NAC Log on Change – Aug 6

30 07 2014

This email from the TSC went out to all faculty and staff on 2014-07-28:

Dear Faculty and Staff:

When prompted to login to Cisco NAC beginning on Wednesday, August 6th your logon ID will no longer be your legacy user account (e.g., smithj2) but will instead be your Royal ID Number.  You simply enter your Royal ID Number (it is printed on your Royal Card) and your my.scranton.edu password (also your email password).

This conversion is part of Planning and Information Resources continuing efforts to improve services through standardization and to provide secure and reliable computing resources.

Questions and concerns about the Cisco NAC conversion to Royal ID Number should be directed to the Technology Support Center at x4357 or techsupport@scranton.edu.

P.S. Cisco NAC (aka CNAC) is that blue pop-up screen that you log in to in order to connect your desktop/laptop to the University network.





Royal Drive downtime on Friday!

9 06 2014

This notice from the Technology Support Center went out to all faculty and staff, but since it will have a major impact on most anyone who’s on campus working on Friday, I thought I’d repost:

Royal Drive (also known as Xythos) will be unavailable on Friday, June 13th, from 8 am until approximately 5 pm in order to upgrade and integrate it with Active Directory. We apologize for the inconvenience, however due to the necessity of the vendor, this must be scheduled during normal business hours. Please plan accordingly. If you have questions about this upgrade please contact the Technology Support Center at (570) 941-4357 or techsupport@scranton.edu.

New features will include:

  • Thumbnail view – shows a small image preview of the file
  • Quick view – launches a new screen with a larger view of the file and includes metadata
  • Mobile web view – allows you to manage, view, upload, share, and search documents within the Xythos repository
  • Bookmarks – moved to a link in the main menu; allows you to create a bookmark folder and add bookmarks to it
  • Folder tagging – now you can tag folders as well as files
  • Advanced upload for classified files – upload files and folders and have classification applied at the time of the upload
  • Workflow options – set automatic workflow tasks forwarding to other users while they are out-of-office
  • And more …..

The Technology Support Center
University of Scranton
(570) 941-4357
techsupport@scranton.edu





IT Matters Fall 2013

3 10 2013

The Fall 2013 issue of IT Matters is out. Highlights for faculty members:

  • Plans for the transition from Angel to Desire2Learn (p. 1, 11)
  • Wireless in outdoor spaces (p. 2)
  • CIO Jerry DeSanto on budget concerns and the BYOD – Bring Your Own Device – strategy (p. 3)
  • Thin client computers in computer labs (p. 4)
  • Windows XP end-of-life (p. 4)
  • R Number logins for desktop computers (p. 4)
  • Office 365 (p. 5)
  • IR Project Pipeline (p. 8)
  • Panopto lecture capture pilot (p. 12)
  • Classroom upgrades (p. 12)




TAG Meeting Notes 2013-10-02

3 10 2013

TAG Meeting October 2, 2013 2:00pm-2:50pm

Attendees:

Jeremy Brees, Tim Cannon, Kim Daniloski, Dave Dzurec, Tara Fay, Jim Franceschelli, Eugeniu Grigorescu, Andrew LaZella, Sandy Pesavento, Kristen Yarmey

Mary Goldschmidt, newly appointed Faculty Development Specialist in CTLE, sat in on our meeting to introduce herself to TAG members and gain familiarity with TAG-related projects.

1. Brief Reports

Desire2Learn (Eugeniu)

Staff members in CTLE and ITDA continue to develop an implementation plan for our switch from Angel to Desire2Learn. More details are forthcoming, but here’s what we know so far:

  • Desire2Learn will be in place in January and available for Spring 2014 teaching
  • By default, 2 years’ worth of past courses will be converted from Angel to Desire2Learn (academic years 2011-2012, 2012-2013). Faculty will be able to request that older courses be converted (e.g., if you’ve used Angel to teach a course that only runs every three years).
  • Desire2Learn support staff will do training for on campus trainers and administrators.
  • In mid-November, there will be 2 introduction sessions for faculty.
  • CTLE will be working with a few faculty members to pilot courses. (Eugeniu will let us know who.)
  • Angel will be “turned off” in May 2014 (that is, it won’t be available for teaching), but it will still be available for content retrieval until September 2014.

