Two upcoming outages

10 08 2011

IR posted two notices about upcoming outages to the my.scranton portal:

There will be a brief internet outage on August 13, 2011 between 9:00 AM and 11:00 AM as maintenance is performed on internet infrastructure. Off campus resources will not be accessible from on campus. On campus resources will be unavailable from off campus. Please contact the Technology Support Center at 570-941-4357 with any questions.

and

Network Infrastructure will be performing system maintenance on the CNAC systems on August 15 2011, between 9:00 PM and 11:00 PM. No downtime for authenticated users on the wired network is expected.  Downtime for wireless users is expected to be less than 10 minutes. Users attempting to authenticate to the wired or wireless network via CNAC will be unable to do so during this 10 minute window.

 





RoyalMail and RoyalDrive downtime

11 07 2011

This notice is up on the my.scranton portal – note that it includes RoyalMail and RoyalDrive, but not Angel:

A migration of the University’s enterprise database and related IT systems to a new hardware/operating system platform is scheduled from 4:00 p.m. July 28, 2011 through 8:30 a.m. August 2, 2011. This migration will affect the availability of my.scranton.edu, as well as all Banner-related systems, departmental applications found on the Employee Applications tab and many other systems accessed via the my.Scranton portal, including Royal Drive. For a complete list of systems that will, and will not, be available, go to http://www.scranton.edu/myscranton.

Departments should have contingency plans ready in case the restart of the enterprise IT systems is delayed. Notice(s) of system availability will be provided via the Personal Announcements channel on my.scranton.edu, beginning on August 2nd. Please do not attempt to use any part of my.scranton.edu prior to August 2nd.

Following the migration, problems should be reported to the Technology Support Center at 941-4357 or techsupport@scranton.edu . This will assist us in prioritizing and focusing on the problems of highest importance. Please do not contact individual IT departments’ staff directly with problems.

Robyn Dickinson
Associate Vice President Information Resources

The PIR website offers some additional details on what will be unavailable:

Due to maintenance on the University’s IT systems, Banner, the my.scranton portal and RoyalMail will not be available from 4:00 p.m. July 28, 2011. until 8:30 a.m. August 2, 2011. In addition, the following Enterprise Systems are NOT available during this time:

  • Banner INB
  • Banner Self service
  • Imaging
  • Banner Workflow
  • Auxiliary Systems and/or Employee Applications such as the Work Order System, Events System, and OIT Equipment Request Form
  • Web Content Management System
  • Royal Drive
  • Royal Lists
  • Online Course Evaluations

Systems that will be available are:

 

 





ANGEL downtime

18 05 2011

An all-faculty email just went out about the ANGEL downtime next week. Thanks to Jason for spreading the word and for scheduling the upgrade for after grades are due:

ANGEL will be unavailable on Wednesday May 25, from 8:00AM – 12:00PM to install Service Packs 10 & 11 for Version 7.4.  Thank you for your cooperation.

Thanks,
Jason





ANGEL Downtime over Break

11 03 2011

Just a quick update from Jason Wimmer about an upcoming ANGEL downtime:

ANGEL will be unavailable on Thursday, March 24, from 8:00AM – 12:00PM to install Service Pack 9 for Version 7.4.  Thank you for your cooperation.

Thanks to Jason and IR for scheduling the outage during break!





My.Scranton Downtime on Saturday

28 02 2011

A notice from the Enterprise Infrastructure team, posted to my.scranton and Bboard:

A few remaining electrical service details related to the AMH Data Center project require us to post the following downtime notice.  The my.scranton.edu portal and the Banner ERP will be unavailable on Saturday, March 5 between 7:00am and 10:00am.  The Enterprise Infrastructure team will make every effort to shorten the actual service outage but we’d like our user community to plan accordingly.





ANGEL Downtime 12/21

17 12 2010

Hopefully you all got this note from Jason Wimmer:

Dear Faculty,

ANGEL will be unavailable on December 21, from 8:30AM – 11:00AM to install Service Pack 8 for Version 7.4.  Thank you for you cooperation

Thanks to Jason and IR for scheduling this upgrade at a time of low usage!  And happy holidays to all from TAG.