Mobile Site on the Way

4 11 2010

Just a quick update on mobile access to University tools and web pages.

1. Mobile App

IR’s Mobile Applications Team (who invited me to join their meetings – thanks, guys!) has narrowed down their options.  You can keep an eye out for a vendor decision in the near future – I’ll post here as soon as it’s official.

2. Mobile Web site

PR is working on making some of the University’s web pages mobile accessible.  They’re using analytics to decide which pages to focus on – the priority goes to pages that get the most hits from mobile devices.  Admissions already has some very basic mobile-friendly pages that they’ve been showing (with an iPad) when they talk to students at events.  The new mobile-friendly pages will launch around the same time the University’s mobile app comes out.





Campus email will switch to Microsoft Live@Edu

4 11 2010

Here on the TAG site we’ve already talked about how campus email is heading for the cloud.  Now, finally, thanks to IR, we have the news you’ve all been waiting to hear: the email system we’ll be switching to is (drumroll please)…

Microsoft Live@Edu.

There are a lot of details still to be worked out, but here’s what we know so far.

When is this happening?

  • The target date for campus implementation is June 2011.

What’s changing?

  • ALL campus email (faculty, staff, students) will move to the Microsoft Live@Edu platform.  Your email will be stored in the cloud rather than on a campus server (or your local machine).
  • We’ll have more storage space for email- everyone gets 10GB instead of 200MB. Wahoo!
  • Thunderbird will be gone.  We’ll be encouraged just to access email via a web browser, not via a desktop client.
  • You’ll keep the same @scranton.edu email address.  People emailing you won’t notice anything different.
  • Your old email can be migrated into Live@Edu, so you don’t have to worry about losing anything.  Details on migration procedures are still forthcoming.
  • Oracle CorpTime will be gone (not that many faculty members use it anyway!). Campus calendaring will be integrated with our email.
  • We’ll all get 25GB of space on SkyDrive, a cloud storage tool that you can use to access your files from anywhere.  But this isn’t replacing RoyalDrive – you’ll still be encouraged to back up your files to RoyalDrive, at least for the time being.
  • We’ll get easy access to Microsoft Office web apps – so you can do basic editing on Microsoft Word, Excel, and PowerPoint files even if you don’t have Microsoft Office installed on your home machine.
  • Mac users will be able to use Live@Edu just like PC users.

Why is the University doing this?

  • Our old email system was… well… old.
  • Cloud storage for email is MUCH less expensive than our current, on-campus system – about 50% less expensive.
  • Cloud storage is much more robust (and more secure) than storing email on your local hard drive.
  • Microsoft Live@Edu gives us some extra features that our current email system doesn’t provide –  collaboration and productivity tools, calendar integration, etc.

Why not Google?

Google was definitely considered as an option, but after much debate, Microsoft Live@Edu was selected as the best enterprise tool that would accommodate the needs of most University users.  IR shared with us a few reasons why:

  • Live@Edu integrates well with the campus’s existing systems – we already use a lot of Microsoft tools.
  • Google is an advertising-based system, and there were some concerns about ads – both that users would have to see them all the time, and that user email content would be searched and indexed so that ads could be better targeted.
  • IR wasn’t comfortable with Google’s track record on privacy issues.
  • Google doesn’t tell users *where* their data is being stored.  For the University, it’s important that data be stored *within* the United States – especially data containing personally identifiable information.

But I like Google!

  • Google fans can still forward their email to Gmail.  That said, we have to be a bit careful about this – the University has to comply with increasingly strict federal laws, like FERPA, that protect personally identifiable information.  IR is working with the General Counsel’s office to get a better feel for exactly what information makes up a student’s “educational record.”  We’ll post more about this as we get more information.

How can I find out more? How is this transition going to happen?

  • Transition plans are still being made. Jim Franceschelli is heading the project management team and has promised to keep us up to date – and we’ll post information as we get it.
  • Right now, the best way to find out more is to attend the IR Forum on Thursday, November 18, from 11:30am-1pm, at which IT Services will introduce Live@Edu to the campus community.  You’ll need to register with ITServices@scranton.eduUPDATE: If you missed it, see the slides from the Forum (ppsx).

How is TAG going to be involved?