Let TAG know if you have questions or requests related to the LMS transition and we’ll pass them along to CTLE and ITDA.

Identity Finder (Kristen)

At our September 2013 meeting, TAG members volunteered to serve as pilot participants for faculty implementation of automated Identity Finder scans (prior to full rollout). Automated scans were to begin at noon on Friday, September 19. TAG members reported no indication that scans had taken place, but Jim explained that users are not necessarily notified by the Identity Finder application when a scan is running and that users cannot see their own scan results. Kristen will contact Adam Edwards in Information Security for clarification on this point.

Kristen continues to work with Adam on preventing Identity Finder scans of confidential human subject research data or client files. Adam met with Joe Dreisbach and University Counsel Rob Farrell for additional discussions about managing sensitive research data. Adam reported that Joe would meet with the IRB.

Automated scans do not apply to faculty members using Mac or Linux machines.

Active Directory – R Number Log in (Jim)

On September 25, Kristen and Dave met with Jim, Jerry DeSanto (VP of Planning and CIO), Robyn Dickinson (AVP of Planning and Information Management), and Lorraine Mancuso (Director of Project Management) to discuss IR’s current and planned projects for this academic year. There were three major projects of particular interest to or impact on faculty: implementation of Active Directory log-in for faculty desktops, phasing out of Windows XP, and a new lecture capture pilot.

Jim reviewed IR’s plan for converting faculty desktop PCs to Active Directory login – which on the user side essentially means that we will log into our desktops using our R numbers, as we do for lab or classroom computers. The conversion just began and will roll out over campus through the rest of Fall 2013, scheduled by department. Users will get email notifications one week prior to their scheduled conversion, as well as an email reminder the day before conversion that will include instructions. Triage teams of IR staff members will be available to assist users.

This change will only apply to Windows PCs (XP and Windows 7). The change does not apply to Macs, laptops, or tablets. Connections to networked printers, copiers, etc will be maintained.

Faculty members in Psychology were scheduled for the first rollout (with IR staff, since they are all in AMH) on September 30, but an unexpected issue delayed the conversion. Tim reported that this was confusing for users who tried to log in with their R numbers as they had been instructed to do and were not able to access their machines.

Windows XP End of Life (Jim)

Microsoft is discontinuing support for Windows XP in April 2014. There are about 1,000 XP machines on campus at this time – about 400 of them in Academic Affairs (including faculty but also adjuncts, academic staff, etc). IR plans to update all remaining XP machines to Windows 7, though not all of them will be completed by April 2014. For faculty desktops with XP, the conversion will involve downtime. Jim said that conversions are being scheduled with the academic calendar in mind, and once the schedule is released, faculty will be able to request alternative dates for conversion if the assigned date conflicts with teaching or research. Training on Windows 7 is available from Jack Williams.

Lecture Capture (Jim)

Last year, MediaSite lecture capture systems were installed in two rooms in LSC. TAG members Jeremy Sepinsky and Tara Fay were among the faculty who piloted the technology. This year, there was increased demand for lecture capture in LSC, but it was not feasible for IR to install MediaSite in additional classrooms, since each MediaSite installation requires its own, local server.

This year, faculty in Nursing and Counseling are piloting a different, cloud-based tool for lecture capture – Panopto. Feedback so far is positive, and installation is much easier and faster. At the end of the semester, IR will seek feedback from the pilot faculty to decide how to extend lecture capture services on campus.  TAG member Sandy Pesavento will keep tabs on faculty feedback. Kristen suggested that CTLE arrange a Faculty-to-Faculty workshop or demonstration for Panopto.

