Royal Drive – Off Campus Access restored

19 08 2013

Yay! Update from the my.scranton portal, posted on Friday afternoon:

Off-campus access to Royal Drive has been restored. University members having access to Royal Drive should now be able to access their files and folders from anywhere using either the Royal Drive client or through the my.scranton.edu portal. Please report any problems to the Technology Support Center at (570) 941-4357 or techsupport@scranton.edu. Although the Technology Support Center will be closed this weekend (Friday & Saturday, Aug 17 & 18), a staff member will be monitoring both email and voice mail. Thank you!





University Website – Responsive Redesign

16 08 2013

So you’ve probably noticed that the University website is different – we’ve switched to a new responsive design. (Full, official announcement from PR below.)

In case you missed it, here’s the email address where you can report issues: cms@scranton.edu. You can also reminisce about the old website in the Library’s web archive.

academics

2013-08-14 email from External Affairs:

Later this evening we will launch a major update to the University’s website (scranton.edu), including a new homepage and section pages (e.g. About Us and Academics). Designed and developed in collaboration with nationally recognized partners, the enhanced site provides a fresher look that incorporates larger images, and new fonts, colors and graphics. The enhancements to our overall website follow the successful implementation last week of a substantial microsite to serve undergraduate admissions (admissions.scranton.edu).

Both scranton.edu and admissions.scranton.edu reflect our first use of “responsive Web design,” which adapts the presentation of images, links, forms and other content to match the screen size of the viewer (e.g. desktop, tablet or smartphone).

The overall project is the culmination of more than a year of collaboration between Marketing Communications and Information Technology Development and Applications. Given the breadth of work involved with this project and the complexity of accommodating such a wide variety of browsers and devices, you may encounter issues or concerns with pages on our site. If you should come across something, then please let us know by sending a link to the page and an explanation of the issue to cms@scranton.edu

Special thanks to all those who have worked so hard to put these improvements in place.





Live @ Edu, Office 365, and SkyDrive

12 08 2013

On Friday (August 9th), we upgraded from Live@Edu (our Microsoft-hosted email system) to Microsoft Office 365. This announcement went out to everyone from the TSC on August 5:

Live@EDU, our hosted email system, is scheduled to be upgraded beginning on Friday, August 9th at 4:00 pm.  This upgrade may take up to 72 hours to complete.  Important items to note:

  • During this time, customers will continue to have access to their email.
  • We recommend customers access email via the portal (my.scranton.edu) for uninterrupted email access.
  • Customers using the Outlook client or mobile devices may experience an hour or so during the upgrade, when their account is converted, where they will be repeatedly prompted for their password.   We recommend that customers wait an hour and try accessing their email again in the client or on their mobile devices  –  or access email via the portal (my.scranton.edu).
  • The direct URL to outlook.com will no longer work.  Please access email via the Outlook client or by clicking on the email icon in the portal (my.scranton.edu).

This upgrade will provide additional features and functionality such as increased email quota (25GB).

It seems like the upgrade went smoothly, but please contact the TSC if you are having any email-related issues.

For anyone who uses SkyDrive —  this announcement came out this morning on the my.scranton portal:

As a result of the Office 365 upgrade, Skydrive and Messenger will no longer be connected to your Office 365 account.
It is recommended that faculty and staff move any university data from SkyDrive to their RoyalDrive accounts.
Office 365
  • Can be accessed via the My.Scranton portal by clicking on the mail icon.
  • The password for this account will be your My.Scranton password and can be changed by using the “Change PIN” link in My.Scranton.
SkyDrive and Messenger
The username for both accounts will still be your university e-mail address (i.e. firstname.lastname@scranton.edu).
Questions regarding Office 365 may be directed to the Technology Support Center at (570) 941-4357 or by e-mailing techsupport@scranton.edu. Support for SkyDrive and Messenger is available at http://support.live.com/.




Wireless Network work this week

5 08 2013

Update 2013-08-08: Downtime complete :)

[Updated 2013-08-05]

Network Infrastructure is going to be working on our wireless network this week, upgrading to a new version of Cisco NAC. If you’ll be working on campus this week, you may see some downtime on Tuesday and Thursday in the late afternoon/early evening. Notice from the downtime-notices RoyalList:

What:
Network Infrastructure will be upgrading Cisco NAC to version 4.9.3.

Why:
To add support for newer operating systems and antivirus as well as add new features. During this upgrade we will also be migrating off of legacy hardware onto new appliances.

