99 Percent Successful!

Ninety-nine percent of The University of Scranton’s class of 2019 graduates, at both the undergraduate and graduate level, reported being successful in their choice of career path of either employment or pursuing additional education within six months of graduation. The “First Destination Survey” report by Scranton’s Gerard R. Roche Center for Career Development is based on career success data obtained for 77 percent of the undergraduate class. This “knowledge rate,” or percentage of graduates for whom their career outcome is known, exceeds the National Association of College Employers recommended rate of 65 percent. The knowledge rate for members of the University’s graduate class of 2019 is 83 percent.

For members of University’s class of 2019 earning a bachelor’s degree, 97 percent were successful in obtaining their goal of full-time employment, and 100 percent were successful in obtaining their goal of attending graduate or professional school.

The average (mean) salary is $54,766, based on the bachelor’s degree graduates that provided salary information. The average salary varied by major. The highest average salaries reported are in computer science ($75,600), nursing ($74,398), economics ($67,500) and information technology ($67,380).

Geographically, of those employed, 83 percent reported working in Pennsylvania, New York and New Jersey.

Additionally, the report for undergraduate success shows: 54 percent were seeking full-time positions; 43 were seeking additional education; 2 percent were seeking part-time positions or another intentional career path as defined by the graduate, with just less than 1 percent still seeking employment. Seventy-nine percent (79%) of the Class of 2019 completed at least one experiential learning opportunity during their education at Scranton.

For master’s degree graduates, the report shows success with 97 percent seeking full-time employment; 1 percent seeking additional education; 1 percent seeking part-time employment and just 1 percent still seeking employment. The average (mean) salary for 2019 master’s degree graduates is $69,494, based on the graduates that provided salary information. Salaries reported vary by degree programs. The highest average salaries reported are for graduates with master’s degrees in nurse anesthesia ($170,950), international business MBA ($132,500), healthcare management ($123,793) and family nurse practitioner ($94,674).

Of those employed, 73 percent are working in Pennsylvania, New York and New Jersey.

For University’s class of 2018, 98 percent of its undergraduate class and 99 percent of its graduate class reported being successful in their choice of career path of either employment or pursuing additional education within six months of graduation.

Graduates with master’s degrees in nurse anesthesia reported the highest average salaries of $170,950, according to data collected by Scranton’s Gerard R. Roche Center for Career Development for the class of 2019 “First Destination Survey” report. Pictured are members of the Nurse Anesthesia program who graduated as members of the University’s class of 2019.

Do you think you know the Top Health Informatics Career Paths?

Professionals in “health informatics,” a rapidly growing field that involves collecting and analyzing health care data, are blazing a new path in an area where computers and care providers work together.

While informatics in medicine is increasing the usefulness of patient data, a federal mandate for “meaningful use” of digitized patient records plus financial incentives for creating and maintaining electronic health records are putting pressure on even the smallest clinics to use computers to improve care. As a result, job opportunities in the health informatics field are increasing.

Careers in health informatics vary depending on the size of the employer and what types of health data they manage. Most jobs involve gathering data and analyzing them, designing workflows, measuring impact, educating and training end users, managing a system or acting as a liaison between users and coders.

If you have a background in health or information technology, a Master of Science in Health Informatics degree, such as the one offered online at The University of Scranton, can be your introduction to a field where you can help others without having to learn to code.

Here are some of the opportunities graduates might have when they enter the workforce.

Clinical informaticist

This career can be applied to a range of responsibilities. In smaller settings, such as a doctor’s office or a small medical practice, a clinical informaticist might be responsible for organizing and managing patient data; making the information available to health care providers, staff, and patients; educating the end users in the current systems; optimizing information technology (IT) use; and receiving feedback and requests from users. In a large organization such as a network of hospitals, those duties might be split up among multiple informaticists.

Pharmacy or nutrition informaticist

On a smaller scale, informatics is useful when using patient and prescription data to make medication safer and more efficient. Pharmacy informaticists use data to monitor dosing and adverse reactions and ensure more accurate and detailed prescriptions from physicians to improve patients’ results.