Angel Support (Dave)

The Faculty Senate executive committee reported concerns from at least one faculty member about the availability of support for Angel during off hours (nights and weekends). Jim said that faculty can contact the Technology Support Center over the weekend (9am-5pm Saturday, 12pm-10pm Sunday) for support. On Saturdays, students work the TSC but can escalate a major issue to staff. On Sundays, a staff member is present.

3. Items for Discussion

Budget Priorities – Software and Labs

IR administrators are preparing contingency plans should budget cuts be required for the future. Two areas that may be at risk for cuts are specialized software licenses and computer labs. In order to minimize the impact on teaching and research, IR needs information from faculty about what is most important to us. Dave and Kristen would like TAG to gather faculty feedback in October and November that can be submitted to IR in time for discussions in December. Several points from our discussion:

  • There was general agreement that a survey would be more effective than a faculty forum. We also agreed that we would need to work through department chairs, Faculty Senate, etc to encourage responses. We could especially focus efforts on departments that we know rely heavily on specialized software and labs.
  • Jim will provide a list of specialized software and computer labs currently available. For software, Sandy asked if the list could include prices to give faculty a better understanding of which licenses are most costly. Kristen suggested that we could break the list into pricing ranges or levels if actual costs cannot be shared. Dave suggested that a financial incentive could be explored — for example, the Library’s acquisitions budget is allocated to departments, which then can use that funding for databases, journals, and books.
  • We need to understand how specialized software is used — e.g., whether a faculty member needs one license for his/her research, a handful of licenses for his/her lab, or lots of licenses since the software is a required part of a course.
  • We would also like to understand if faculty would consider alternative software options. For example, Tim suggested that we push faculty and students towards R rather than using SPSS, which is extremely expensive.
  • The Library’s Learning Commons initiative will include providing specialized software at dedicated machines (possibly reservable), so the Library may be able to cushion some of the impact of cuts. Kristen and Jim will work with Learning Commons Coordinator Sheli McHugh to coordinate and share feedback from the faculty survey, such that the Library can anticipate new faculty and student needs.

Kristen will email all TAG members to ask for volunteers (at least one from each college – either a TAG member or another interested faculty member) to assist with developing and disseminating a survey (ideally by the end of the month). Please contact her with suggestions or concerns.

Adjournment

The meeting adjourned at 3:00pm. TAG will reconvene on Wednesday, November 6 at 2:00pm in WML305 (Library instruction classroom).





TAG Meeting Notes – 2013-09-04

5 09 2013

TAG Meeting September 4, 2013 2:00pm-2:50pm

Attendees:

Jeremy Brees, Tim Cannon, Paul Cutrufello, Kim Daniloski, Dave Dzurec, Tara Fay, Jim Franceschelli, Eugeniu Grigorescu, Andrew LaZella, Sandy Pesavento, Kristen Yarmey

1. Introductions

We introduced two new TAG members for this year: Dr. Andrew LaZella (Philosophy, CAS) and Jeremy Brees (Management and Marketing, KSOM). We’re still hoping to recruit an additional faculty representative from PCPS – please let us know if you have any suggestions!

2. Brief Reports

LMS Group (Tara)

The Learning Management System Working Group recommended at the end of Spring 2013 that we switch from Angel to Desire2Learn (see full report for details). TAG members Tara Fay (Biology), Sandy Pesavento (Education), and Teresa Conte (Nursing) all served on the LMS Group, along with fellow faculty members Maureen Carroll (Math) and Julie Nastasi (OT).

The University has since signed on with Desire2Learn. As VP for Planning and CIO Jerry DeSanto announced in July, Desire2Learn will be available for use in Spring 2014, and Angel will be available until June 1, 2014 (so D2L and Angel will run in parallel in Spring 2014).

Staff members in CTLE and ITDA have been working on an implementation plan. We’ve been asked not to share details yet, since the plan hasn’t been finalized, but the LMS Group will be presenting their plans to the Faculty Senate and Deans Conference in the very near future. We’ll post a conversion schedule here when there’s more information available.

