Technology Advisory Group

As you’ll all probably remember, a few weeks back TAG ran a survey of all University faculty, with a goal of figuring out the best way to communicate with faculty about their technology needs. We finally have gotten to sort through all the results, and we’ve put together a basic summary report (PDF).  More intense statistical analysis is on the way.

Some of our key results (see the report for more details):

• We got 121 survey responses as of September 10 – which is about 30% of the faculty.
• Communication about technology updates is regarded as either “very effective” or “somewhat effective” for 85% of our respondents.  Contrast that with ~30% who complained about communication problems, and we are left with the conclusion that communication exists, but is largely ineffective… perhaps people don’t even know when they’re being communicated with.
• “Email to all faculty” floated widely to the top as the best method for communication with our respondents… we should feel more comfortable sending emails to all faculty.
• Many people use the my.scranton portal as at least one way in which they access their University email, followed closely by Thunderbird.
• There were many written comments reflecting specific problems with communication, technology, and customer service.  A full list of comments can be found in the report.  As a way to address these comments, TAG and IR will be writing up reactions to the “top 10” issues described by faculty survey respondents.

Thanks so much to all of the faculty who responded to the survey!  Let us know if you have reactions to the results, particularly the comments.