Similarly, nutrition informaticists use patient data to make more informed decisions about food planning, whether the goal is to reduce allergic reactions, or improve a treatment plan.

Informatics analyst

The informaticist’s job can involve a lot of face-to-face education and problem solving; the analyst’s job is focused on working with data. A health informatics analyst studies data and develops models of events and concepts that can provide answers to clinical questions. Some analysts also collect data or support the collection and systems used to manage the data. What is analyzed — from study design to insurance claims, patient readmission, and education outcomes — depends on the employer.

Nurse informaticist

The intersection between informatics and nursing is particularly rich in job opportunities. Nurse informaticists are liaisons between nurses and developers. They study workflows to help developers build tools that nurses can use. They relay concerns and limitations to find solutions that work for both the programmers and the users. They design systems and build functions that allow nurses to make the best use of data.

Informatics specialist

Informatics specialists often work with an organization’s leadership on directives, quality initiatives, and governance to ensure IT systems that collect, manage, and secure data are working for the group. If a hospital chief executive officer wants to reduce patient readmissions and post-surgical infections, the informatics specialist is responsible for defining progress toward those goals and for identifying and testing solutions with data. The solutions may not necessarily involve developing an application or improving a computer system, but usually, the outcomes are measured and monitored with data.

Informatics manager

The informatics manager is responsible for making sure systems are working when they are needed. They facilitate access to data, check that collected data are accurate and ensure all the information is in compliance with federal and state guidelines. A clinical informatics manager might oversee these tasks for an entire hospital or medical practice.

Informatics director

If you already have IT or hospital administration experience, being a director of informatics for a healthcare organization is the most lucrative job on the list. Responsibilities include promoting informatics systems within an organization, making those systems work for the organization, gauging feedback and staying up to date with the best tools available for your organization’s goals.

Learn more about a degree in Health Informatics from The University of Scranton.

5 Tips To Create A Stellar Resume

Writing a great resume is a balancing act. You need to outline your portfolio with professional keywords in your field, but also stand out from the pack. In addition, you need to strike a balance between presenting brief career highlights for recruiters who view resumes at a high-level while describing a greater depth of your experience for hiring managers who are taking a deeper dive.

1. Select the right format

Choosing the right format for your resume depends on your industry or profession. Careers like banking, finance, and law are considered traditional, while positions in advertising, fashion, art, and innovative technologies are more creative. Many fields are somewhere in between.

As a rule of thumb, standard resume formats are expected in traditional fields. On the other hand, job seekers in creative fields have used innovative new formats including video, websites, social media tools, and even handmade books and artifacts to craft successful resumes.

2. Customize your resume

According to a recent CareerBuilder survey, 61 percent of employers prefer a resume that is customized to an open position.2 CareerBuilder also found that 48 percent of employers spend less than two minutes reading a resume.

That means you should prepare a separate resume for each job that you apply to, preferably using bullet points and highlighting your most relevant skills and experience.

3. Select a suitable length

Most of the time, one page is best because you generally are writing for busy recruiters. But occasionally, two pages may win you the job, especially for hiring managers looking for a range of experience, according to specialists convened by Monster.com.3

Whatever you do, choose your words carefully so that you are not featuring outdated or irrelevant skills.

4. Be selective with word choice

Here’s a warning to resume writers: avoid clichés and outdated expressions. Hiring managers and recruiters in a recent survey by CareerBuilder ranked these as words as the most offensive:4

  • Best of breed
  • Go-getter
  • Think outside the box
  • Synergy
  • Go-to person

The hiring executives also gave examples of words they would like to see on resumes, including:

  • Achieved
  • Improved
  • Trained/ mentored
  • Managed
  • Created

5. Avoid formatting mistakes

These days, resumes are often scanned by machines to determine if you have the relevant requirements. Make your resume “machine-readable” by keeping it to a standard font, without special features such as italics or underlining.5

Many employers also advise having text only and no images or graphics.6

With these tips and a mention of your higher education, you could achieve your goals and land the job you have been waiting for!