Eugeniu noted that CTLE plans to do some pilot course conversions with several faculty members early on in the process – particularly faculty members whose Angel courses have a lot of specialized content.  (Tara has already volunteered to be one of the pilot participants.) There will be trainings and demonstrations available for faculty.  Let TAG know if you have questions or requests related to the LMS transition and we’ll pass them along to CTLE and ITDA.

Website Proposal Group (Dave)

Dave, Jeremy S., Kristen, and Katie met with Hal Baillie, Jerry DeSanto, Gerry Zaboski, and Vince Carilli in May to discuss the Website Maintenance Proposal that members of TAG drafted last year as a solution for the complex issue of maintaining and updating departmental websites. All parties generally agreed that maintaining departmental websites is a serious issue affecting recruitment of students and faculty, but unfortunately a new position (full time or part time) is not an option. TAG will table this issue unless we come up with other options to explore.

On a related note, during the switch to the new responsive design for the University website this summer, some departments were prepared for the conversion and had sized images uploaded in time, but others did not.

Acceptable Use Policy (Dave)

The Acceptable Use Policy drafts are moving forward and will go to the University Governance Council and the Faculty and Staff Senates this semester.

Identity Finder (Kristen)

At our April 2013 meeting, IT Services Director Jim Franceschelli and Information Security Director Adam Edwards brought a proposal for Identity Finder Automated Scans to TAG for faculty feedback. TAG shared two main concerns from faculty:

1) Decreased performance of computers during Identity Finder Scans — Adam had explained that the automated scans would be implemented with IT staff members first, so that he’d be able to smooth out the process before implementing with faculty. Jim noted that the staff rollout had gone smoothly and IT Services had not received any complaints about decreased performance. The *first* Identity Finder scan tends to take the longest, but subsequent scans are quick.

2) IRB data – concerns that Identity Finder scans of machines storing human research subject data or client files would breach subject confidentiality. We were working over the summer on preparing recommendations for faculty members who store IRB data on how to encrypt and password protect their data folders, such that the data would be protected from Identity Finder scans but (perhaps more importantly) also from external malicious attacks. Kristen will check in with Adam to find out the status of the recommendations.

All TAG members in attendance volunteered to serve as pilot participants for faculty implementation of Identity Finder prior to full rollout.

Jim recommended that faculty members run their own Identity Finders scans ASAP due to the increase in malicious attacks on campus computers — IT Services can clean and return faculty desktops much more quickly if a recent Identity Finder scan has confirmed the absence of confidential or sensitive data.

Information Resources Advisory Council (Kristen)

IRAC will meet twice this academic year, in October and March. TAG normally sends two faculty representatives to IRAC meetings. Paul Cutrufello volunteered to continue serving on IRAC this year. Andrew LaZella volunteered to serve as the second representative depending on the schedule for IRAC meetings. Kristen will contact Robyn Dickinson for IRAC meeting dates.

3. Items for Discussion

University Website Changes (Kristen)

During the summer, there were several major changes to the University’s web presence. Kristen opened the floor for feedback or comments on these transitions:

  • Academic server (academic.scranton.edu) decommissioning — Kristen worked with Adam Edwards in Information Security to reach out to faculty members who still had content on academic. CTLE offered support for faculty who needed help moving their content, generally recommending that faculty members use existing templates in the University’s content management system (CMS). While the transition seemed to go smoothly, there is still a need for a place or host for faculty and student web development. At least one faculty member had needs that could not be fulfilled in the CMS.
  • Responsive redesign of www.scranton.edu — There are several reports of templates not quite making a smooth transition – e.g., Faculty/Staff pages like the History Department’s, dropdown links on the Provost’s website, etc.
  • m.scranton.edu takedown — The Library had issues with this, but TAG members hadn’t heard any other concerns. [Update 2014-02-12: Lori Nidoh in PR clarified that m.scranton.edu had not been taken down. Instead, automatic redirects had been implemented.]
  • my.scranton.edu (Luminis) upgrade — TAG members reported several ways in which the new interface unintuitive. Student schedules are difficult (for students) to find, as are the Faculty/Staff directory, class rosters, and course evaluations. However, TAG members agreed that by now most people have figured out where links are, so we don’t want to request changes to the Faculty Tab at this point.

