IT Forum on Cloud Computing

19 09 2011

There’s an IT Forum coming up this month, right after TAG’s first fall meeting on September 29th.  Here’s the announcement:

web apps + content clouds = portability

Capture the Clouds

The mobile device market is being flooded by new computer, smartphone and tablet devices intended to keep you connected to your friends, family and files through various web apps and content clouds. Selecting the web apps and cloud services that best meet your needs for managing content across all of your devices can often be a daunting and frustrating task. IT Services hopes to remove some of the confusion from the web app and cloud service selection process by introducing attendees of the September 29th IT Forum to various web apps and cloud services that can be accessed from PC and Macintosh computers as well as most iOS and Android devices.

Join us September 29th from 11:30am to 1:00pm in BRN 509, reservations are required.  Reserve through the portal – University Links – IT Training and Events.





IT Forum on Footprints

14 07 2011

There’s a summer IT Forum coming up about Footprints, the software that IR uses to track service calls to the Technology Support Center.  I’ll be there and will post any updates of interest to faculty – but all are welcome to attend.

Here’s the announcement and registration info, as posted to the my.scranton portal:

Summer IT Forum
July 25th, 2011
BRN 509
11:30 am – 1:00 pm

Footprints Client View
The next IT Forum will highlight the use of Footprints from the view of the University Community. FootPrints is a ticket tracking system utilized by the University of Scranton Planning and Information Resources (PIR) Division, for information technology (IT) requests. It tracks IT service tickets and provides communication among PIR departments and our customers. Students, staff and faculty can submit a ticket to request assistance with an IT-related problem or check on the status of a ticket. They can also search through knowledge base articles that have been submitted by IT support staff on a variety of issues. Faculty and Staff can also use Footprints to submit Change Management requests (modification to existing applications, new applications, or report / query requests) and to request special IT Services (such as PC Setups, VOIP, Port Changes, RoyalDrive, etc).

Presenters: Jason Wimmer, of IT Development and Applications and Jim Franceschelli, Director IT Services

All members of our community are encouraged to attend. Lunch will be served however registration is required. Registration is now on the portal, under University Links-Events/Facilities, select IT Services Training and Event Registration.





Identity Finder: Coming Soon on KBOX

5 05 2011

Today’s IT Forum with trainer Jack Williams was all about Identity Finder. What faculty need to know:

  • Sometime next week, KBOX will push out a new program to your computer called Identity Finder.
  • Identity Finder is a software tool that scans your computer for unsecured Personally Identifiable Information (PII).  It looks for things like Social Security numbers, credit card numbers, bank account numbers, passwords, etc (full list here) using pattern recognition and contextual analysis.
  • While the program will be automatically installed by KBOX, it won’t run automatically – so you can choose when you want to run it.  Jack recommends running it once each quarter.
  • When you do start the program, it will scan all of the files saved on your computer (including any email and email attachments that you have saved locally) and search for PII.  Jack noted that the scan can take a long time (average 3.5 hours), but you can run it in the background as you do other work.
  • At the end of the scan, Identity Finder will show you a list of any information it has identified as potential PII.  You can then review that report and decide how to act on each item. Options are to “shred” (delete completely from your machine), “scrub” (redact the sensitive information from the document), “secure” (password-protect the file), “quarantine” (save to a secure location, i.e. a folder on RoyalDrive), “recycle” (send to recycling bin), or “ignore” (for false positives – the file will be ignored in future Identity Finder scans).  If Identity Finder picks up PII in a Thunderbird email file, Jack recommends deleting it by going through Thunderbird rather than through Identity Finder.
  • You’re the only person who can review your scan results (there’s no automatic reporting back to IR, for example). When the scan is complete, Identity Finder sends a brief report back to a central management server indicating what PII has been found and what PC it is on.  It does not allow that central server to access the actual files on your machine.  The only people who can access that central server are the staff of the Information Security Office, and they will review Identity Finder reports from a University machine only in two situations: 1) if the security of a machine has been breached, or 2) if the head of a department or area requests the reports to validate the security of machines in their area.
  • Step-by-step instructions will be available here.  Jack has also posted basic and detailed instruction guides (PDF).

Please pass the word along to your fellow faculty members so that no one’s caught off guard next week, and let me know if there are any questions. Thanks!

————–

Updated 5/6/11 with correction from Jim regarding reporting





February IT Forum

18 02 2011

Yesterday, the Department of Planning and Information Resources held a very well attended forum where they discussed the switchover from RoyalMail to the new Microsoft Live@edu software to manage our university’s email. Some of the key points brought up were:

  • Your access information will likely change to a permanent, unique identifier (likely your R-number). Your e-mail address will not change.
  • Migration of users to the new system will begin in the Summer of 2011, starting with the staff.
  • Faculty email conversions are slated to begin (on a department-by-department basis) the 3rd week of the fall semester.
  • Early adopters are welcome! Starting in the Summer, any faculty who wishes to convert their email early will have the option to do so. When we find the procedure for this, we will let you know asap.
  • There is a hard limit of 10GB on the new email system. Requests for a more storage cannot be honored for any reason. This is due to the limits of the software implementation and is dictated by Microsoft.
  • Mail stored in your webmail will be moved to Live@edu without any effort on your part.
  • Mail stored on your local computer can be moved to the new system. There are a number of software packages IR is looking into that can facilitate this, but it will require some intervention by the user.
  • Since there is a 10GB limit, you should make sure you have less than 10GB of mail stored on your local drive. Vince Yanusauskas put together a short handout to check the amount of email stored on your local computer. You can find that here. If you are storing less than 9GB, you have nothing to worry about!
  • If you are storing files via Thunderbird or Outlook on your local hard drive, please post below how much you’re using. We’re interested in knowing how many faculty might run into this 10GB limit.