1Fortune.com. Congrats, MBA Grads. http://fortune.com/2015/05/19/mba-graduates-starting-salary/

2CareerBuilder.com. Employers Reveal Biggest Resume Blunders in Annual Survey. http://www.careerbuilder.com/share/aboutus/pressreleasesdetail.aspx?ed=12%2F31%2F2015&id=pr909&sd=8%2F13%2F2015

3Monster.com. The one-page resume vs. the two-page resume. http://www.monster.com/career-advice/article/one-page-or-two-page-resume

4CareerBuilder.com. Hiring managers rank best and worst words on a resume in a recent CareerBuilder survey. http://www.careerbuilder.com/share/aboutus/pressreleasesdetail.aspx?id=pr809&sd=3/13/2014&ed=03/13/2014

5Dummies.com. How to create a scannable resume. http://www.dummies.com/how-to/content/how-to-create-a-scannable-resume.html

6CBSMoneyWatch: 10 resume errors that will land you in the trash. http://www.cbsnews.com/news/10-resume-errors-that-will-land-you-in-the-trash/

Dream Big, then Dream Even Bigger

Are you ready for an international career?

In a world where international business continues to grow at a rapid pace, working abroad is becoming a more common opportunity. For both professionals whose careers are still in the early stages and those who are at midpoint or beyond, working internationally can be beneficial. Studies show professionals who work overseas tend to advance more quickly than those who remain in the U.S.Of course, preparing yourself to work outside the U.S. requires more than a current passport and updated vaccinations. Different cultures and regions may have different expectations. So, it’s important to thoroughly research such things as work hours and work weeks to make sure a move would be a good fit for you.

You should also consider what kind of customs and business culture is prevalent in other countries. Some countries, such as Germany, expect and encourage assertiveness from their leaders; in others, like Mexico, it is more common to develop a personal relationship before conducting business. Knowing that your work or management style fits the culture is vital to laying the groundwork for a successful overseas career.

Know thyself

While working in another country can sound exciting and exotic, it can also be isolating. That’s why it’s important to understand your own personal needs, such as whether you are able to spend time alone or adapt to a completely new social setting. Experts say someone who is outgoing and extroverted is more likely to thrive in a different culture than someone who is introverted and may have trouble striking up relationships with others.

It’s also important for you to be able to get along well with many different personality types and to “roll with the punches.” Since you will likely encounter many unexpected situations both living and working in a different country, it’s important for you to be able to adapt well to change. Evaluate your strengths, likes and dislikes carefully and honestly, and study the area where you’re interested in working to make certain it is a good fit both personally and professionally.

You will also want to think about how a move would affect the important relationships in your life. Although it’s easier than ever to communicate with loved ones regardless of where they are, living abroad changes the nature of the relationship. How well will you do living far away? If you have a family, how will a move affect them? Regardless of whether they are moving with you or will stay in the U.S., a move would affect everyone and needs to be carefully studied, thought out and discussed.

It’s fairly easy to look at the advantages of working overseas, but make sure you take time to look at the disadvantages, too, to see if they offset your desire to make a move. It’s better to continue working in the U.S. if you don’t feel you’re prepared for a move overseas or if you have concerns about some of the cultural practices.

Preparation is key to succeeding overseas. Without proper planning and a thorough evaluation of the situation, the move could prove disastrous. Improve your odds of success by learning as much as you can about the country, the position, and the expectations that go with it. Then make an educated decision that’s best for you.






Is Human Resources Right for You?

HR Responsibilities & Career Paths

It remains true that many entry-level Human Resources Management positions require a bachelor’s degree or less to get your foot in the door. A 2014 study by Gartner’s Software Advice analyzed several hundred HR job listings for people wanting a career change to human resources management. It found that one-third of them strongly preferred candidates with an advanced degree.

That truth starts to answer the primary consideration potential students mull over before enrolling in a Master of Human Resources Management program: what can it do for my career?

The most successful HR professionals of the 21st century are more than just payroll and benefits coordinators. They know how to get a job in human resources. Technology is continually changing all industries, and a new generation of workers has ushered in a different set of standards that truly tests the human side of HR.

