questions may be directed to the Technology Support Center at extension 4357 or by emailing techsupport@scranton.edu.





Live @ Edu, Office 365, and SkyDrive

12 08 2013

On Friday (August 9th), we upgraded from Live@Edu (our Microsoft-hosted email system) to Microsoft Office 365. This announcement went out to everyone from the TSC on August 5:

Live@EDU, our hosted email system, is scheduled to be upgraded beginning on Friday, August 9th at 4:00 pm.  This upgrade may take up to 72 hours to complete.  Important items to note:

  • During this time, customers will continue to have access to their email.
  • We recommend customers access email via the portal (my.scranton.edu) for uninterrupted email access.
  • Customers using the Outlook client or mobile devices may experience an hour or so during the upgrade, when their account is converted, where they will be repeatedly prompted for their password.   We recommend that customers wait an hour and try accessing their email again in the client or on their mobile devices  –  or access email via the portal (my.scranton.edu).
  • The direct URL to outlook.com will no longer work.  Please access email via the Outlook client or by clicking on the email icon in the portal (my.scranton.edu).

This upgrade will provide additional features and functionality such as increased email quota (25GB).

It seems like the upgrade went smoothly, but please contact the TSC if you are having any email-related issues.

For anyone who uses SkyDrive —  this announcement came out this morning on the my.scranton portal:

As a result of the Office 365 upgrade, Skydrive and Messenger will no longer be connected to your Office 365 account.
It is recommended that faculty and staff move any university data from SkyDrive to their RoyalDrive accounts.
Office 365
  • Can be accessed via the My.Scranton portal by clicking on the mail icon.
  • The password for this account will be your My.Scranton password and can be changed by using the “Change PIN” link in My.Scranton.
SkyDrive and Messenger
The username for both accounts will still be your university e-mail address (i.e. firstname.lastname@scranton.edu).
Questions regarding Office 365 may be directed to the Technology Support Center at (570) 941-4357 or by e-mailing techsupport@scranton.edu. Support for SkyDrive and Messenger is available at http://support.live.com/.




IT Forum on SkyDrive and Office Web Apps

10 02 2012

There’s an IT Forum coming up at the end of the month that might be of interest to faculty.  Here’s the announcement:

IT Forum
February 23, 2012
11:30 am – 1:00 pm
Brennan Hall, Room 509

The IT Forum for February 23, 2012 will demonstrate many of the features within the Live@edu environment, including SkyDrive, and other highlights available to the university community. Outlook Live, our new email program, is just one of the “apps” included in Live@edu. On-line versions of WORD, Excel, PowerPoint, and OneNote, or web apps as we refer to them, allow all Live@edu users to create and share documents, “in the cloud” with anyone we choose.  Faculty can create on-line projects for students, who can then view and edit those projects. All users can collaborate on any issue with anyone having a link to a particular document or file. Storage of pictures, personal files, or anything else can be stored within the 25 gigabyte storage area that all users receive. Uploading and downloading from SkyDrive is fast and easy. All this is available to all Live@edu users, from anywhere in the world, on any device that is internet-connected.

Registration Required. To register: University Links tab > Events and Facilities box on left > select link for IT Services Training and Event Registration.)

Lunch will be served and prizes will be given. All members of the university community are encouraged to attend and learn more about Live@edu.




Live@EDU updates

4 05 2011

I went to an IT Services Live@EDU Information Session, taught by Jack Williams, this morning and picked up some updates about the upcoming email transition.  Below are some of my notes – IT Services folk, please correct me if I got anything wrong.

About the transition:

  • Before we’re scheduled to transition, Microsoft Office 2010 will be pushed out through KBOX, so we’ll all have the latest version of Outlook installed. Not sure what will happen here for Mac users.
  • We’ll have step by step instructions showing us how to configure Outlook to retrieve our (server) mail from RoyalMail. Folder structures will be preserved.
  • Anyone who needs to migrate local email from Thunderbird can use a tool called Transend (which will also be pushed out from KBOX). Transend can migrate into Outlook local email from Thunderbird as well as Thunderbird address books.
  • Calendar events can be imported into Live@EDU from Oracle, though connections between people may be lost. Details are still forthcoming.
  • We’ll have a new Live@EDU username that we’ll use to access our email, Office Web Apps, and SkyDrive.  This username will be firstname.lastname (for me, kristen.yarmey).  But your email address will not change.  Note: We’ve mentioned before that R numbers will soon become our user IDs. This is still happening.  So eventually, when all of these transitions are over, you’ll use your R number to log into the my.scranton portal, but you’ll need your Live@EDU username to log in to email.  This is a move away from the single sign-on that we currently have.