You can download the full presentations here.





IT Forum on Microsoft Live @ Edu

27 01 2011

IT Services is holding an IT Forum on the Microsoft Live @ Edu email transition coming up this summer. Here’s the announcement from the my.scranton portal:

Is your email in need of organization?

Do you need help with archiving old emails?

Learn some new tips and tricks for handling your email !

Come to the IT Forum on February 17th from 11:30 am to 1:00pm in BRN 509 and learn how to best organize your email, how to archive old emails to access later and some new tips and tricks for handling and your email.

Lunch will be served and there will be prizes!! All members of our community are encouraged to attend. Registration is required by February 15th, by emailing ITServices@scranton.edu.

 





Updates from Faculty Forum on Classroom Mediation

2 11 2010

Today in Brennan, IT Services held a Faculty Forum on Mediated Classroom Technology, featuring a presentation and Q&A session with Office of Instructional Technology staffers Rob Kennedy and Jason Oakey.  There were about 21 faculty members present, representing several departments, including Math, Biology, History, Counseling, Philosophy, Nursing, LA/W/S, Military Science and the Library.    Here’s a PDF of the presentation slides, and if you have time for some leisure reading, here are my notes:

  • OIT is very interested in getting faculty feedback so that they can mediate campus with only the technology faculty members really want and need.  They don’t have a big enough budget to purchase and install technology that won’t be used.  The first question for them is, “What faculty members in what departments need what technology?”
  • The other key issue is balance.  So the second key question is “What’s right for faculty, versus what’s right for students, versus what’s right for the University?” Overhead projectors may be right for some faculty who are used to teaching with transparencies, but they’re not the right technology for the students.
  • All classroom technology needs to be sustainable.  When budgeting for new purchases, OIT has to think about staff time spent supporting the equipment, maintenance costs, and eventually replacement costs.  Rob is shooting for simplicity and trying to focus on modular, standardized equipment that will work for almost everyone rather than accommodating individual preferences.
  • We’re approaching an “Analog Sunset” on December 31, 2013 – after that date, new Blu-ray players will no longer support analog.  As a result, OIT is planning to move classroom mediation to all digital, with a goal of all mediated classrooms being digital by 2016.  Right now, we have five digital classrooms: Hyland 305, Leahy 1011, McGurrin 302, St. Thomas 209, and St. Thomas 563A.   These classrooms are modeling a new media setup.
  • In the digital classrooms, OIT can monitor the use of equipment (i.e., is it on or off, not the content being displayed).  This will help them keep track of things like lamp hours, so that they’ll be able to replace projector bulbs *before* they burn out.
  • The digital classrooms also feature a switcher, which will allow faculty to hook up mobile devices, tablet computers, Macs, etc to the display without having to adjust resolution.  We’ll also be able to blacken (“mute”) the screen, though we won’t be able to flip or rotate the entire image.
  • The digital classrooms also have new document cameras, that have *much* higher resolution and have a much smaller footprint.  The cameras can also be used to record impromptu video if faculty want to make a podcast of their lecture.
  • Podiums in the new classrooms have “cable cubbies” that make a variety of cables available to faculty without a mess of cables on the floor.
  • Speakers in the newly mediated classrooms are in the ceiling for a cleaner-looking installation and better sound quality.
  • OIT is exploring the use of SMART podiums, which are sort of like SMART boards except that the faculty member would write on the podium screen instead of on the board.  Some faculty were not thrilled about this – one reported that she found the SMART podium less responsive to touch than her tablet computer. Another said that a SMART podium would make her feel tied to a podium rather than engaged in the class.
  • OIT has worked with student response systems (clickers) in the past, but it’s not clear how much use they’re getting.  Rob recommended using text messaging with a program like PollEverywhere, which is free for a class of up to 30 students.
  • OIT is also planning to purchase Pinnacle Video Transfer devices, which hook into video cameras and facilitate easy file transfers from the camera to USB thumb drives.