A master’s degree in Human Resources Management from a well-regarded, accredited university puts graduates in position to stand out from the rest. Best of all, such a program can be completed online, if desired, and will not interfere with your current position.

What does an HR Manager do?

  • Coordinate all administration- based functions of a company
  • Administer benefits of the company to its employees
  • Recruit and retain employees
  • Consult with company executives on strategic  planning
  • Serve as a link between organizational managers and the company

How to Get Into Human Resources Management

HR has come a long way since the National Cash Register Company established the first known human resources department in U.S. history in 1901. A major employee strike had almost doomed the company the year prior.

History tells us that management responded to that strike positively by creating a department to handle grievances, safety and other concerns. This model was adopted by other companies of the time and is still the norm more than a century later.

The global marketplace, automated recruiting, talent management systems and outsourced payroll have encouraged – almost forced – the HR profession to evolve. Most HR professionals in the 21st century have embraced additional duties as asked; yet, each company seems to offer something slightly different from all others.

One way to expand on your skills in this area is to highlight the fun side of HR. That can include coordinating company parties, theme days and charity events, and drives; a nice break from keeping up on legal updates and handling tough personnel issues.

Stepping up as an employee advocate is now one of the more essential roles of HR, partly due to changing demographics. Millennials surpassed Generation X in 2015 to comprise the largest share of the American workforce, according to the Pew Research Center.

Human Resources and the Millennial Challenge

The Bureau of Labor Statistics says the median tenure of all American workers at one particular job is about 4.6 years. Millennials (those age 18-34) had a median tenure of 2.1 years. Whether it’s a perceived lack of loyalty to a single workplace, an active desire to move around, a “higher expectations” mentality, or another not-quite-accurate label used by analysts, millennials present new challenges for HR.

There are five essential qualities HR leaders must embrace.

  1. Human Resources knowledge
  2. A commitment to ongoing HR learning
  3. Communication skills in Human Resources
  4. Critical Thinking Skills
  5. An Ethical Approach for Human Resources

The first, and perhaps most important, is to never stop learning. This quality is especially vital when it comes to hiring and retaining millennials. The knowledge you’ll gain from your MS in Human Resources Management studies provides a foundation that not only encourages continued learning, but also teaches methods to stay up-to-date on the latest news.

For instance, studies show that millennials are more entrepreneurial and open to change than Generation X. At the same time, millennials are less likely to be team players. It’s up to HR to provide top talent the tools and accommodations necessary to retain them as employees.

Many students in a MS in Human Resources Management program use the Capstone course to share their experiences with fellow students and learn real-life methods for properly handling issues that arise with a younger workforce. A happy secondary benefit of this type of course is that professional circles also grow, providing career connections who will continue sharing experiences and solutions for years

Human Resource Leaders Plan Company Strategy

The ability to think strategically and act accordingly is another essential characteristic of HR leaders. This falls into the Critical Thinking skills category.

As touched on earlier, many aspects of human resources have been automated or outsourced, particularly when it comes to talent acquisition and payroll. This enables HR professionals to contribute to their organization’s success in new ways.

Marketing, sales and development managers present CEOs and CFOs with ideas to increase revenues, convert leads, or some other goal. Once approved it’s the responsibility of HR to partner with any involved department in fulfilling the plan — that is, if your company embraces this forward-looking arrangement.

An analysis by Harvard Business School found that only one-third of HR departments craft HR strategic plans in line with the company’s overall strategy. This unusual phenomenon presents an opportunity for HR managers who have obtained the proper training to execute better.

The MS in Human Resources Management program not only has courses covering strategic planning, but also risk management and labor relations. Granted, unions are becoming more of a rarity every year. One-third of American workers were part of unions in the mid-1960s. Today that number is barely 10%, according to researchers.

Having knowledge of collective bargaining and contract negotiations opens doors to new positions at larger companies that employ unionized workers. One way or another, looking after employees remains a central part of the human resources role.

