Thanks to Calvin Krzywiec and Timothy Meade over at IT and some speedy after-hours response, the campus internet access has been restored. The problems started with a data center migration and an unforeseen error in the IP address routing for all off-campus traffic. These firewall problems have been resolved. If there are any remaining issues, please contact the HelpDesk (x4357) to report them.
Campus Internet Restored
16 11 2011Comments : 1 Comment »
Categories : Announcements, Network and Infrastructure, Outages
Major Campus Internet Outage
16 11 2011UPDATE: Campus Internet has been restored.
As of this writing (8:30 PM), internet connectivity is down for most of campus, including faculty offices, labs, and student facilities. The IT helpdesk has indicated that this is due to complications from multiple datacenter moves that are occuring simultaneously this evening. It is expected that connectivity will be restored sometime during the business day tomorrow. We will keep you posted on this blog with any new information or developments.
P.S. – this blog is NOT hosted by servers on the University of Scranton campus, and thus should remain available throught this situation.
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Tags: emergency, internet outage
Categories : Announcements, Network and Infrastructure, Outages
Security Training + iPad2 Contest
14 11 2011We just received the following information from IT Services:
The University of Scranton and IT Services has contracted with SANS Security to provide video based Security Training entitled Securing the Human. This training consists of 20 online videos to aide our user community in learning about Information Security and its importance.
You will be receiving an email from James Franceschelli, noreply@vle.securingthehuman.org, if you haven’t already, with your username and password to access the off campus website. We encourage you to visit the site and begin the trainings. To make it more interesting, we’ve added a security contest where you may win an iPad2 just for completing the video training. The security contest starts today and ends on Dec. 21, 2011.
The e-mail that you probably already received about this, with your e-mail and a password, is legitimate and comes from IT services, even though at first glance it is questionable. It does NOT ask you for any personal information in the e-mail, but will ask you to change your password as you log in. If you have any thoughts and/or concerns, please let us know!
Some Additional Information: There are about 90-95 minutes of videos explaining cybersecurity, and what threats are available. After many videos, there is a short multiple choice quiz that you much get correct in order to “pass” the training. The videos appear to explain the material in plain language, and are likely very good for people unfamiliar with technology and cyber-security. The videos themselves are fairly short (the longest are only about 6 minutes long) so you can watch them a bit at a time in your free time. I recommend them, especially for people unfamiliar with this topic.
UPDATE: The training videos have been changed. There are now significantly fewer topics. There are now only 17 videos, and it appears to be about 40-60 minutes of total video time.
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Categories : Announcements
Network Printer Outages, Wednesday 11/16
14 11 2011UPDATE: I recently spoke with IT staff involved with the data center move. It is likely that the copiers in the secretarial pool will continue to function as printers for faculty in the new science center. So it appears that many faculty will be unaffected. But please be prepared with an alternative option just in case.
Dear All,
We just received word from Jim Franceschelli that network printing services will be unavailable this Wednesday, 11/16. Due to the continuing construction in St. Thomas, the data center than handles network printing traffic will be interrupted. Printers directly connected to your computer will be unaffected. No other network services will be affected.
Please keep this in mind and plan accordingly!
Help IT relocate services and be GREEN for a day! Shared Printing Outage scheduled for 11/16/11.
Due to the St. Thomas Hall construction project, the STT data site has been scheduled for relocation on Wednesday, November 16, 2011. The impact of this move will result in network printer outages in some offices and lab facilities. The relocation should be complete by 5:00 pm; however, in the event of complications the outage may extend into Thursday, November 17th. The relocation of this facility is a requirement of the STT renovation project and IT is making every effort to minimize the impact.
Areas affected by this printer outage include Admissions, Aquinas, Career Services, CAS Dean’s Office, CGCE, Communications (LOY 226 lab), Computer Science (CSLIT Labs), CTLE, Financial Aid, KSOM Advising, Math Lab, MGH Advising Center, Physics Labs , Provost, Purchasing, Registrar, ResLife, Student Affairs, and the Treasurer’s Office including Bursar’s, Payroll and Accounts Receivable. Computer lab printing and office printing to shared network printers will be unavailable for the duration of the move. Printing to local printers and Lanier copies will not be affected. All other data and networking services will not be affected.
We apologize for any inconvenience and ask that you plan your printing needs around this short downtime. This is also a great opportunity for all those affected to demonstrate our abilities to be green and reduce our dependency on printing. If you have any questions or concerns please contact the Technology Support Center 941-4357.
