{"id":703,"date":"2010-11-17T08:58:59","date_gmt":"2010-11-17T13:58:59","guid":{"rendered":"http:\/\/sites.scranton.edu\/tag\/"},"modified":"2010-11-17T08:58:59","modified_gmt":"2010-11-17T13:58:59","slug":"classroom-maintenance","status":"publish","type":"page","link":"https:\/\/sites.scranton.edu\/tag\/faq\/classroom-maintenance\/","title":{"rendered":"Classroom and Computer Lab Maintenance"},"content":{"rendered":"

Survey<\/a> respondents were concerned with the overall reliability and support for classrooms: \u201cMy lessons involve technology, but I am often hesitant to spend a lot of time preparing to use technology because I do not trust it to work or feel that [IR] realizes how essential technologies readiness is to me.\u201d<\/em><\/p>\n

We\u2019ve already discussed the difficulty involved in purchasing new equipment for mediated classrooms – but even with brand new equipment, there\u2019s always the possibility of equipment failure.<\/p>\n

While there are many factors that affect the operating condition of a classroom, the most important of the factors is what state the equipment is left in by the previous user. \u00a0If the previous user doesn\u2019t properly shut down the equipment, it may cause startup problems for the next user. \u00a0If the previous user doesn\u2019t report a problem, it has a direct impact on that next instructor. \u00a0Classroom problems that are reported to the Technology Support Center<\/a> are given the highest prioritization. \u00a0The TSC\u2019s student workers have received training in mediated technologies and their skills have greatly improved over the past six months. \u00a0If the TSC cannot resolve a classroom problem it is immediately passed on to Office of Instructional Technology<\/a> staff or computer technicians.<\/p>\n

Some faculty commented that “a pc will stay broken for several weeks if no faculty physically puts in a repair request.”<\/em> With the high number of facilities on campus, it\u2019s just not possible for IR to check each and every machine. \u00a0Open lab and classroom time is very limited – in some cases the only open time is the 10 minutes between classes.\u00a0 IR needs faculty and staff to report any lab or classroom problems by contacting the TSC (extension HELP or TechSupport@scranton.edu<\/a>).<\/p>\n

It\u2019s also important for faculty to know that IR has been working hard on improving classroom technology support services. \u00a0First, since the time necessary to support all of our mediated classrooms has reached a level that is more than the existing two staff positions can manage, IR is requesting funding for an additional position in association with the opening of the Unified Science Center. \u00a0They\u2019re also exploring options to contract out some work.<\/p>\n

Second, IR is seeking to implement remote classroom support. \u00a0They\u2019re experimenting with this in the five most recently upgraded classrooms (HYL305, LEA1011, MGH302, STT209, & STT563A). \u00a0Remote classroom support allows an OIT technician to monitor the status of a classroom\u2019s equipment (that is, on, off, or trouble signal – not the content being displayed). \u00a0Once this is in place, the technician can provide immediate assistance without having to travel across campus to the classroom.\u00a0 OIT can also use this system to keep track of things like lamp hours, so they\u2019ll be able to replace projector bulbs before they burn out.<\/p>\n

Back to Top Faculty Concerns<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Survey respondents were concerned with the overall reliability and support for classrooms: \u201cMy lessons involve technology, but I am often hesitant to spend a lot of time preparing to use technology because I do not trust it to work or feel that [IR] realizes how essential technologies readiness is to me.\u201d We\u2019ve already discussed the […]<\/p>\n","protected":false},"author":80,"featured_media":0,"parent":8,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-703","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sites.scranton.edu\/tag\/wp-json\/wp\/v2\/pages\/703","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.scranton.edu\/tag\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.scranton.edu\/tag\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.scranton.edu\/tag\/wp-json\/wp\/v2\/users\/80"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.scranton.edu\/tag\/wp-json\/wp\/v2\/comments?post=703"}],"version-history":[{"count":0,"href":"https:\/\/sites.scranton.edu\/tag\/wp-json\/wp\/v2\/pages\/703\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/sites.scranton.edu\/tag\/wp-json\/wp\/v2\/pages\/8"}],"wp:attachment":[{"href":"https:\/\/sites.scranton.edu\/tag\/wp-json\/wp\/v2\/media?parent=703"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}