At the end of the presentation, there was a short Open Forum in which several faculty members asked questions:

  • What about VHS players? VHS players will still be available (since many departments have built up collections of useful VHS tapes in the Library) – but OIT is planning to move to an on-demand model.  A professor who wanted to use a VHS player would have to request it.
  • Can I get a remote control on the VHS/DVD cart? Remote controls tend to disappear.  Sometimes OIT pitches them if they think they won’t be needed.  Likewise, it’s hard to put clickers in every classroom, because people tend to walk off with them unintentionally.
  • Can projector screens be moved so that there’s more black/whiteboard space (for multizone teaching)?  Currently, when screens are replaced, they’re put in the same place as the old screen.  Increasing the size of whiteboards (or whiteboard walls) are an option, but this is under the control of Facilities, not OIT.
  • What about classes that need two images projected at once? There will be a few rooms like this in the new Science Center. Let Rob know if this is a necessity for your class, and he will make sure it’s in his budget request.
  • Will any of the new equipment be wireless? Wireless connection to the projector isn’t a good idea – the image gets fuzzy.  Wireless peripherals (like keyboards) are great, but if the battery dies you’re in trouble.
  • What about mobile communication – if a professor is running late, can he/she send a message to that effect that will show up on the projection screen? No, we’re not looking at this.

Last but not least, we briefly discussed how faculty can communicate with OIT about these issues:

  • OIT is aiming for selective placement of technology.  They want faculty feedback so that they’re putting the right tools in the right classrooms.
  • Suggestions were made that OIT run a survey or attend department meetings to solicit feedback.  According to Rob, “You give us a voice at that table and we’ll be there.”




Forum on Mediated Classroom Technology

21 10 2010

Earlier this week, you all should have gotten an invitation to the 2010 Forum on Mediated Classroom Technology from IT Services.  Unfortunately, TAG isn’t involved in this event (nor are the CTLE or the Library), but we’re hoping that a lot of faculty (especially TAG members and TAG-Discussion list participants) will attend and share their feedback.

If you can’t make it to the Forum but have questions for IT Services, post them here or email them to your favorite TAG member and we’ll do our best to get an answer for you.

If you are planning to go, don’t forget to RSVP!  And you might want to take a second to check out Rob Kennedy and Jason Oakey’s slides from one of last year’s IT Forums on “Technology in the Classroom.”

Here’s the invitation:

IT Services would like to invite the University’s faculty to join us in an open discussion on mediated classroom technology.  A few topics we hope to discuss include:

  • Current state of classroom equipment
  • Emerging classroom technologies
  • Coping with legacy equipment
  • Streaming video, video conferencing and lecture capture

Please come and share your ideas and concerns relating to the mediated classroom facilities.  We hope that this forum will help us determine the best course of action in planning our future upgrades. A light lunch will be provided.

The session will be held on November 2, 2010 at 11:30am in Brennan 509.  Please RSVP by October 28th, by emailing  ITServices@scranton.edu.





More IT Forum updates

19 10 2010

I’ll post the slides from today’s IT Forum when they’re available, but in the meantime here’s what I thought was the most important news from Jim Franceschelli’s talk on “Desktops of the Future”:

  • Windows 7 will be rolling out around November, since Windows XP Extended Support is ending.  IR computers will get the rollout first (probably this month).
  • IR will be setting up standard user accounts on University-owned computers.  These user accounts will limit what applications users can install, in order to make the campus more secure.  MOST applications will be blocked, but some whitelisted applications (e.g., iTunes) will be allowed.  This has me a little concerned – it seems like an area where we’ll need a lot of communication between IR and faculty to make sure that faculty can download and install the applications they need on their desktops.
  • IR will also soon be rolling out Active Directory, a tool that will sync your Windows account – so that you’ll be able to access to mapped drives, etc from any computer on campus.
  • IR is encouraging everyone to delete any personally identifiable information (PII) from their computers.  A tool called Identity Finder will be rolled out soon that will try to locate what it thinks is PII on your desktop and then give you the option to delete or encrypt it.
  • Remote desktop assistance will be available soon – this will allow IR staff members to remotely connect to your system, making repairs faster and making the TSC more efficient.
  • The University is heading towards a virtual desktop environment (where all data is stored on Royal Drive and access to your “desktop” is via a thin client on a terminal).  IR already has the thin client and will be testing it later this month.  The current plan is to set up a prototype lab in January to be tested by users in Spring 2011.




UofS Email is headed for the Cloud

19 10 2010

At today’s IT Forum, Jim announced that University email will be moving to the cloud and that email and calendaring services will be integrated.

The two service providers under consideration are Google and Microsoft Live.  The official word is that more information will be available in 30-45 days.  Jeremy and I will work on getting some more information on what vendor has been chosen and when the transition will be so that faculty will have plenty of time to prepare.

There was a lot of other news discussed at the Forum, so I’ll be posting again later this afternoon with more updates and hopefully with a link to the slides.

As usual, let us know your comments and feedback!





Desktops of the Future: IT Forum 10/19

6 10 2010

IT Services has scheduled the next IT Forum for Tuesday, October 19th.  I’ll be there and will try to post slides or notes for any who are interested but can’t make it.

Here’s the announcement:

Would you like to know more about the desktops of the future?

Come to the IT Forum on October 19th from 11:30 am to 1:00pm in BRN 509 and learn about Desktops of the future. Topics discussed include Windows 7, Office Productivity Suites, Anti-virus options, storage in the cloud, the desktop & additional applications.

Lunch will be served and there will be prizes!!  All members of our community are encouraged to attend.  Registration is required by October 15th, by emailing  ITServices@scranton.edu.