Technology Advisory Group

Quick Help:

The Technology Support Center is the place to start when you need technology help.  You can contact the TSC:

• By phone: 941-4357
• By email: techsupport@scranton.edu
• Using Footprints: tsc.scranton.edu
• On Twitter: @scrantontsc
• On Facebook: https://www.facebook.com/uofstechsupportcenter

For best results:

• Make a call yourself rather than asking a department administrative assistant to put in a ticket for you – the TSC has a much easier time when they can talk directly to the person who experienced the problem.
• Don’t assume that a problem has already been reported – please report any classroom issues so that OIT will know where support is needed!
• If you’re calling from a classroom, make sure you know the room number.

Other campus resources:

• TAG Discussion List: a listserv for UofS faculty interested in technology, hosted and moderated by TAG
• my.scranton.edu: Portal for University services.
• Calendar: The University’s Events Calendar. Fill out the form to add an event.
• CTLE: for one-on-one academic technology training, help with Desire2Learn, online course evaluations, faculty website assistance, etc. See their video tutorials for quick help.
• If your classroom doesn’t have what you need, fill out the OIT Equipment Request Form.
• CMS (Content Management System): updates, training resources, instructional videos, and FAQs on the University’s web site content management system.  See also the Web Guidelines (PDF).
• Computer Training: technology workshops by Vince Yanusauskas on commonly used software and tools (e.g. Oracle Calendar, Microsoft Office, Royal Drive, etc)
• Information Resources: home page for the University’s Division of Planning and Information Resources.  Also check out the IR Organization Chart (PDF) when you need help figuring out who’s who.
• IT Forums: lunch time sessions on technology topics. Slides are posted online after each forum.
• Mobile Device Center: suggestions for selecting a phone and instructions for setting up University applications on your smartphone.
• RoyalLists: if you’d like to set up an email list (or adjust settings for an email list you’re already on)
• Royal Bboard: the University’s bulletin board. Sort of like an internal Craigslist – a great place to ask for recommendations for whatever you need (dentist, contractor, etc), sell things you want to get rid of, announce local events, ask questions, find out about local charities, etc. Open to faculty and staff.
• Technology on Your Own Terms: CTLE/Library series of informal workshops on emerging technology. Open to faculty and staff.
• Weinberg Memorial Library: for access to information resources
• Wireless Access:  instructions for using the University’s RoyalSecure wireless network and locations of wireless coverage on campus