Email Migration for Mac Users

10 01 2012

(Updated 1/12/12)

TAG got a few questions from Mac users about how the email migration will work for them.   Live@Edu is browser-based, so for the most part, the Outlook Live email interface and the server mail migration process are the same for Mac and PC users.  Mac users can follow the general instructions for claiming your account and importing any mail on the RoyalMail server.

We’ve gotten questions about some special cases, though, so IR passed along these recommendations for Mac users…

If you have local Thunderbird email on your Mac:

  • The best way to move your local mail from Thunderbird to Live@Edu is to copy it back to the RoyalMail server before your scheduled migration.  Then, when you migrate your account, all of your mail will be imported into Live@Edu.
  • The quota on RoyalMail is too low for most people’s local email, though, so you’ll have to request more space. To do that…
  • Navigate to Go > Library > Thunderbird > drill down to Mail Folder; Select File from the top menu bar > Get Info to determine how much additional space you’ll need on RoyalMail.  Then…
  • Log a ticket with the Technology Support Center (570-941-4357, techsupport@scranton.edu, or via Footprints) and request an increase to your RoyalMail quota, specifying how much space you’ll need.
  • When you’ve gotten your quota increase, upload all of your local mail to the RoyalMail server so that it can be migrated over.  Note that this can be a rather time-consuming process.

If you have Entourage 2008:

  • You can either set up Entourage 2008 to access your Live@Edu account (see Microsoft’s documentation), or…
  • If you have a University-provided Mac, request the installation of Office 2011 for Mac by contacting the Technology Support Center (570-941-4357, techsupport@scranton.edu, or via Footprints).

If you use Mac Mail: 

If you use Gmail: 

Many thanks to Diane Kennedy in IT Services for all the help and recommendations!


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Email Transition Starts on Monday!

3 01 2012

TAG just got an update from IT Services about the schedule for faculty email migration to Microsoft Live@Edu.  More details to come as we get them, but here’s what we have so far:

  • TAG members will be migrated next Monday evening (January 9) along with the CTLE and a few other faculty members who requested early adoption.  IR is hoping that converting TAG first will help them better prepare for any issues that other faculty might face during the conversion.
  • A second batch of faculty will be migrated next Tuesday evening (January 10).  The next groups will migrate on the following Mondays and Tuesdays (January 16 and 17, and January 23 and 24), with the goal of converting all faculty before the start of Spring classes.
  • Each individual faculty member will receive an email with detailed instructions at least a week prior to their conversion.  If your schedule cannot accommodate your planned conversion date, let IT Services know ASAP.
  • Full schedules will be posted showing when each department will be converted.  You’ll also be able to search for an individual person’s conversion date.
  • Email addresses will be standardized as firstname.lastname@scranton.edu.  We’ve shared faculty members’ concerns about that with IT Services.  We’ll post more information as we get it.
  • IT Services recommends that faculty members set aside time the morning after their conversion to get comfortable with the new interface and to migrate any local email (that is, any Thunderbird messages stored on your desktop rather than on the RoyalMail server).
  • Training will be available – look for details in your conversion email.
  • Student email accounts were successfully migrated to Live@Edu on December 19.
  • Office 2010 upgrades will be pushed out to faculty computers via KBOX.

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Thunderbird – IR says no to 3.0 upgrade

15 09 2010

This has been posted in Thunderbird for a while, but we didn’t ever post it here to the TAG site.  IR put up a clarification about Thunderbird’s upgrade prompt:

Upgrade to Thunderbird 3.x? Never!

IT Services began deploying 3rd party patches on August 10, 2010. Initial updates included Adobe Reader, Flash, Shockwave and Java. The current prompt received by many to upgrade from Thunderbird 2.x to Thunderbird 3.x is not being pushed by ITS and is not a required update.

ITS is currently supporting Thunderbird 2.x and is recommending that individuals NOT install Thunderbird 3.x. If you receive the prompt to upgrade, click Never.


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