IT Services just sent this out to all faculty via email (it’s also been posted to Bboard, and should be up on the portal soon) —
We have been experiencing intermittent problems with outgoing email delivery from the University’s email servers since last week. This problem is a result of the phishing attack on September 20th when several campus members responded to an email requesting the password to their email account; this information was then used to generate thousands of spam emails from these compromised email accounts. Because of this, University email has been blacklisted on the mail servers of numerous external organizations. This blacklisted status can be in place for up to 30 days depending on the organization’s security policies. If you attempt to send an email to one of these organizations it will “bounce back” to your email inbox as undeliverable.
Our IT Infrastructure group has stopped the spam emails being sent from these University accounts and is working with AOL, EPIX and the other Internet Service Providers to restore the ability for University email to be received. For the next 30 days, we recommend that you ask recipients of mission critical email to call or text you if the email isn’t received within four hours. Please report any email “bounce backs” to the Technology Support Center at (941-HELP or techsupport@scranton.edu), this will assist us with monitoring the situation and getting the University off of blacklisted sites.
We appreciate your patience and remind all campus community members that you should never share your University account passwords with anyone.
