Just a reminder that the planned IR upgrade starts today at 4pm and continues through 8:30am on August 2. RoyalMail and Angel will be accessible, just not through the my.scranton portal.
IR Outage starts today at 4pm
28 07 2011Comments : Leave a Comment »
Tags: my.scranton, outage, upgrade
Categories : Announcements, Outages, Upgrades
RoyalMail and RoyalDrive downtime
11 07 2011This notice is up on the my.scranton portal – note that it includes RoyalMail and RoyalDrive, but not Angel:
A migration of the University’s enterprise database and related IT systems to a new hardware/operating system platform is scheduled from 4:00 p.m. July 28, 2011 through 8:30 a.m. August 2, 2011. This migration will affect the availability of my.scranton.edu, as well as all Banner-related systems, departmental applications found on the Employee Applications tab and many other systems accessed via the my.Scranton portal, including Royal Drive. For a complete list of systems that will, and will not, be available, go to http://www.scranton.edu/myscranton.
Departments should have contingency plans ready in case the restart of the enterprise IT systems is delayed. Notice(s) of system availability will be provided via the Personal Announcements channel on my.scranton.edu, beginning on August 2nd. Please do not attempt to use any part of my.scranton.edu prior to August 2nd.
Following the migration, problems should be reported to the Technology Support Center at 941-4357 or techsupport@scranton.edu . This will assist us in prioritizing and focusing on the problems of highest importance. Please do not contact individual IT departments’ staff directly with problems.
Robyn Dickinson
Associate Vice President Information Resources
The PIR website offers some additional details on what will be unavailable:
Due to maintenance on the University’s IT systems, Banner, the my.scranton portal and RoyalMail will not be available from 4:00 p.m. July 28, 2011. until 8:30 a.m. August 2, 2011. In addition, the following Enterprise Systems are NOT available during this time:
- Banner INB
- Banner Self service
- Imaging
- Banner Workflow
- Auxiliary Systems and/or Employee Applications such as the Work Order System, Events System, and OIT Equipment Request Form
- Web Content Management System
- Royal Drive
- Royal Lists
- Online Course Evaluations
Systems that will be available are:
- HR and MBA Online at http://scranton.learntoday.info
- Library resources (except for “My Account” and Off campus Database access) at http://www.scranton.edu/library
- RoyalCalendar at http://royalcal.scranton.edu/ocas-bin/ocas.fcgi?sub=web
- The University’s main web site at http://www.scranton.edu
- Angel LMS at https://lms.scranton.edu
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Tags: downtime, Email, outage, royal drive
Categories : Announcements, Outages, Royal Drive, Upgrades
ANGEL downtime
18 05 2011An all-faculty email just went out about the ANGEL downtime next week. Thanks to Jason for spreading the word and for scheduling the upgrade for after grades are due:
ANGEL will be unavailable on Wednesday May 25, from 8:00AM – 12:00PM to install Service Packs 10 & 11 for Version 7.4. Thank you for your cooperation.
Thanks,
Jason
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Tags: angel, downtime, lms, upgrade
Categories : Angel and Desire2Learn, Outages, Upgrades
ANGEL Downtime over Break
11 03 2011Just a quick update from Jason Wimmer about an upcoming ANGEL downtime:
ANGEL will be unavailable on Thursday, March 24, from 8:00AM – 12:00PM to install Service Pack 9 for Version 7.4. Thank you for your cooperation.
Thanks to Jason and IR for scheduling the outage during break!
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Tags: angel, downtime, lms
Categories : Angel and Desire2Learn, Outages
Forefront Replacing McAfee
8 03 2011Just a reminder to everyone that IR is deploying Microsoft Forefront as new antivirus software (replacing McAfee) on campus computers. This is great news – McAfee is pretty resource-intensive and often slows down machines.
The week before your computer is scheduled for deployment, you’ll get an email from IT Services. Installation will happen overnight, starting at 7pm and completing by 4am the following morning. You won’t be able to use or access your computer during the installation time. Your machine must be left on during that time since the installation will happen through KBOX.
While Forefront is being installed, your computer name will be changed, so if you use your computer name for peer to peer use, contact the Technology Support Center prior to the day your computer is scheduled for deployment.
This update is only for Windows machines – there will be a change in Mac antivirus software, but that won’t happen until sometime in the future.
TAG has asked IT Services for an implementation schedule, which we’ll post here when we get it.
Let us know if you have any questions, and we’ll do our best to answer!
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Tags: antivirus, Forefront, McAfee, security
Categories : Outages, Security
My.Scranton Downtime on Saturday
28 02 2011A notice from the Enterprise Infrastructure team, posted to my.scranton and Bboard:
A few remaining electrical service details related to the AMH Data Center project require us to post the following downtime notice. The my.scranton.edu portal and the Banner ERP will be unavailable on Saturday, March 5 between 7:00am and 10:00am. The Enterprise Infrastructure team will make every effort to shorten the actual service outage but we’d like our user community to plan accordingly.
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Tags: downtime, my.scranton
Categories : Outages, Upgrades
CNAC Upgrade on the way
25 01 2011IR posted a note to Royal News about an upgrade to CNAC (emphasis ours):
Cisco Network Access Control (CNAC) will be upgraded to the latest version on Tuesday, Jan. 25, between 10 – 11 p.m. Downtime should be approximately five (5) minutes. The next time you authenticate your computer in CNAC you will be prompted to install a new Cisco NAC Agent. If you have any questions or problems, please contact the Technology Support Center at 941-HELP or techsupport@scranton.edu.
What’s CNAC? Click here for more than you ever wanted to know – Jeremy’s explanation.
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Tags: authentication, CNAC, security, upgrade
Categories : Announcements, Network and Infrastructure, Outages, Security, Upgrades
Planned Network Outage Jan 19
11 01 2011From today’s Royal News:
Planned Network Outage Jan. 19
A brief Internet and Internet2 outage will occur as related to completion of our extensive data center project at Alumni Memorial Hall. Downtime is expected to be less than five minutes. This will occur on Wednesday, Jan. 19, between 10 and 10:30 p.m. The brief outage will impact access to on-campus resources from off campus and off-campus resources from on campus.
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Tags: outage
Categories : Announcements, Outages
Royal Drive downtime
20 12 2010A note from IR, posted to my.scranton:
The Royal Drive Servers will be unavailable on Wednesday December 22nd 7:30 – 8:30am. The Royal Drive servers will be moved to the new Cisco UCS Blade environment. This will provide better performance and business continuity for this services.
Thanks to IR for scheduling this downtime during winter break!
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Tags: data center, outage, royal drive
Categories : Announcements, Outages, Royal Drive, Upgrades
RoyalMail and My.Scranton Outage
11 11 2010Heads up. An outage announcement from IR:
Royalmail and My.Scranton will be unavailable on Saturday, November 20th from 6:00am until 12:00pm. We will be physically moving the servers into the new computing enviroment.
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Tags: Email, my.scranton, outage
Categories : Email, Outages
