TAG Meeting Notes – 2013-09-04

5 09 2013

TAG Meeting September 4, 2013 2:00pm-2:50pm

Attendees:

Jeremy Brees, Tim Cannon, Paul Cutrufello, Kim Daniloski, Dave Dzurec, Tara Fay, Jim Franceschelli, Eugeniu Grigorescu, Andrew LaZella, Sandy Pesavento, Kristen Yarmey

1. Introductions

We introduced two new TAG members for this year: Dr. Andrew LaZella (Philosophy, CAS) and Jeremy Brees (Management and Marketing, KSOM). We’re still hoping to recruit an additional faculty representative from PCPS – please let us know if you have any suggestions!

2. Brief Reports

LMS Group (Tara)

The Learning Management System Working Group recommended at the end of Spring 2013 that we switch from Angel to Desire2Learn (see full report for details). TAG members Tara Fay (Biology), Sandy Pesavento (Education), and Teresa Conte (Nursing) all served on the LMS Group, along with fellow faculty members Maureen Carroll (Math) and Julie Nastasi (OT).

The University has since signed on with Desire2Learn. As VP for Planning and CIO Jerry DeSanto announced in July, Desire2Learn will be available for use in Spring 2014, and Angel will be available until June 1, 2014 (so D2L and Angel will run in parallel in Spring 2014).

Staff members in CTLE and ITDA have been working on an implementation plan. We’ve been asked not to share details yet, since the plan hasn’t been finalized, but the LMS Group will be presenting their plans to the Faculty Senate and Deans Conference in the very near future. We’ll post a conversion schedule here when there’s more information available.

Eugeniu noted that CTLE plans to do some pilot course conversions with several faculty members early on in the process – particularly faculty members whose Angel courses have a lot of specialized content.  (Tara has already volunteered to be one of the pilot participants.) There will be trainings and demonstrations available for faculty.  Let TAG know if you have questions or requests related to the LMS transition and we’ll pass them along to CTLE and ITDA.

Website Proposal Group (Dave)

Dave, Jeremy S., Kristen, and Katie met with Hal Baillie, Jerry DeSanto, Gerry Zaboski, and Vince Carilli in May to discuss the Website Maintenance Proposal that members of TAG drafted last year as a solution for the complex issue of maintaining and updating departmental websites. All parties generally agreed that maintaining departmental websites is a serious issue affecting recruitment of students and faculty, but unfortunately a new position (full time or part time) is not an option. TAG will table this issue unless we come up with other options to explore.

On a related note, during the switch to the new responsive design for the University website this summer, some departments were prepared for the conversion and had sized images uploaded in time, but others did not.

Acceptable Use Policy (Dave)

The Acceptable Use Policy drafts are moving forward and will go to the University Governance Council and the Faculty and Staff Senates this semester.

Identity Finder (Kristen)

At our April 2013 meeting, IT Services Director Jim Franceschelli and Information Security Director Adam Edwards brought a proposal for Identity Finder Automated Scans to TAG for faculty feedback. TAG shared two main concerns from faculty:

1) Decreased performance of computers during Identity Finder Scans — Adam had explained that the automated scans would be implemented with IT staff members first, so that he’d be able to smooth out the process before implementing with faculty. Jim noted that the staff rollout had gone smoothly and IT Services had not received any complaints about decreased performance. The *first* Identity Finder scan tends to take the longest, but subsequent scans are quick.

2) IRB data – concerns that Identity Finder scans of machines storing human research subject data or client files would breach subject confidentiality. We were working over the summer on preparing recommendations for faculty members who store IRB data on how to encrypt and password protect their data folders, such that the data would be protected from Identity Finder scans but (perhaps more importantly) also from external malicious attacks. Kristen will check in with Adam to find out the status of the recommendations.

All TAG members in attendance volunteered to serve as pilot participants for faculty implementation of Identity Finder prior to full rollout.

Jim recommended that faculty members run their own Identity Finders scans ASAP due to the increase in malicious attacks on campus computers — IT Services can clean and return faculty desktops much more quickly if a recent Identity Finder scan has confirmed the absence of confidential or sensitive data.

Information Resources Advisory Council (Kristen)

IRAC will meet twice this academic year, in October and March. TAG normally sends two faculty representatives to IRAC meetings. Paul Cutrufello volunteered to continue serving on IRAC this year. Andrew LaZella volunteered to serve as the second representative depending on the schedule for IRAC meetings. Kristen will contact Robyn Dickinson for IRAC meeting dates.