We’ll be discussing this question at our next meeting! We have a few ideas so far, though:

  • We’ll coordinate with IR to help them get faculty prepared for this transition.
  • Jeremy and I have asked for access to some test accounts early in 2011 so that TAG members can get a feel for what barriers or significant changes faculty will be facing.
  • Jeremy and I are thinking of doing some early training for tech-savvy faculty – maybe in April or May 2011. Let us know if you’d be interested in this – you’d likely get to switch over your account early!

Questions or concerns?

  • TAG members will be compiling a list of faculty questions and concerns that we’ll do our best to answer and/or act on as the implementation plan proceeds. LET US KNOW what you’re thinking – either by commenting here or posting to the TAG Discussion List – and we’ll get back to you ASAP.




CNAC Update

3 11 2010

IT services sent out another CNAC update today.  What’s CNAC, you ask? Take a look at Jeremy’s monster explanation from back in September.

Bottom line of this latest update is that anyone using a University-owned desktop computer will have to log in to CNAC again next Wednesday (11/10) and then monthly after that to use the University network.

Here’s the full text:

In a continuing effort to enhance our services and increase our information security posture, Information Resources will be implementing changes to the Cisco Network Access Control (CNAC) system. The CNAC system, which was recently deployed campus-wide to Staff and Faculty machines, helps us validate that only authorized users are able to access network resources (Banner, Internet, etc). Additionally, CNAC will help us monitor the “health” (up-to-date patches, operating systems, etc) of the desktops that are connecting to our network.

During the deployment of CNAC, end-users were prompted by the CNAC agent to enter their University username and password once, thereafter allowing them to gain access to network resources. All end-users will be required to re-authenticate to the network via the CNAC client on a monthly basis. This will initially occur on Wednesday, November 10th. End-users should expect to enter their University username and password into the CNAC agent before gaining access to network resources. This process will allow us to continually assess the validity and health of our computing environment.  The CNAC re-authentication process will routinely occur on the second Wednesday of each month beginning in January 2011.

Additional information can be found in the announcements section of the my.scranton portal.  We thank you for your patience and understanding as we implement these changes.   If you have any questions or concerns, please contact the Technology Support Center at 570-941-HELP or at techsupport@scranton.edu

 

————

Note: Updated for clarification at 3pm 11/3/10.





Updates from Faculty Forum on Classroom Mediation

2 11 2010

Today in Brennan, IT Services held a Faculty Forum on Mediated Classroom Technology, featuring a presentation and Q&A session with Office of Instructional Technology staffers Rob Kennedy and Jason Oakey.  There were about 21 faculty members present, representing several departments, including Math, Biology, History, Counseling, Philosophy, Nursing, LA/W/S, Military Science and the Library.    Here’s a PDF of the presentation slides, and if you have time for some leisure reading, here are my notes:

  • OIT is very interested in getting faculty feedback so that they can mediate campus with only the technology faculty members really want and need.  They don’t have a big enough budget to purchase and install technology that won’t be used.  The first question for them is, “What faculty members in what departments need what technology?”
  • The other key issue is balance.  So the second key question is “What’s right for faculty, versus what’s right for students, versus what’s right for the University?” Overhead projectors may be right for some faculty who are used to teaching with transparencies, but they’re not the right technology for the students.
  • All classroom technology needs to be sustainable.  When budgeting for new purchases, OIT has to think about staff time spent supporting the equipment, maintenance costs, and eventually replacement costs.  Rob is shooting for simplicity and trying to focus on modular, standardized equipment that will work for almost everyone rather than accommodating individual preferences.
  • We’re approaching an “Analog Sunset” on December 31, 2013 – after that date, new Blu-ray players will no longer support analog.  As a result, OIT is planning to move classroom mediation to all digital, with a goal of all mediated classrooms being digital by 2016.  Right now, we have five digital classrooms: Hyland 305, Leahy 1011, McGurrin 302, St. Thomas 209, and St. Thomas 563A.   These classrooms are modeling a new media setup.
  • In the digital classrooms, OIT can monitor the use of equipment (i.e., is it on or off, not the content being displayed).  This will help them keep track of things like lamp hours, so that they’ll be able to replace projector bulbs *before* they burn out.
  • The digital classrooms also feature a switcher, which will allow faculty to hook up mobile devices, tablet computers, Macs, etc to the display without having to adjust resolution.  We’ll also be able to blacken (“mute”) the screen, though we won’t be able to flip or rotate the entire image.
  • The digital classrooms also have new document cameras, that have *much* higher resolution and have a much smaller footprint.  The cameras can also be used to record impromptu video if faculty want to make a podcast of their lecture.
  • Podiums in the new classrooms have “cable cubbies” that make a variety of cables available to faculty without a mess of cables on the floor.
  • Speakers in the newly mediated classrooms are in the ceiling for a cleaner-looking installation and better sound quality.
  • OIT is exploring the use of SMART podiums, which are sort of like SMART boards except that the faculty member would write on the podium screen instead of on the board.  Some faculty were not thrilled about this – one reported that she found the SMART podium less responsive to touch than her tablet computer. Another said that a SMART podium would make her feel tied to a podium rather than engaged in the class.
  • OIT has worked with student response systems (clickers) in the past, but it’s not clear how much use they’re getting.  Rob recommended using text messaging with a program like PollEverywhere, which is free for a class of up to 30 students.
  • OIT is also planning to purchase Pinnacle Video Transfer devices, which hook into video cameras and facilitate easy file transfers from the camera to USB thumb drives.