Reward-Based and Technological Solutions

IT departments typically handle a company’s networks and hardware issues. But, there are times when the company is underperforming or simply failing in areas that can be vastly improved by implementing a new software or other tech solution.

This brings us to another essential characteristic of effective human resource leaders: minding your metrics. The responsibility falls on HR to determine if the cost is worth the potential return.

A 2013 study by the Standish Group found that less than 33% of company projects were completed on-time and within the stated budget. Further, 44% of personnel tasked to lead new projects failed to use any sort of commercially available project management software, according to PricewaterhouseCoopers.

Doing the job right means HR must provide detailed analysis supporting adoption of any project management system for certain departments. Whether its wasted worker-hours or poor communication between collaborators that causes projects to fail, human resources research must convince company executives to get onboard and embrace operational additions such as this.

Of course, there will be some employees who resist change, particularly if the modus operandi was completely different previously. Part of your solution will be a meaningful rewards system that encourages workers to use the new set-up.

Year-end bonus structures and pay raises can be tied directly to completion of projects within a given time and budget. HR’s job is to positively correlate rewards and usage of the new system to motivate employees. These balancing skills are obtained and nurtured through your studies in a Human Resources Management master’s program.

HR Reinforces Company Personality

Shoe retailer Zappos is a well-regarded company, with personality that starts at the top. Zappos CEO Tony Hsieh is often quoted as a person who enjoys highlighting customer service, along with making his employees feel great about what they do.

As is the goal of many companies in this age of social media, Zappos has many customers who are not shy about telling others of their experience. Such internet evangelism for products is actively encouraged by Zappos, which itself has a robust and active social media presence across many platforms.

The company has a unique new employee training program; at the end of the first week everyone is offered $2,000 to quit. The goal is to keep people who want to be there. Meanwhile, Allstate Insurance’s personality is conveyed to the public through the deep, articulate voice, and professional demeanor of Dennis Haysbert.

These companies have two very distinct personalities and it shows in their advertising – or in the case of Zappos, their lack of it. HR plays a crucial role in determining and reinforcing a company’s personality and values, and finding employees that fit a company culture, whether staid or silly.

Pre-hire personality assessments were used by 57% of U.S. companies in 2013, up from 26% in 2001, according to the Wall Street Journal. These tests have proven effective in hiring the right people for a company’s culture and personality. A 2006 study published in the Journal of Brand Management identified three dimensions of a corporate personality: heart, mind, and body. Each of those are defined by two key attributes: passionate and compassionate; creative and disciplined; and agile and collaborative, respectively.

Nobody has a better pulse on the entire company than HR since they come in contact with every employee and department at some point. They also have a seat at the table along with top-level executives when discussing company direction and initiatives.

Once a company develops a cohesive and positive personality, an HR leader encourages everyone to embrace it. Whether its placing a ping-pong table in the break room or holding food drives for the homeless, (most likely both) these activities reflect who the company is and how it wants to be perceived.

HR Has to Walk the Walk and Welcome Feedback

The value in human resources comes from the willingness to listen to all employees. HR is the neutral conflict manager between employees at all levels. They also play a major role in the day-to-day activities of every employee. An open-door policy is important, as is confidentiality.

Employees should have a means to communicate issues (harassment, discrimination, etc.) without it becoming an office distraction. They should also be able to make suggestions for company operations without repercussions. Of course, there is a fine line HR professionals must walk when dealing with certain issues.

An employee may want to lodge a complaint against a co-worker, but request confidentiality in the conversation. But, you have the responsibility to address potential workplace issues before they morph into something detrimental to the company.

Providing employees several ways to communicate compliments, complaints, and suggestions that encourage and reinforce transparency. Some HR managers use hotlines. Others stick to traditional email and walk-in visits. Regardless of the method, make certain employees feel comfortable coming to HR employees for all work-related matters – and have an easy way of doing so.

Master in Human Resources Management Benefits

The value of any master’s degree is partly determined by where it comes from. U.S. News & World Report ranked the University of Scranton in the top 10 for master’s universities in the very competitive North region of the country. The University of Scranton is also regionally accredited and is one of only 28 Jesuit colleges and universities in the United States. As an added bonus, the university’s MS in HR Management is fully outlined by the Society for Human Resource Management (SHRM) curriculum guidelines and templates.