3. Items for Discussion

University Website Changes (Kristen)

During the summer, there were several major changes to the University’s web presence. Kristen opened the floor for feedback or comments on these transitions:

  • Academic server (academic.scranton.edu) decommissioning — Kristen worked with Adam Edwards in Information Security to reach out to faculty members who still had content on academic. CTLE offered support for faculty who needed help moving their content, generally recommending that faculty members use existing templates in the University’s content management system (CMS). While the transition seemed to go smoothly, there is still a need for a place or host for faculty and student web development. At least one faculty member had needs that could not be fulfilled in the CMS.
  • Responsive redesign of www.scranton.edu — There are several reports of templates not quite making a smooth transition – e.g., Faculty/Staff pages like the History Department’s, dropdown links on the Provost’s website, etc.
  • m.scranton.edu takedown — The Library had issues with this, but TAG members hadn’t heard any other concerns. [Update 2014-02-12: Lori Nidoh in PR clarified that m.scranton.edu had not been taken down. Instead, automatic redirects had been implemented.]
  • my.scranton.edu (Luminis) upgrade — TAG members reported several ways in which the new interface unintuitive. Student schedules are difficult (for students) to find, as are the Faculty/Staff directory, class rosters, and course evaluations. However, TAG members agreed that by now most people have figured out where links are, so we don’t want to request changes to the Faculty Tab at this point.

WordPress (Kristen)

The University set up a local WordPress network in late 2011. It now hosts admissions blogs, the Library blog, and the History Department blog. IR staff members had indicated that they were working on developing guidelines for how the WordPress network could be used and creating a process through which sites on the network could be requested.

In the meantime, several faculty members have requested WordPress sites for other uses – internal collaboration, classroom use, etc.  To date, while internal collaboration requests have been accommodated, IR has denied requests for classroom use. Jim explained that IR is working on determining what level of support they can provide. For example, while supporting one faculty member’s WordPress site would not be time intensive, supporting 30-40 classroom sites would be an issue — whose job does this become? There are also other issues IR wants to consider before providing class-based WordPress support – e.g., archiving student work, providing access and security, etc.  IR’s preference would be to provide support for classroom blogs via Desire2Learn once we convert over from Angel. Kristen asked Eugeniu if one of the D2L faculty pilots could include a blogging feature so that faculty members can see what blogging features are or aren’t available in D2L.

IR staff members are meeting to discuss the WordPress service in a few weeks. Kristen asked if faculty members can participate in this conversation, and Jim said that he will let TAG know when faculty input is needed. TAG will expect to see drafted language on service levels for WordPress at our November meeting, in the hopes that the service may be available for use in Spring 2014.

TAG Senate Status (Dave)

Dave (as TAG’s Faculty Senate liaison) reported that Senate president Rebecca Mikesell would like to propose that TAG become a full Senate Committee, (possibly called the Technology Advisory Committee). The membership criteria would be the same as we discussed last year for TAG as a subcommittee of the Academic Support committee — that is, flexible membership aiming for representation from CAS, PCPS, KSOM, and the Library, with at least one faculty Senator, who will serve as TAG’s liaison to the Senate. Dave noted that if TAG is a full Senate committee, TAG’s Senate liaison will serve on the Senate Executive committee.

TAG members had no objections to the proposal, which will likely be brought up for a vote at the September 13 Senate meeting.

4. New Business

Jim gave us some quick updates on changes that will affect or interest faculty:

  • Desktop computer logins — by the end of 2013, logins for desktop computers will change to the user’s R number and my.scranton password – so users will not have to remember a separate desktop password. This is part of the continued implementation of Active Directory authentication.
  • Google Chrome browser — IR will begin providing Google Chrome to University computers via KBOX. There are still some details to be worked out on this – Jim will let us know when it will happen and what will happen for users who already have Chrome installed.
  • Office 365 — We converted to Office 365 from Live@Edu over the summer. We’ve already benefited from increased email storage space and access to “lite” cloud versions of Office software. We will see a few new features later this fall, including Lync instant messaging and SharePoint collaboration software.

Kristen and Dave will meet with Jerry DeSanto, Robyn Dickinson, Lorraine Mancuso, and Jim on September 25 for a full “road map” discussion of what’s coming this year from IR for faculty.

The meeting adjourned at 2:50pm – TAG will reconvene on Wednesday, October 2 at 2:00pm in LSC591 (CTLE Conference Room).





Angel – Issues with Firefox 23 and IE 10

28 08 2013

One of our faculty members (thank you!) gave us a heads up about some issues that come up if you’re using Firefox 23 or IE 10 to work in Angel. Here’s a Penn State post about the issue:

Recent updates in Firefox 23 and Internet Explorer 10 now block mixed content by default, resulting in some content in ANGEL appearing as a broken link or not appearing at all. Many users do not notice this default setting change at the time of the update and this can result in possible confusion during their ANGEL experience. More information about this, along with a description for mixed content, can be found at https://wiki.mozilla.org/Security/Features/Mixed_Content_Blocker.