About the Live@EDU services:

  • There’s a website of training materials for Live@EDU, currently under construction.
  • Microsoft Web Apps provide online access to limited versions of Word, Excel, Powerpoint, and OneNote.  If you have Microsoft Office 2010, you can easily pull down documents from the Web Apps to edit them more formally in the full desktop client versions.  But as I understand, this capability is not so seamless with Office 2007 and is somewhat troublesome with Office 2003.
  • There were several questions about using SkyDrive and the Web Apps to collaborate with non-Scranton colleagues.  You can use SkyDrive to share documents with non-Live@EDU users, and they can edit the documents on SkyDrive using WebApps (similar to Google Docs), but they can’t upload files – so they wouldn’t be able to pull down documents into a desktop version of Office 2010 and then upload the new version.
  • A question came up about how SkyDrive compares to RoyalDrive. RoyalDrive is not going away, and it has been configured to be used by groups of University faculty and staff (for example, there’s a Weinberg Memorial Library group folder).  SkyDrive is configured only for individual use.  Jack recommended that University of Scranton-specific documents be stored on RoyalDrive.




Campus email will switch to Microsoft Live@Edu

4 11 2010

Here on the TAG site we’ve already talked about how campus email is heading for the cloud.  Now, finally, thanks to IR, we have the news you’ve all been waiting to hear: the email system we’ll be switching to is (drumroll please)…

Microsoft Live@Edu.

There are a lot of details still to be worked out, but here’s what we know so far.

When is this happening?

  • The target date for campus implementation is June 2011.

What’s changing?

  • ALL campus email (faculty, staff, students) will move to the Microsoft Live@Edu platform.  Your email will be stored in the cloud rather than on a campus server (or your local machine).
  • We’ll have more storage space for email- everyone gets 10GB instead of 200MB. Wahoo!
  • Thunderbird will be gone.  We’ll be encouraged just to access email via a web browser, not via a desktop client.
  • You’ll keep the same @scranton.edu email address.  People emailing you won’t notice anything different.
  • Your old email can be migrated into Live@Edu, so you don’t have to worry about losing anything.  Details on migration procedures are still forthcoming.
  • Oracle CorpTime will be gone (not that many faculty members use it anyway!). Campus calendaring will be integrated with our email.
  • We’ll all get 25GB of space on SkyDrive, a cloud storage tool that you can use to access your files from anywhere.  But this isn’t replacing RoyalDrive – you’ll still be encouraged to back up your files to RoyalDrive, at least for the time being.
  • We’ll get easy access to Microsoft Office web apps – so you can do basic editing on Microsoft Word, Excel, and PowerPoint files even if you don’t have Microsoft Office installed on your home machine.
  • Mac users will be able to use Live@Edu just like PC users.

Why is the University doing this?

  • Our old email system was… well… old.
  • Cloud storage for email is MUCH less expensive than our current, on-campus system – about 50% less expensive.
  • Cloud storage is much more robust (and more secure) than storing email on your local hard drive.
  • Microsoft Live@Edu gives us some extra features that our current email system doesn’t provide –  collaboration and productivity tools, calendar integration, etc.

Why not Google?

Google was definitely considered as an option, but after much debate, Microsoft Live@Edu was selected as the best enterprise tool that would accommodate the needs of most University users.  IR shared with us a few reasons why:

  • Live@Edu integrates well with the campus’s existing systems – we already use a lot of Microsoft tools.
  • Google is an advertising-based system, and there were some concerns about ads – both that users would have to see them all the time, and that user email content would be searched and indexed so that ads could be better targeted.
  • IR wasn’t comfortable with Google’s track record on privacy issues.
  • Google doesn’t tell users *where* their data is being stored.  For the University, it’s important that data be stored *within* the United States – especially data containing personally identifiable information.

But I like Google!

  • Google fans can still forward their email to Gmail.  That said, we have to be a bit careful about this – the University has to comply with increasingly strict federal laws, like FERPA, that protect personally identifiable information.  IR is working with the General Counsel’s office to get a better feel for exactly what information makes up a student’s “educational record.”  We’ll post more about this as we get more information.

How can I find out more? How is this transition going to happen?

  • Transition plans are still being made. Jim Franceschelli is heading the project management team and has promised to keep us up to date – and we’ll post information as we get it.
  • Right now, the best way to find out more is to attend the IR Forum on Thursday, November 18, from 11:30am-1pm, at which IT Services will introduce Live@Edu to the campus community.  You’ll need to register with ITServices@scranton.eduUPDATE: If you missed it, see the slides from the Forum (ppsx).

How is TAG going to be involved?

We’ll be discussing this question at our next meeting! We have a few ideas so far, though:

  • We’ll coordinate with IR to help them get faculty prepared for this transition.
  • Jeremy and I have asked for access to some test accounts early in 2011 so that TAG members can get a feel for what barriers or significant changes faculty will be facing.
  • Jeremy and I are thinking of doing some early training for tech-savvy faculty – maybe in April or May 2011. Let us know if you’d be interested in this – you’d likely get to switch over your account early!

Questions or concerns?

  • TAG members will be compiling a list of faculty questions and concerns that we’ll do our best to answer and/or act on as the implementation plan proceeds. LET US KNOW what you’re thinking – either by commenting here or posting to the TAG Discussion List – and we’ll get back to you ASAP.