The responsibilities and requirements of HR leaders continually evolve. The HR Certification Institute offers five distinct certifications: Professional in Human Resources (PHR), Senior Professional in Human Resources (SPHR), Human Resource Management Professional (HRMP), the Human Resource Business Professional (HRBP) and the Global Professional in Human Resources (GPHR). Two alternative certifications are offered by the Society for Human Resource: SHRM-CP and SHRM-SCP. Some certifications do require graduate work, making them great complements to your master’s degree in HR.

Professor Patrick Wright of Cornell University’s School of Industrial and Labor Relations, told Workforce in 2011 that a master’s degree always wins out over an SPHR particularly with large companies when all else is equal between two candidates.

Katie Bardaro, vice president of Data Analytics at Payscale, told Forbes in 2012 that a master’s degree provides increased knowledge in ever-evolving fields like HR and sets candidates apart from other applicants.

What’s Best for Getting Hired?

The curriculum for The University of Scranton’s MHR program covers all the basics (OSHA regulations, labor relations, etc.) and all of the policy-making and accountability aspects that come with an SPHR.

Your master’s studies take things a step further to address 21st century workplace issues as laws and regulations change. For example, the Equal Employment Opportunity Commission ruled in the 2012 case of Macy v. Bureau of Alcohol, Tobacco, Firearms, and Explosives that Title VII of the 1964 Civil Right Act prohibits workplace discrimination against transgendered persons.

Another tough issue is handling the intricacies of concealed carry laws. About 40 states have such laws but they are not all the same. “Can I come to work armed?” is a question you could encounter.

The answer is initially yes, though in some states businesses have different allowed restrictions to ban them. But human resources, with the help of the legal department, needs to know how to write the correct policies.

Each state’s law and restrictions are different in the area of concealed carry. If a company does business in several states, this policy has to be carefully researched across the board.

These subjects, and others will arise during your Human Resources Management studies and employment; something you cannot expect from a certification.

A bachelor’s degree might get your foot in the door for smaller companies. But, large corporations that pay higher salaries expect you to bring both experience and credentials to the table. The decision ultimately lies with you as to career and earnings goals.

The national average salary for human resources personnel is $66,032, according to Glassdoor. Earnings positively correlate with educational level, with MS recipients earning the most. HR professionals at Ford Motor Company and The Clorox Company reported annual salaries $125,000 and up.

Click here for more information on Human Resources programs offered at The University of Scranton.




  1. http://www.fastcompany.com/3045829/the-new-rules-of-work/welcome-to-the-new-era-of-human-resources
  2. http://www.pewresearch.org/fact-tank/2015/05/11/millennials-surpass-gen-xers-as-the-largest-generation-in-u-s-labor-force/
  3. http://www.bls.gov/news.release/tenure.nr0.htm
  4. http://www.wsj.com/articles/how-employers-wrangle-restless-millennials-1430818203
  5. http://www.elance-odesk.com/millennial-majority-workforce
  6. https://www.versionone.com/assets/img/files/CHAOSManifesto2013.pdf  
  7. http://www.pwc.com/us/en/public-sector/assets/pwc-global-project-management-report-2012.pdf
  8. http://www.theguardian.com/sustainable-business/zappos-ceo-tony-hsieh
  9. http://www.wsj.com/articles/a-personality-test-could-stand-in-the-way-of-your-next-job-1429065001
  10. https://link.springer.com/chapter/10.1057/978-1-352-00008-5_3
  11. http://news.scranton.edu/articles/2018/09/news-us-news-2019.shtml
  12. http://www.workforce.com/articles/hr-certification-preferred-or-unnecessary
  13. http://www.forbes.com/sites/jacquelynsmith/2012/06/08/the-best-and-worst-masters-degrees-for-jobs-2/
  14. http://www.eeoc.gov/decisions/0120120821%20Macy%20v%20DOJ%20ATF.txt