When:
August 6th 4:30 PM – 6:30 PM
August 7th 4:30 PM – 8:30 PM

Impact:
August 6th 4:30PM – 6:30 PM:
Approximately 20 mins of downtime is expected for the wireless network.  Wired connections will be unaffected.
August 7th 4:30PM – 6:30 PM:
There will a 1 hour window of downtime where wireless (Royalair, RoyalGuest) and unauthenticated users on wired connections on campus will be unable to login.





New my.scranton

13 06 2013

If you’ve logged into my.scranton this week, you’ve noticed that the design has changed — see the announcement from IR below about where content has moved.

TAG provided feedback on the redesigned Faculty Tab back in March, but unfortunately, due to some unexpected staffing changes, IR staff members weren’t able to incorporate our feedback into the Faculty Tab design before launch. We’ll still be in regular communication with IR about the new my.scranton, so please send any comments/concerns/suggestions you have about the new design either to TAG or directly to IR staff member Joe Casabona – we’ll do our best to try to have them addressed.

Here’s the official announcement. We’ve highlighted in purple things that many faculty members use frequently:

Welcome to the new my.scranton!

We have made a lot of changes to my.scranton with the latest upgrade. Because of that, we’d like to share some helpful hints with this guide to what you can find on each of the new tabs (or pages):

HOME Tab – Campus Announcements, Self Service, Report a Problem, Emergency and Password Information, Directories, Submit Portal Announcements, and University Links

The former Public Safety tab has moved to University Links available from the HOME tab.

NEWS Tab – University Publications, Student Clubs Calendar, Royal BBoard, KBOX Korner, and University Calendar & University Links

STUDENT Tab – Student Grades, Financial Aid Awards, Registrations Tools, Laundry View, Search for Courses, and Utravel

EMPLOYEE Tab – Payroll Information, Faculty/Staff Directory, Royallists, and University Giving

FACULTY Tab – Faculty Dashboard, Faculty Schedule, Grade Assignments, Faculty Registration, and Academic Links.

Banner ERP Tab – Banner INB, Employee Applications, Reports and Update Menu and Workflow.

Icons for Email, Royal Drive, Angel (LMS), CMS located in the upper right section allow easy access to these tools.

Increased Security with a timeout of 30 minutes globally.





Reminder: Academic Server non-public as of June 15

5 06 2013

Just a reminder that the academic server (academic.scranton.edu) will not be accessible from off-campus beginning June 15, in preparation for the long-awaited decommissioning, scheduled for August.

TAG and IR have sent out multiple email reminders to all faculty members who still have accounts or folders on the server, and the CTLE TechCons have been busy helping several faculty members move their web content to the CMS before the decommissioning. If you haven’t talked with any of us yet and need assistance moving content off of academic, please let TAG know ASAP!

Many thanks to Adam Edwards, Scott Finlon, Connie Wisdo, John Culkin, and Robyn Dickinson in IR and Aileen McHale and the TechCons in the CTLE for all the assistance and coordination!





Royal Drive and my.scranton downtimes

3 06 2013

Two upcoming downtimes that might affect faculty:

Royal Drive will be down Thursday, June 6 after 4:30pm.

my.scranton will be down Sunday, June 9 from 7:00am to noon.

Both are related to the Luminis 5 platform upgrade.





Scranton.edu 3.0 – Responsive Design

23 05 2013

At Tuesday’s IT Forum, staff members Lori Nidoh, Val Clark, and Matt Wren from PR and Joe Casabona from IR gave a joint presentation on the new design templates for the University website, which will go live in July.

The new designs are responsive, meaning that they’ll automatically adjust to the screen size of whatever device you’re using to view them. See slides (.ppsx) from the Forum presentation for a comparison of old vs new.

More specific information will be coming out for CMS users, but one of the more immediate changes that will need to be made is to banner images (e.g., on department pages or on faculty pages in the CMS that use the standard templates). The new designs are wider than the old (1280 x 361 pixels vs. 780 x 180 pixels), so properly sized images will be needed. You can pick a photo from the Photo Gallery, but you can also use your own image as long as it’s sized – see instructions in the slides (.ppsx).

We’ll post more information as we get it – in the meantime, please let TAG know if you have questions about the redesign.





