Royal Drive Downtime – 10/12

5 10 2010

We just got word from IT Services –

Royal Drive will be down on the Tuesday of Fall Break (October 12, 2010) from 4:30pm to 8:30pm for an upgrade (to version 7.2) that’s needed to keep us up to date with support.  There should be an announcement going out over the portal and via email later this morning – we’ll post any further updates.

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UPDATE: Here’s the official message from IT Services:

Royal Drive Scheduled to be Upgraded on October 12, 2010

On Tuesday, October 12, 2010 Royal Drive will be unavailable from 4:30 p.m. to 8:30 p.m. for an upgrade to Royal Drive version 7.2.  The upgrade will include many new features and added functionality.

A drop box has been added which is a fast and easy way to collect time-sensitive material to preserve and verify its original state, allowing for instant notification of document deliveries.  With use of the drop box, there is no question about when a submission was received or who delivered it.

Restoration of files has been made easier.  One of the most common causes of deleted files are user overwrites and when a file is deleted, it is sent to the trash.  Now, a file can be restored by simply navigating to your trash folder, right-click on the item and select the restore option.  The file will be restored with all pre-existing permissions and settings.  In addition, there will also be a new sub-folder within trash called overwritten files, which not only allows for retrieval of an overwritten file, but also the ability to select the version of the file being retrieved.

Improvements to wizards such as new folder, email, classification and sharing are also included in the new version.  The sharing wizard has been redesigned with additional features and the ability to reveal the type of user to whom you will be sharing information.

Some other improved functionality includes:

  • a thumbnail view for certain file types
  • an ability to add public or private comments to files and folders
  • more powerful relative date search creation and saving
  • an enhanced quick search makes finding content easier and quicker, reducing the need to use the advanced search option
  • a quick view option allowing users to display the first page of a document, eliminating the need to download and open an entire file to view its content
  • a subscription expiration option, helping users to easily clear out old subscriptions that are no longer needed
  • a bookmark folders option to improve the organization of finding bookmarks

Comments or questions on the upgrade or use of Royal Drive should be directed to the Technology Support Center at (570) 941-HELP.





ANGEL Downtime 10/2

28 09 2010

Jason Wimmer just sent out this notice:

ANGEL will be unavailable on Saturday October 2, from 7:00AM – 10:00AM to install Service Pack 7 for Version 7.4.  Thank you for you cooperation.

And don’t forget about the other outages (including Banner, Self-Service, etc) scheduled for Saturday as well.





Downtime Scheduled Saturday 10/2

27 09 2010

This notice was up on the Portal today:

The following services will be unavailable from 6:00 am until noon on Saturday, October 2:

Banner, INB, Self-Service and Feline shares in both Test and Production environments. The myScranton portal will be running in minimal capacity, displaying links to the remaining available services after log in.





Royal Drive/Tiger outage 9/18

14 09 2010

An outage announcement from IR:

Due to relocation of computers to our new Data Center, the following services will be unavailable from 6:00 am until noon on Saturday, September 18: RoyalDrive and the Academic Web server (Tiger).

Thanks to Jim for bringing this one to our attention!





Brief Outage on Sunday

3 09 2010

There will be a brief outage on Sunday due to some work being done in the new Data Center — notice from IR (emphasis ours):

Due to relocation of servers to the new Data Center, the following services will be unavailable for short periods during the hours of 7:30 – noon on Sunday, Sept 5.

WebEvent, Library Systems, Content Management System (CMS), RoyalPo (outgoing email)

So make sure you’re not planning to send any emails or access Angel on Sunday morning.  We’ll let you know if we hear any changes to the outage schedule.





Campus Network Outage

24 08 2010

Some of the on-campus network seems to be down.  matrix.scranton.edu is accessible, but royaldrive and my.scranton.edu are not.  This is affecting the authentication system as well, so logging on to the computers with your scranton ID my not be possible.  Access to off-campus websites is unaffected.  I have been told that the Help Desk is aware of this situation, but no further information is available at this time.  Anyone with additional info, please pass it along.

UPDATE 1:00PM : Everything seems to be back working.  royaldrive, e-mail, and my.scranton all seem to be accessible.





ANGEL Downtime Notice

11 08 2010

Jason Wimmer notifies us about some Angel Downtime this weekend

Due to the ongoing construction project of the AMH computer room, ANGEL will be unavailable to all users between the hours of 7:00AM – 12:00PM on Saturday, August 14.





Royal Drive outage?

19 07 2010

We just heard through the grapevine that everyone is supposed to stay off of Royal Drive “until further notice” due to a server migration taking place – but we haven’t seen any official notices about this outage.  We’ll post details as we hear them.

Update: As of 9:15am on July 20th, we’ve heard that the Royal Drive migration has been successfully completed – so use of Royal Drive can be resumed.





Internet/Email/Etc outage 7/9-7/10

28 06 2010

Another outage announcement, from Network Infrastructure (emphasis ours):

Power Shutdown Impacting IR Services

As related to the construction of a new Data Center in Alumni Memorial Hall, substantial modifications to electrical services will require downtime affecting nearly all Information Resources services.  The power shutdown will begin at 11PM on Friday, July 9 and end at 7PM on Saturday, July 10Internet service, Email, ResNet and all enterprise services such as Banner will not be available during the power shutdown. Users outside of our campus will not be able to reach online services with the exception of our emergency website.  Cisco Voice over IP telephones will be functional during the maintenance window.  Please plan accordingly.





Internet Outage – Monday 6/14

11 06 2010

Announcement of a service outage, from Network Infrastructure (emphasis ours):

Internet service will be unavailable between Monday, June 14th at 11:00pm and Tuesday, June 15th at 6:00am as network providers relocate their premise equipment at Alumni Memorial Hall.  While the maintenance window is seven hours in duration, the actual service outage is likely to be shorter.  During the service outage, on-campus users will not have access to Internet sites and services and users outside of the campus will be unable to reach University of Scranton sites and services.  The University of Scranton maintains an alternate Web site to ensure that external users can continue to get some essential content.