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Categories : Announcements
IT Matters Fall Edition
1 11 2011The IT Matters Fall edition was recently posted to RoyalNews. It can be found here. A few things that may be of interest:
- With the upgrade to the wireless network (thus far focused primarily on the student residential spaces), the number of wireless connections being used by students has risen dramatically. Phase Three of the wireless project is scheduled to begin in the summer and will include the academic, administrative, and outdoor spaces
- A reminder that faculty are allocated one computer (either desktop OR laptop) which is allocated from the IR Services budget. Any faculty that upgrades their computer must return their old computer to IT Services for recycling.
- Lecture capture technologies are in the implementation stage in Loyola Science Center. By the Spring 2012 semester, it is expected that there will be three spaces are are fully mediated: including lecture capture with video and audio of the professor, as well as side-by-side capture of anything projected through the computer. To schedule rooms with these capabilities, be sure to request them from your department chair and/or dean.
- Remember, in order to access the internet through the wired or wireless networks on campus, your computer MUST have a modern and updated antivirus software installed.
See the IT Matters Newsletter for more information.
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Categories : Announcements
Angel Back up and Running
18 10 2011Angel appears to the up and functional. Thanks to the staff for the upgrade and early finish. If anyone runs into any problems after this update, please let us know asap!
Good luck with your grade submissions!
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Tags: updates
Categories : Announcements
IT Forum on Data Security
16 10 2011Announcement from IR about an upcoming IT Forum:
Classifying, Handling, and Securing University Information
IT Services will conduct an IT Forum on Tuesday, October 25, 2011, at 11:30 a.m., in The DeNaples Center 405, dealing with classifying, handling, and securing University information, both electronic and paper. The discussion will focus on, first, classifying our information into easy to understand categories. Secondly, how to properly handle that information in our daily routines. Finally, we’ll discuss how to secure that information.
October is CyberSecurity Awareness Month and this forum should bring attention to the threats we face each day, with the use of electronic devices. We’ll also discuss the benefits of using Identity Finder, and the SANS Security video training available, as well. Registration is required.
To register, go to: https://ssbprd.scranton.edu/appprd/uis2.log?f=yiaevnt.event .
Lunch will be served.
Prizes will be given.
Jack Williams, IT Trainer, will give the presentation.
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Tags: identity finder, IT Forum, Nation Cyber Security Month, security
Categories : Announcements, Security, Technology Training
ANGEL downtime – Monday night through Tuesday morning
16 10 2011Just a reminder to all that ANGEL will be down starting tomorrow night:
“ANGEL will be unavailable from Monday, October 17 at 11:00PM through Tuesday, October 18 at 12:00PM to install Service Pack 14 for Version 7.4, a hotfix to resolve the issue related to course mail and Firefox 7, and to conduct system and database maintenance. Thank you for your cooperation.”
TAG contacted IR to see if the downtime might be delayed, considering that midterm grades are due by noon on Wednesday the 19th. However, the response was that the downtime is a necessary fix for a major problem (ANGEL mail crashes when accessed via Firefox from a Mac), and it wasn’t possible to run the fix over the weekend.
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Tags: angel, downtime, lms
Categories : Angel and Desire2Learn, Announcements, Outages
IT Governance and Policies
12 10 2011IT redesigned its webpage displaying the governance, policies, and guidelines for campus technology uses.
Of particular interest may be the IT Governance Model. This is a good cheat sheet for where and how certain decisions get made within IT. Of particular note is the appearance of this Faculty Senate Subcommittee (TAG) in the list. We’ve had a great working relationship with IT so far, and look forward to it continuing.
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Tags: governance, Policy, procedures
Categories : Announcements
Faculty Input – Angel and Mobile
10 10 2011We’ve gotten a request from IR (via IRAC) for faculty member participation in two upcoming technology work groups, both to be led by Connie Wisdo in ITDA. She’s looking for:
- A few faculty members for a group on mobile apps. The University’s mobile app and mobile website have been up for a while, but are aimed at prospective students and alumni. The next phase of mobile development will focus on current students, faculty, and staff.
- Six faculty members for a group on learning management systems (LMS). Our contract with Angel expires in 2013, so this group will be identifying and prioritizing student and faculty needs, reviewing product options, and selecting the best comprehensive solution.
Faculty participants do not need to be TAG members, but we will ask that they share updates and information about the groups’ work to TAG so that we can disseminate it to the rest of the faculty (as described in our guidelines).
If you are interested in representing the faculty on either of these groups (or if you’d like to recommend a faculty colleague for participation), send me an email at yarmeyk2@scranton.edu by October 24.
Please feel free to pass this invitation along to colleagues. Thanks!
(Thanks to Dave Dzurec for being our IRAC connection.)
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Tags: angel, Guidelines for Faculty Input on Technology Decisions, lms, Mobile Apps
Categories : Angel and Desire2Learn, Announcements, Mobile