This issue is not specific to ANGEL and is browser-based. Currently, there are reports on the Mozilla bug tracking site (https://bugzilla.mozilla.org/buglist.cgi?quicksearch=mixed+content) for the New York Times, ESPN, and Flickr, just to name a few websites.

Internet Explorer 10 blocks non-secure content and is set to prompt a user by default. This option allows the user to permit that content providing that he/she knows and trusts the source. For details, see http://support.microsoft.com/kb/2625928.

As a work-around in ANGEL, instructors and instructional designers can edit “link” content item titles to include HTML, which will launch the links in a separate browser window outside of ANGEL. For more details and step-by-step instructions, see http://kb.its.psu.edu/cms/article/562.

Eugeniu and Brian over in CTLE did some troubleshooting (thank you!) and verified the PSU reports – here’s their summary and recommendation for Scranton faculty (emphasis mine):

We have verified that version 23 is indeed the problem. Firefox 23 provides no warning or prompt for the user to be able to open the mixed content.  We have also verified that this effects links to external sites in ANGEL content items. However, these links work perfectly well in Google Chrome, IE versions prior to 10 and FF versions prior to 23.
This is not an ANGEL problem.

We will advise faculty who call here, for the time being, to use Google Chrome.

Please spread the word!





Mobile site (m.scranton.edu)

28 08 2013

Just found out that the mobile site (m.scranton.edu) has been replaced by responsive design on the main website (www.scranton.edu). This change caught the Library by surprise over the weekend – was anyone else affected?





IT Forum on MOOCs

26 08 2013

The first IT Forum for Fall 2013 will be on MOOCs and Evolving Information Technology. I’ll be there and will try to post notes and slides afterwards. Here’s the official announcement from IR:

MOOCs and Evolving Information Technology

The IT Forum for September 19th, will be held in Brennan 509. It will begin at 11:30 a.m. and lunch will be served.

Information Technology (IT) continues to evolve at a rapid pace creating opportunities for change and sometimes challenges to be dealt with. This session will focus on the current IT trends and their impact on the higher education IT landscape. Further, the presentation will drill down to examine on-line education and the emergence of MOOCs discussing how/why institutions decide to adopt these teaching/learning paradigms to achieve student success. The session will allow time for questions and answers.

To register for the IT Forum go to:

https://ssbprd.scranton.edu/appprd/uis2.log?f=yiaevnt.event;
or go to my.scranton.edu, on the Home Tab, select University Links. Then in Events and Facilities, choose IT Services Training and Event Registration.





Royal Drive – Folder names with %

26 08 2013

Brief announcement about Royal Drive folder names, posted Friday to the my.scranton portal:

Royal Drive patch affecting file or folder names containing %
As a result of a security patch installed on the Royal Drive server last week, please be aware that if you have a file on Royal Drive whose name contains the character, %, you will not be able to open the file, or save the file locally. (Similarly, you will not be able to open folders with names containing %.) You must rename the file (or folder) using the Royal Drive Web interface accessed via the my.scranton portal, (or https://royaldrive.scranton.edu).




TAG Membership and Meetings 2013-2014

22 08 2013

In the middle of getting organized for Fall 2013-2014 and just thought I’d post about some of the membership changes for this year. Here’s who we have on board so far:

Faculty – CAS
Dave Dzurec, History (co-chair and Faculty Senate liaison)
Tim Cannon, Psychology/Neuroscience
Tara Fay, Biology

Faculty – KSOM
Kim Daniloski, Management/Marketing
Katie Iacocca, Operations and Information Management [on leave for Fall 2013]

Faculty – PCPS
Teresa Conte, Nursing
Paul Cutrufello, Exercise Science and Sport
Sandy Pesavento, Education

Faculty – Library
Kristen Yarmey (co-chair)

Staff participants
Jim Franceschelli, Director of IT Services
Eugeniu Grigorescu, Director, CTLE
Lori Nidoh, Director of Marketing, Public Relations

Past co-chair Jeremy Sepinsky (CAS) has stepped down for a leave of absence, and past member Kevin Wilkerson (PCPS) has stepped down after a three-year term of service. Current member Katie Iacocca (KSOM) will be on leave for Fall 2013 but will return for Spring 2014. With those changes in mind, we’d like to recruit additional faculty representatives from CAS, PCPS, and KSOM to join us this year — please let us know if you’re interested or if you would like to recommend someone from your college! We’d like at least one new member from each college, but we’re happy to add more if there are enthusiastic volunteers :)

Our monthly meetings are scheduled for:

  • Wednesday, September 4 – 2:00pm-2:50pm in LSC591 (CTLE Conference Room)
  • Wednesday, October 2  – 2:00pm-2:50pm in LSC591 (CTLE Conference Room)
  • Wednesday, November 6  – 2:00pm-2:50pm in WML305




Royal Drive – Off Campus Access restored

19 08 2013

Yay! Update from the my.scranton portal, posted on Friday afternoon:

Off-campus access to Royal Drive has been restored. University members having access to Royal Drive should now be able to access their files and folders from anywhere using either the Royal Drive client or through the my.scranton.edu portal. Please report any problems to the Technology Support Center at (570) 941-4357 or techsupport@scranton.edu. Although the Technology Support Center will be closed this weekend (Friday & Saturday, Aug 17 & 18), a staff member will be monitoring both email and voice mail. Thank you!





