{"id":1038,"date":"2020-04-21T10:43:12","date_gmt":"2020-04-21T14:43:12","guid":{"rendered":"http:\/\/sites.scranton.edu\/itmatters\/?p=1038"},"modified":"2020-04-21T14:10:48","modified_gmt":"2020-04-21T18:10:48","slug":"tech-tips-from-it-staff-computer-issues","status":"publish","type":"post","link":"https:\/\/sites.scranton.edu\/itmatters\/2020\/04\/21\/tech-tips-from-it-staff-computer-issues\/","title":{"rendered":"Tech Tips from IT Staff &#8211; Troubleshooting Technology"},"content":{"rendered":"<h3><strong>When you experience a computer issue, try a few basic things first &#8211; Karl Johns, Tech Support Center Analyst<\/strong><\/h3>\n<ul>\n<li>Is everything plugged in properly and connected to a power source?<\/li>\n<li>Try restarting your computer or device using a manual restart if necessary.<\/li>\n<li>If you\u2019re getting error messages, do a quick internet search to see what others suggest (and write those error messages down in case you do need to call the TSC).<\/li>\n<li>Does your computer\/tablet\/phone have a pending update? Installing updates may fix your problem.<\/li>\n<\/ul>\n<h3><strong>Make sure to include helpful information in your TSC phone message<\/strong><strong> &#8211; Sam Falbo, Tech Support Center Analyst<\/strong><\/h3>\n<p>When calling the Technology Support Center, please make sure to leave a message that not only includes your name and phone number, but also your Royal number and a brief description of your issue. Having this information is crucial for us to be most helpful, as it helps us to identifying several things early on.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When you experience a computer issue, try a few basic things first &#8211; Karl Johns, Tech Support Center Analyst Is everything plugged in properly and connected to a power source? Try restarting your computer or device using a manual restart if necessary. If you\u2019re getting error messages, do a quick internet search to see what [&hellip;]<\/p>\n","protected":false},"author":258,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,43],"tags":[],"class_list":["post-1038","post","type-post","status-publish","format-standard","hentry","category-it-news","category-it-training"],"_links":{"self":[{"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/posts\/1038","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/users\/258"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/comments?post=1038"}],"version-history":[{"count":6,"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/posts\/1038\/revisions"}],"predecessor-version":[{"id":1071,"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/posts\/1038\/revisions\/1071"}],"wp:attachment":[{"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/media?parent=1038"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/categories?post=1038"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/tags?post=1038"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}