Technology Advisory Group

Many faculty survey respondents asked for “a more Mac friendly environment” on campus.

IR is aware that there are more and more Mac users on campus (both faculty and students), and they are taking steps to address this issue.  As of Summer 2010, the University of Scranton is now an Authorized Apple Service Center.  Two IR technicians, Glen Pace and Karl Johns, have passed a software and hardware exam to become the University’s first Apple Certified Macintosh Technicians.  Two more technicians, Joe Kitcho and Zack Coffey, will be certified by the end of Fall 2010.

This means that the Laptop Support Center can now service faculty owned Macintosh computers. If you find that this level of support doesn’t meet your needs, please let TAG know specifically what you need so that we can give IR detailed feedback.

One faculty member also commented that “ANGEL should keep up with Firefox upgrades and should be compatible with Safari.” Unfortunately, this is one area where the University doesn’t have much control. ANGEL Learning does not support Safari (or Chrome, for that matter); they recommend that Windows users use Internet Explorer 7 or 8 for ANGEL and that Mac users use Firefox 3.  This isn’t ideal, of course – and there are other learning management systems out there  (like Moodle, for example) that do support Safari.  But choosing a learning management system (LMS) is a decision that affects the entire University, and each product available has its advantages and disadvantages.  When the University chose ANGEL as its LMS, it wasn’t because ANGEL was perfect but rather because, out of the products available, it was the best fit for our campus.

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