At the end of the presentation, there was a short Open Forum in which several faculty members asked questions:

  • What about VHS players? VHS players will still be available (since many departments have built up collections of useful VHS tapes in the Library) – but OIT is planning to move to an on-demand model.  A professor who wanted to use a VHS player would have to request it.
  • Can I get a remote control on the VHS/DVD cart? Remote controls tend to disappear.  Sometimes OIT pitches them if they think they won’t be needed.  Likewise, it’s hard to put clickers in every classroom, because people tend to walk off with them unintentionally.
  • Can projector screens be moved so that there’s more black/whiteboard space (for multizone teaching)?  Currently, when screens are replaced, they’re put in the same place as the old screen.  Increasing the size of whiteboards (or whiteboard walls) are an option, but this is under the control of Facilities, not OIT.
  • What about classes that need two images projected at once? There will be a few rooms like this in the new Science Center. Let Rob know if this is a necessity for your class, and he will make sure it’s in his budget request.
  • Will any of the new equipment be wireless? Wireless connection to the projector isn’t a good idea – the image gets fuzzy.  Wireless peripherals (like keyboards) are great, but if the battery dies you’re in trouble.
  • What about mobile communication – if a professor is running late, can he/she send a message to that effect that will show up on the projection screen? No, we’re not looking at this.

Last but not least, we briefly discussed how faculty can communicate with OIT about these issues:

  • OIT is aiming for selective placement of technology.  They want faculty feedback so that they’re putting the right tools in the right classrooms.
  • Suggestions were made that OIT run a survey or attend department meetings to solicit feedback.  According to Rob, “You give us a voice at that table and we’ll be there.”




Catalog Update

2 11 2010

The Provost’s Office sent out an update about the online catalog this morning (text below).  How does everyone feel about this response?  Does it resolve everyone’s concerns about being able to find departmental websites?

I’ve responded to the Provost’s email with a recommendation that departmental websites also be linked to from the Department pages within the catalog (e.g., for Biology, that would be this page).

Let us know what you think and whether or not you have any lingering concerns about the catalog.

———————————————————————

Email from Provost’s Office:

Public Relations received some complaints concerning the difficulty in navigating in the University’s on-line catalog (Acalog).  Some users thought it was not clear how to navigate to a department’s web site from the Acalog pages.  In response to this concern, the Office of Public Relations has added a link on program pages in the online catalog to take users back to the Department website. For example, you may view the Biology program page:

The user can get back to the Department website by clicking on the link in the sentence that reads:
“For more information about the Biology department, visit its website.”

In addition, users can always find the Department Web Site by going to the “Colleges and Departments” link from the “Academics” drop down menu at the top of the page.

We hope that this enhancement will be helpful.  Any additional feedback is always welcome.  Please direct your comments or concerns to Anne Marie Stamford (stamforda1@scranton.edu).  Thank you!

—————————————————–

UPDATE:  11/3/2010

The PR office has added links to departmental websites to the bottom of every “program” page in the catalog (which Teresa referenced below) – for example, see Biology’s program page with a link to their department page at the very bottom.





