{"id":694,"date":"2018-07-06T11:48:04","date_gmt":"2018-07-06T15:48:04","guid":{"rendered":"http:\/\/sites.scranton.edu\/itmatters\/?p=694"},"modified":"2018-07-06T11:48:04","modified_gmt":"2018-07-06T15:48:04","slug":"royal-it-support-is-live","status":"publish","type":"post","link":"https:\/\/sites.scranton.edu\/itmatters\/2018\/07\/06\/royal-it-support-is-live\/","title":{"rendered":"Royal IT Support is Live"},"content":{"rendered":"

Information Technology is proud to announce the launch of Royal IT Support, our new IT ticketing system. Royal IT Support, which replaces Footprints, provides our campus with improved communication around IT issues and requests.<\/p>\n

Royal IT Support Features<\/strong><\/span><\/p>\n

This system allows users to easily:<\/strong>\"\"<\/p>\n

\u2022 Report an Issue<\/em> through a simplified form (on your behalf or someone else’s).
\n\u2022 Request a Service<\/em> through an IT service catalog.
\n\u2022 FAQ<\/em> answers questions about the new website.
\n\u2022 View my Issues\/Requests<\/em> gathers all of your open (active) and closed (completed) requests.<\/p>\n

How do I access Royal IT Support?<\/strong>
\nYou can access the system in two ways. Please note that you will need to log into the system with your my.scranton credentials.
\n\u2022 Go directly to scranton.edu\/royalitsupport<\/a>.
\n\u2022 Log into the my.scranton portal, and on the Home tab you will see an Royal IT Support link.<\/p>\n

What happens to my existing tickets\/requests in Footprints?<\/strong>
\nBoth systems will be running simultaneously for a few months. If you already have open request in Footprints, they will continue to be resolved through this system. New requests are added in Royal IT Support. Query access will be available in Footprints by going to tsc.scranton,edu.<\/p>\n

Will I still receive updates through e-mail?<\/strong>
\nYes. You will continue receiving email updates. You can also view request statuses and updates through the Royal IT Support portal.<\/p>\n

The following sessions have been scheduled to review this new system. Please register at scranton.edu\/ITtraining.
\n\u2022 Tue. July 10 – 10 a.m. to 10.30 a.m. in AMH 103
\n\u2022 Tue. July 31 – 3 p.m. to 3:30 p.m. in AMH 103
\n\u2022 Fri. Aug. 17 – 9:30 a.m. to 10.00 a.m. HYL 402<\/p>\n

If you have any questions, please contact the Technology Support Center at 570-941-4357 or techsupport@scranton.edu.<\/p>\n","protected":false},"excerpt":{"rendered":"

Information Technology is proud to announce the launch of Royal IT Support, our new IT ticketing system. Royal IT Support, which replaces Footprints, provides our campus with improved communication around IT issues and requests. Royal IT Support Features This system allows users to easily: \u2022 Report an Issue through a simplified form (on your behalf […]<\/p>\n","protected":false},"author":258,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11,35,43],"tags":[],"class_list":["post-694","post","type-post","status-publish","format-standard","hentry","category-computer-tools","category-it-news","category-it-training"],"_links":{"self":[{"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/posts\/694","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/users\/258"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/comments?post=694"}],"version-history":[{"count":1,"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/posts\/694\/revisions"}],"predecessor-version":[{"id":695,"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/posts\/694\/revisions\/695"}],"wp:attachment":[{"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/media?parent=694"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/categories?post=694"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.scranton.edu\/itmatters\/wp-json\/wp\/v2\/tags?post=694"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}