{"id":650,"date":"2018-05-03T16:01:38","date_gmt":"2018-05-03T20:01:38","guid":{"rendered":"http:\/\/sites.scranton.edu\/itmatters\/?p=650"},"modified":"2018-05-07T14:17:07","modified_gmt":"2018-05-07T18:17:07","slug":"it-forum-recap-it-ticketing-system","status":"publish","type":"post","link":"https:\/\/sites.scranton.edu\/itmatters\/2018\/05\/03\/it-forum-recap-it-ticketing-system\/","title":{"rendered":"IT Forum Recap: IT Ticketing System"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-651 alignright\" src=\"http:\/\/sites.scranton.edu\/itmatters\/files\/2018\/05\/portal-300x270.jpg\" alt=\"\" width=\"318\" height=\"286\" srcset=\"https:\/\/sites.scranton.edu\/itmatters\/files\/2018\/05\/portal-300x270.jpg 300w, https:\/\/sites.scranton.edu\/itmatters\/files\/2018\/05\/portal.jpg 739w\" sizes=\"auto, (max-width: 318px) 100vw, 318px\" \/><\/p>\n<p>Footprints, the IT system that is currently used to log technical issues or requests will soon be replaced. This July we will the launching\u00a0<span style=\"color: #000080\"><em><strong>Royal IT Support<\/strong><\/em><\/span>, our new ticketing system that will provide our campus with improved communication around IT issues and requests.<\/p>\n<p><span style=\"color: #000080\"><em><strong>Royal IT Support<\/strong> <\/em><\/span>will allow you to:<\/p>\n<ul>\n<li>Report an issue through a simplified form (on your behalf or on someone else&#8217;s)<\/li>\n<li>Request support based on a specific service<\/li>\n<li>Review your open and closed (completed) requests<\/li>\n<\/ul>\n<p><a href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=msTtqPFBaUyXaKf218O4w9eeFYMqquhGr8RxXbDwAPBUOE1JUDdKOFhPSzBIVjVORUUyRkdTNEo2MS4u\">User training will be available in July and August.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Footprints, the IT system that is currently used to log technical issues or requests will soon be replaced. This July we will the launching\u00a0Royal IT Support, our new ticketing system that will provide our campus with improved communication around IT issues and requests. Royal IT Support will allow you to: Report an issue through a [&hellip;]<\/p>\n","protected":false},"author":258,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,43,8],"tags":[],"class_list":["post-650","post","type-post","status-publish","format-standard","hentry","category-it-news","category-it-training","category-sneak-peek"],"_links":{"self":[{"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/posts\/650","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/users\/258"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/comments?post=650"}],"version-history":[{"count":4,"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/posts\/650\/revisions"}],"predecessor-version":[{"id":680,"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/posts\/650\/revisions\/680"}],"wp:attachment":[{"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/media?parent=650"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/categories?post=650"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/tags?post=650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}