Android mobile access to my.scranton

25 10 2010

I’ve heard from several students lately about not being able to access my.scranton from their Android phones.  When they try to log in, they get an error message that looks like this:

uPortal Error

Sorry, but uPortal encountered an error that is preventing it from rendering.  The error must be corrected by system administrators.  Try again later.

I asked Tim from Network Infrastructure about this, and he said that the problem isn’t the Android OS but Chrome — so if Android users download Firefox as their mobile browser instead, they should be able to get into my.scranton just fine.  Spread the word, Droid owners!





Forum on Mediated Classroom Technology

21 10 2010

Earlier this week, you all should have gotten an invitation to the 2010 Forum on Mediated Classroom Technology from IT Services.  Unfortunately, TAG isn’t involved in this event (nor are the CTLE or the Library), but we’re hoping that a lot of faculty (especially TAG members and TAG-Discussion list participants) will attend and share their feedback.

If you can’t make it to the Forum but have questions for IT Services, post them here or email them to your favorite TAG member and we’ll do our best to get an answer for you.

If you are planning to go, don’t forget to RSVP!  And you might want to take a second to check out Rob Kennedy and Jason Oakey’s slides from one of last year’s IT Forums on “Technology in the Classroom.”

Here’s the invitation:

IT Services would like to invite the University’s faculty to join us in an open discussion on mediated classroom technology.  A few topics we hope to discuss include:

  • Current state of classroom equipment
  • Emerging classroom technologies
  • Coping with legacy equipment
  • Streaming video, video conferencing and lecture capture

Please come and share your ideas and concerns relating to the mediated classroom facilities.  We hope that this forum will help us determine the best course of action in planning our future upgrades. A light lunch will be provided.

The session will be held on November 2, 2010 at 11:30am in Brennan 509.  Please RSVP by October 28th, by emailing  ITServices@scranton.edu.





Past Faculty Feedback on Email

20 10 2010

For anyone who was interested in Bryan’s comment on yesterday’s email update post, here’s a PDF of the Summary Results of the Faculty Senate Email Survey that Bryan and Tim ran back in Spring 2009.





More IT Forum updates

19 10 2010

I’ll post the slides from today’s IT Forum when they’re available, but in the meantime here’s what I thought was the most important news from Jim Franceschelli’s talk on “Desktops of the Future”:

  • Windows 7 will be rolling out around November, since Windows XP Extended Support is ending.  IR computers will get the rollout first (probably this month).
  • IR will be setting up standard user accounts on University-owned computers.  These user accounts will limit what applications users can install, in order to make the campus more secure.  MOST applications will be blocked, but some whitelisted applications (e.g., iTunes) will be allowed.  This has me a little concerned – it seems like an area where we’ll need a lot of communication between IR and faculty to make sure that faculty can download and install the applications they need on their desktops.
  • IR will also soon be rolling out Active Directory, a tool that will sync your Windows account – so that you’ll be able to access to mapped drives, etc from any computer on campus.
  • IR is encouraging everyone to delete any personally identifiable information (PII) from their computers.  A tool called Identity Finder will be rolled out soon that will try to locate what it thinks is PII on your desktop and then give you the option to delete or encrypt it.
  • Remote desktop assistance will be available soon – this will allow IR staff members to remotely connect to your system, making repairs faster and making the TSC more efficient.
  • The University is heading towards a virtual desktop environment (where all data is stored on Royal Drive and access to your “desktop” is via a thin client on a terminal).  IR already has the thin client and will be testing it later this month.  The current plan is to set up a prototype lab in January to be tested by users in Spring 2011.




UofS Email is headed for the Cloud

19 10 2010

At today’s IT Forum, Jim announced that University email will be moving to the cloud and that email and calendaring services will be integrated.

The two service providers under consideration are Google and Microsoft Live.  The official word is that more information will be available in 30-45 days.  Jeremy and I will work on getting some more information on what vendor has been chosen and when the transition will be so that faculty will have plenty of time to prepare.

There was a lot of other news discussed at the Forum, so I’ll be posting again later this afternoon with more updates and hopefully with a link to the slides.

As usual, let us know your comments and feedback!