As devoted TAG followers know, we ran a survey last fall to get feedback from faculty members on their communication with IR. As a counterpart to the survey, Jeremy and I had a chance to sit down with some of the IR front line (Technology Support Center) and second line support staff to get their feedback on their work relationship with faculty.
The attendees of the discussion were promised confidentiality, but they agreed that TAG could share a summary of our discussion with others on campus. Please take a look and let us know if you have any thoughts on this issue after seeing it from both sides.
[…] TSC tech support feedback […]