{"id":1053,"date":"2020-04-21T11:12:42","date_gmt":"2020-04-21T15:12:42","guid":{"rendered":"http:\/\/sites.scranton.edu\/itmatters\/?p=1053"},"modified":"2020-04-21T14:43:00","modified_gmt":"2020-04-21T18:43:00","slug":"tech-tips-from-it-staff-remote-communications","status":"publish","type":"post","link":"https:\/\/sites.scranton.edu\/itmatters\/2020\/04\/21\/tech-tips-from-it-staff-remote-communications\/","title":{"rendered":"Tech Tips from IT Staff – Communication Challenges"},"content":{"rendered":"

What\u2019s In A Word?<\/em> by Kathy Boock, Tech Support Center Analyst<\/h3>\n

Have you had the unfortunate experience of a colleague misinterpreting the context to your email or text message? Clear communication is perhaps one of the biggest challenges we face when we aren\u2019t working face to face.<\/p>\n

A disadvantage of communicating through either email or text message is that it can\u2019t capture the all-important non-verbal cues of in-person communication. Things like voice inflection, facial expressions and body language significantly affect how someone understands a message\u2019s meaning. A one-word reply may seem annoyed or angry. Humor may be misunderstood or even offensive. A lengthy message may seem rambling and pointless.<\/p>\n

Here are some best practice suggestions to keep communication effective even at a distance.<\/p>\n

    \n
  1. Determine the best method of communication for the message – <\/strong>Anything complex that might require further explanation should be handled with an email or a phone call.<\/li>\n
  2. Be Concise<\/strong> \u2013<\/strong> if it takes you more than 30 seconds to type it, an email or phone call may be more appropriate.<\/li>\n
  3. Remain Professional \u2013<\/strong> save the cute or funny emojis for your personal texts only.<\/li>\n
  4. Be Clear –<\/strong> Use texts for information that has little room for misinterpretation. Avoid attempts at humor or wit – without a lot of context, your message could get lost in translation.<\/li>\n<\/ol>\n

    Keeping these few things in mind may save you from unintended misunderstandings and keep professional relationships positive.<\/p>\n","protected":false},"excerpt":{"rendered":"

    What\u2019s In A Word? by Kathy Boock, Tech Support Center Analyst Have you had the unfortunate experience of a colleague misinterpreting the context to your email or text message? Clear communication is perhaps one of the biggest challenges we face when we aren\u2019t working face to face. A disadvantage of communicating through either email or […]<\/p>\n","protected":false},"author":258,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,43],"tags":[],"class_list":["post-1053","post","type-post","status-publish","format-standard","hentry","category-it-news","category-it-training"],"_links":{"self":[{"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/posts\/1053","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/users\/258"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/comments?post=1053"}],"version-history":[{"count":4,"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/posts\/1053\/revisions"}],"predecessor-version":[{"id":1077,"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/posts\/1053\/revisions\/1077"}],"wp:attachment":[{"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/media?parent=1053"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/categories?post=1053"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/tags?post=1053"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}