Live @ Edu, Office 365, and SkyDrive

12 08 2013

On Friday (August 9th), we upgraded from Live@Edu (our Microsoft-hosted email system) to Microsoft Office 365. This announcement went out to everyone from the TSC on August 5:

Live@EDU, our hosted email system, is scheduled to be upgraded beginning on Friday, August 9th at 4:00 pm.  This upgrade may take up to 72 hours to complete.  Important items to note:

  • During this time, customers will continue to have access to their email.
  • We recommend customers access email via the portal (my.scranton.edu) for uninterrupted email access.
  • Customers using the Outlook client or mobile devices may experience an hour or so during the upgrade, when their account is converted, where they will be repeatedly prompted for their password.   We recommend that customers wait an hour and try accessing their email again in the client or on their mobile devices  –  or access email via the portal (my.scranton.edu).
  • The direct URL to outlook.com will no longer work.  Please access email via the Outlook client or by clicking on the email icon in the portal (my.scranton.edu).

This upgrade will provide additional features and functionality such as increased email quota (25GB).

It seems like the upgrade went smoothly, but please contact the TSC if you are having any email-related issues.

For anyone who uses SkyDrive —  this announcement came out this morning on the my.scranton portal:

As a result of the Office 365 upgrade, Skydrive and Messenger will no longer be connected to your Office 365 account.
It is recommended that faculty and staff move any university data from SkyDrive to their RoyalDrive accounts.
Office 365
  • Can be accessed via the My.Scranton portal by clicking on the mail icon.
  • The password for this account will be your My.Scranton password and can be changed by using the “Change PIN” link in My.Scranton.
SkyDrive and Messenger
The username for both accounts will still be your university e-mail address (i.e. firstname.lastname@scranton.edu).
Questions regarding Office 365 may be directed to the Technology Support Center at (570) 941-4357 or by e-mailing techsupport@scranton.edu. Support for SkyDrive and Messenger is available at http://support.live.com/.

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Categories : Announcements, Email, Upgrades

New my.scranton

13 06 2013

If you’ve logged into my.scranton this week, you’ve noticed that the design has changed — see the announcement from IR below about where content has moved.

TAG provided feedback on the redesigned Faculty Tab back in March, but unfortunately, due to some unexpected staffing changes, IR staff members weren’t able to incorporate our feedback into the Faculty Tab design before launch. We’ll still be in regular communication with IR about the new my.scranton, so please send any comments/concerns/suggestions you have about the new design either to TAG or directly to IR staff member Joe Casabona – we’ll do our best to try to have them addressed.

Here’s the official announcement. We’ve highlighted in purple things that many faculty members use frequently:

Welcome to the new my.scranton!

We have made a lot of changes to my.scranton with the latest upgrade. Because of that, we’d like to share some helpful hints with this guide to what you can find on each of the new tabs (or pages):

HOME Tab – Campus Announcements, Self Service, Report a Problem, Emergency and Password Information, Directories, Submit Portal Announcements, and University Links

The former Public Safety tab has moved to University Links available from the HOME tab.

NEWS Tab – University Publications, Student Clubs Calendar, Royal BBoard, KBOX Korner, and University Calendar & University Links

STUDENT Tab – Student Grades, Financial Aid Awards, Registrations Tools, Laundry View, Search for Courses, and Utravel

EMPLOYEE Tab – Payroll Information, Faculty/Staff Directory, Royallists, and University Giving

FACULTY Tab – Faculty Dashboard, Faculty Schedule, Grade Assignments, Faculty Registration, and Academic Links.

Banner ERP Tab – Banner INB, Employee Applications, Reports and Update Menu and Workflow.

Icons for Email, Royal Drive, Angel (LMS), CMS located in the upper right section allow easy access to these tools.

Increased Security with a timeout of 30 minutes globally.


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Categories : Announcements, CMS and University Website, Upgrades

Mac OS X Mountain Lion Incompatability

31 07 2012

Attention MAC Users!

There is a known issue with the new Mac Operating System, “Mountain Lion”, which prevents connection to the university network through Cisco Clean Access.

Therefore, at the present time, If you upgrade to “Mountain Lion” you will not be able to access the internet while at The University of Scranton!!

IT Services is working on resolving this issue, and we will update you with a timeframe as soon as one is available. We recommend waiting to upgrade your operating system until such time as IT Services resolves this issue.


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Categories : Network and Infrastructure, Upgrades

my.scranton downtime

24 04 2012

IT just reported a short downtime for the my.scranton servers this weekend. The downtime will be on Saturday, April 28th and run from 7AM till 9AM for hardware replacement. Angel, royaldrive, and royalmail will still be available, but the portal interface will not be.