University Website – Responsive Redesign

16 08 2013

So you’ve probably noticed that the University website is different – we’ve switched to a new responsive design. (Full, official announcement from PR below.)

In case you missed it, here’s the email address where you can report issues: cms@scranton.edu. You can also reminisce about the old website in the Library’s web archive.

academics

2013-08-14 email from External Affairs:

Later this evening we will launch a major update to the University’s website (scranton.edu), including a new homepage and section pages (e.g. About Us and Academics). Designed and developed in collaboration with nationally recognized partners, the enhanced site provides a fresher look that incorporates larger images, and new fonts, colors and graphics. The enhancements to our overall website follow the successful implementation last week of a substantial microsite to serve undergraduate admissions (admissions.scranton.edu).

Both scranton.edu and admissions.scranton.edu reflect our first use of “responsive Web design,” which adapts the presentation of images, links, forms and other content to match the screen size of the viewer (e.g. desktop, tablet or smartphone).

The overall project is the culmination of more than a year of collaboration between Marketing Communications and Information Technology Development and Applications. Given the breadth of work involved with this project and the complexity of accommodating such a wide variety of browsers and devices, you may encounter issues or concerns with pages on our site. If you should come across something, then please let us know by sending a link to the page and an explanation of the issue to cms@scranton.edu

Special thanks to all those who have worked so hard to put these improvements in place.





Live @ Edu, Office 365, and SkyDrive

12 08 2013

On Friday (August 9th), we upgraded from Live@Edu (our Microsoft-hosted email system) to Microsoft Office 365. This announcement went out to everyone from the TSC on August 5:

Live@EDU, our hosted email system, is scheduled to be upgraded beginning on Friday, August 9th at 4:00 pm.  This upgrade may take up to 72 hours to complete.  Important items to note:

  • During this time, customers will continue to have access to their email.
  • We recommend customers access email via the portal (my.scranton.edu) for uninterrupted email access.
  • Customers using the Outlook client or mobile devices may experience an hour or so during the upgrade, when their account is converted, where they will be repeatedly prompted for their password.   We recommend that customers wait an hour and try accessing their email again in the client or on their mobile devices  –  or access email via the portal (my.scranton.edu).
  • The direct URL to outlook.com will no longer work.  Please access email via the Outlook client or by clicking on the email icon in the portal (my.scranton.edu).

This upgrade will provide additional features and functionality such as increased email quota (25GB).

It seems like the upgrade went smoothly, but please contact the TSC if you are having any email-related issues.

For anyone who uses SkyDrive —  this announcement came out this morning on the my.scranton portal:

As a result of the Office 365 upgrade, Skydrive and Messenger will no longer be connected to your Office 365 account.
It is recommended that faculty and staff move any university data from SkyDrive to their RoyalDrive accounts.
Office 365
  • Can be accessed via the My.Scranton portal by clicking on the mail icon.
  • The password for this account will be your My.Scranton password and can be changed by using the “Change PIN” link in My.Scranton.
SkyDrive and Messenger
The username for both accounts will still be your university e-mail address (i.e. firstname.lastname@scranton.edu).
Questions regarding Office 365 may be directed to the Technology Support Center at (570) 941-4357 or by e-mailing techsupport@scranton.edu. Support for SkyDrive and Messenger is available at http://support.live.com/.




Wireless Network work this week

5 08 2013

Update 2013-08-08: Downtime complete :)

[Updated 2013-08-05]

Network Infrastructure is going to be working on our wireless network this week, upgrading to a new version of Cisco NAC. If you’ll be working on campus this week, you may see some downtime on Tuesday and Thursday in the late afternoon/early evening. Notice from the downtime-notices RoyalList:

What:
Network Infrastructure will be upgrading Cisco NAC to version 4.9.3.

Why:
To add support for newer operating systems and antivirus as well as add new features. During this upgrade we will also be migrating off of legacy hardware onto new appliances.

When:
August 6th 4:30 PM – 6:30 PM
August 7th 4:30 PM – 8:30 PM

Impact:
August 6th 4:30PM – 6:30 PM:
Approximately 20 mins of downtime is expected for the wireless network.  Wired connections will be unaffected.
August 7th 4:30PM – 6:30 PM:
There will a 1 hour window of downtime where wireless (Royalair, RoyalGuest) and unauthenticated users on wired connections on campus will be unable to login.