My.Scranton upgrade on June 9

22 05 2013

This announcement went up in the my.scranton portal this morning. TAG has been talking about the upgrade to Luminis 5 for a while, but we hadn’t heard any news lately. TAG provided feedback on the Faculty Tab back in March.

my.scranton Upgrade on June 9, 2013

It’s here!  The new my.scranton portal will be released on Sunday, June 9, 2013.  The portal will be unavailable from 6 am to Noon during this upgrade.
Some improvements include:
  • A new look, streamlined tabs,  and easier navigation
  • Self-Service (formerly known as UIS,) and University Links on the Home tab for easier accessibility
  • Additional channels on the Student tab providing grades, Financial Aid, and account balance information
  • Increased Security with a timeout of 30 minutes globally
  • Future improvements, based on your feedback, will be easier to implement
A quick look at the channel lineup:
  • HOME Tab ⇒ Campus Announcements, Self Service, Report a Problem,  Emergency and Password Information, Directories, Submit Portal Announcements, and University Links
    • The former Public Safety tab has moved to University Links available from the HOME tab.
  • NEWS Tab ⇒ University Publications, Royal BBoard, KBOX Korner,  and University Calendar
  • STUDENT Tab ⇒ Student Grades, Financial Aid Awards, Registrations Tools, Laundry View, Search for Courses, and Utravel
  • EMPLOYEE Tab ⇒ Payroll Information, Faculty/Staff Directory, Royallists, and University Giving
  • FACULTY Tab ⇒ Faculty Dashboard, Faculty Schedule, Grade Assignments, Faculty Registration, and Academic Links
  • Banner ERP Tab ⇒ Banner INB, Employee Applications, Reports and Update Menu and Workflow
Plan to watch the video that will be available on the Home tab after implementation on June 9th.

If you have comments or questions, please contact the Technology Support Center at (570) 941-4357 or techsupport@scranton.edu.





University Website Re-Design

11 05 2013

On May 10, the University’s Vice President for External Affairs Gerry Zaboski and the Vice President for Planning and CIO Jerry DeSanto announced plans for a redesign on the University’s website (quoted below).

This website redesign is a much needed update to the University’s public appearance, and should have minimal impact on current faculty. Essentially, the primary effect will be a change to the CMS theme that is used to display content on the website. While there may be small updates needed to the code on individual faculty and departmental sites, there should not be a need for large-scale recreation of the current content.

This is also of interest to TAG because of the progress on the proposal for the creation of a timeline and Web Content Specialist for the faculty (see: Relevant posts; Current version of the proposal). This website redesign was brought up at the Senate meeting where we presented the this proposal to the Senate. The Provost and Vice-President for Academic Affairs, Hal Baille, said that the proposed position would be entirely compatible with the redesign, largely because the position deals primarily with departmental websites, and the redesign deals primarily with admissions and the PR pages. While the redesign will change the look of all the departmental pages, it won’t change any of the content. Currently, the faculty and staff responsible for the website will need to update the site to comply with the new redesign. The position that is proposed by TAG would actually be able valuable at a time like this, since that person could ensure compatibility. So we don’t expect this redesign to have any negative impact on the proposed position or on the details of the proposal. In fact, if the position described in the “ideal implementation” were currently in place, we would expect that they would play a heavy role in the redesign to ensure that it fully allows faculty to display and present their work in the best way possible.

—————–

Dear Members of the Faculty and Staff,

More than a year ago, Marketing Communications and Information Technology Development and Applications began a collaborative project to enable the templates that drive most pages on our website to adapt dynamically to various ways of viewing content. While we have maintained a mobile website for some time, we set out to implement a responsive approach that allows the layout of webpages to adapt to meet the screen resolution of users. This approach of designing once for all devices (i.e. desktops, large screens, tablets and mobile phones) is a more efficient way to maintain and “future-proof” websites.

More recently, the Admissions team joined the effort as we undertook a substantial redesign of our University homepage and top section pages (e.g. academics, student life, alumni) and began to develop a microsite to serve undergraduate admissions. This project is part of a periodic update of all of our admissions recruiting materials. The Committee on University Image and Promotion has guided the design and development of both projects. High school students and families have also offered input into the process.

The new designs will provide a fresher look that incorporates larger images and a wider width to the site when viewed on a desktop computer. Colors, fonts and graphics used on the site will also be refreshed. The new Undergraduate Admissions microsite will contain information and videos on topics of concern to prospective college students, parents and guidance counselors. The site retains links to the main site for more detailed information.

Faculty and staff can get a sneak peek at our new, responsive design when representatives from the Marketing Communications and Information Technology Development and Application departments present at the May IT Forum on Tuesday, May 21, at 11:30 a.m. in Brennan 509. At the forum, staff will explain steps that departments will need to take to update website images to larger sizes and give tips on best practices for optimizing web content for responsive sites.

Work on these important improvements should be done early this summer. We expect things to go smoothly but ask for your patience and cooperation should unforeseen issues arise.

Sincerely,

Jerry DeSanto, Ed.D.,
Vice President for Planning and CIO

Gerry Zaboski
Vice President for External Affairs