Any questions? E-mail your local tag representative, tag-members@royallists.scranton.edu, or the downtime point of contact Chris Krall (christopher.krall@scranton.edu).


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ANGEL downtime on Monday

16 08 2011

This went out in an all-faculty email, so everyone should have gotten it, but just for record-keeping’s sake:

ANGEL will be unavailable on Monday August 22, from 8:00AM – 2:00PM to install Service Packs 12 & 13 for Version 7.4 and to conduct system and database maintenance.  Please contact Jason Wimmer (wimmerj2@scranton.edu) with any questions or problems.

Thanks, Jason!


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Categories : Angel and Desire2Learn, Announcements, Outages

IR Outage starts today at 4pm

28 07 2011

Just a reminder that the planned IR upgrade starts today at 4pm and continues through 8:30am on August 2.  RoyalMail and Angel will be accessible, just not through the my.scranton portal.


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Tiger Retiring

5 06 2011

The following was posted to Bboard on July 3rd. Thanks to Stacey Muir for bringing this to our attention.

Academic Web Server (Tiger) Being Retired
PLEASE NOTIFY FACULTY IN YOUR DEPARTMENT:

The Web server which is known as both “Tiger” and academic.scranton.edu will be officially retired on July 28, 2011, due to its operating system’s end-of-life. Nearly all of the official web pages/sites of our academic departments and programs that previously were housed on the academic server (Tiger) have been migrated to the Web Content Management System (CMS). A transitional Web server is being set up for departments, clubs, and individuals that have not yet migrated their Web sites to the CMS.

• The web directories of departments, organizations and clubs that fall into this category (i.e. not in the CMS) will be moved to the transitional server.
• Individuals (Faculty/Staff) who wish their web directories moved to the transitional server must send an email request to Connie Wisdo (wisdoc1@scranton.edu) by July 1, 2011. In your email request, please specify the URL of the home/index page of the site(s) you need moved.
• If your department has some pages in the CMS, and others remaining on the academic server, please send an email to Connie Wisdo (wisdoc1@scranton.edu) by July 1, 2011 specifying the URLs of the pages you need moved, or better yet, move them to the CMS!


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ANGEL downtime

18 05 2011

An all-faculty email just went out about the ANGEL downtime next week. Thanks to Jason for spreading the word and for scheduling the upgrade for after grades are due:

ANGEL will be unavailable on Wednesday May 25, from 8:00AM – 12:00PM to install Service Packs 10 & 11 for Version 7.4.  Thank you for your cooperation.

Thanks,
Jason


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Categories : Angel and Desire2Learn, Outages, Upgrades

February IT Forum

18 02 2011

Yesterday, the Department of Planning and Information Resources held a very well attended forum where they discussed the switchover from RoyalMail to the new Microsoft Live@edu software to manage our university’s email. Some of the key points brought up were:

  • Your access information will likely change to a permanent, unique identifier (likely your R-number). Your e-mail address will not change.
  • Migration of users to the new system will begin in the Summer of 2011, starting with the staff.
  • Faculty email conversions are slated to begin (on a department-by-department basis) the 3rd week of the fall semester.
  • Early adopters are welcome! Starting in the Summer, any faculty who wishes to convert their email early will have the option to do so. When we find the procedure for this, we will let you know asap.
  • There is a hard limit of 10GB on the new email system. Requests for a more storage cannot be honored for any reason. This is due to the limits of the software implementation and is dictated by Microsoft.
  • Mail stored in your webmail will be moved to Live@edu without any effort on your part.
  • Mail stored on your local computer can be moved to the new system. There are a number of software packages IR is looking into that can facilitate this, but it will require some intervention by the user.
  • Since there is a 10GB limit, you should make sure you have less than 10GB of mail stored on your local drive. Vince Yanusauskas put together a short handout to check the amount of email stored on your local computer. You can find that here. If you are storing less than 9GB, you have nothing to worry about!
  • If you are storing files via Thunderbird or Outlook on your local hard drive, please post below how much you’re using. We’re interested in knowing how many faculty might run into this 10GB limit.

You can download the full presentations here.


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Categories : Announcements, Email

CNAC Upgrade on the way

25 01 2011

IR posted a note to Royal News about an upgrade to CNAC (emphasis ours):

Cisco Network Access Control (CNAC) will be upgraded to the latest version on Tuesday, Jan. 25, between 10 – 11 p.m. Downtime should be approximately five (5) minutes. The next time you authenticate your computer in CNAC you will be prompted to install a new Cisco NAC Agent. If you have any questions or problems, please contact the Technology Support Center at 941-HELP or techsupport@scranton.edu.

 

What’s CNAC? Click here for more than you ever wanted to know – Jeremy’s explanation.


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Categories : Announcements, Network and Infrastructure, Outages, Security, Upgrades

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