WordPress (Kristen)

The University set up a local WordPress network in late 2011. It now hosts admissions blogs, the Library blog, and the History Department blog. IR staff members had indicated that they were working on developing guidelines for how the WordPress network could be used and creating a process through which sites on the network could be requested.

In the meantime, several faculty members have requested WordPress sites for other uses – internal collaboration, classroom use, etc.  To date, while internal collaboration requests have been accommodated, IR has denied requests for classroom use. Jim explained that IR is working on determining what level of support they can provide. For example, while supporting one faculty member’s WordPress site would not be time intensive, supporting 30-40 classroom sites would be an issue — whose job does this become? There are also other issues IR wants to consider before providing class-based WordPress support – e.g., archiving student work, providing access and security, etc.  IR’s preference would be to provide support for classroom blogs via Desire2Learn once we convert over from Angel. Kristen asked Eugeniu if one of the D2L faculty pilots could include a blogging feature so that faculty members can see what blogging features are or aren’t available in D2L.

IR staff members are meeting to discuss the WordPress service in a few weeks. Kristen asked if faculty members can participate in this conversation, and Jim said that he will let TAG know when faculty input is needed. TAG will expect to see drafted language on service levels for WordPress at our November meeting, in the hopes that the service may be available for use in Spring 2014.

TAG Senate Status (Dave)

Dave (as TAG’s Faculty Senate liaison) reported that Senate president Rebecca Mikesell would like to propose that TAG become a full Senate Committee, (possibly called the Technology Advisory Committee). The membership criteria would be the same as we discussed last year for TAG as a subcommittee of the Academic Support committee — that is, flexible membership aiming for representation from CAS, PCPS, KSOM, and the Library, with at least one faculty Senator, who will serve as TAG’s liaison to the Senate. Dave noted that if TAG is a full Senate committee, TAG’s Senate liaison will serve on the Senate Executive committee.

TAG members had no objections to the proposal, which will likely be brought up for a vote at the September 13 Senate meeting.

4. New Business

Jim gave us some quick updates on changes that will affect or interest faculty:

  • Desktop computer logins — by the end of 2013, logins for desktop computers will change to the user’s R number and my.scranton password – so users will not have to remember a separate desktop password. This is part of the continued implementation of Active Directory authentication.
  • Google Chrome browser — IR will begin providing Google Chrome to University computers via KBOX. There are still some details to be worked out on this – Jim will let us know when it will happen and what will happen for users who already have Chrome installed.
  • Office 365 — We converted to Office 365 from Live@Edu over the summer. We’ve already benefited from increased email storage space and access to “lite” cloud versions of Office software. We will see a few new features later this fall, including Lync instant messaging and SharePoint collaboration software.

Kristen and Dave will meet with Jerry DeSanto, Robyn Dickinson, Lorraine Mancuso, and Jim on September 25 for a full “road map” discussion of what’s coming this year from IR for faculty.

The meeting adjourned at 2:50pm – TAG will reconvene on Wednesday, October 2 at 2:00pm in LSC591 (CTLE Conference Room).





Updates from IT Forum and IT Matters

1 03 2013

Just a few updates from recent Planning and Information Resources events and publications – PIR staff, let me know if I missed anything!

February 2013 IT Forum: PIR Tactical Plan

At the February 14th IT Forum, CIO Jerry DeSanto and AVP Robyn Dickinson gave a presentation (slides) on “Information Resources in Transition… Adding Value… Making a Difference” in which they discussed PIR’s progress on their 2010-2013 tactical plan and the thinking behind the 2013-2016 tactical plan. Robyn introduced the four parts of PIR’s vision: 1) Professional expertise, 2) Seamless technology environment, 3) Promote sound business practices, and 4) Enhance the learning experience. Points of particular interest for faculty members:

  • PIR will support innovation in teaching & learning by expanding lecture capture use and capabilities, exploring learning management tools, refining long-term plans for classroom technologies, and working with colleges (via deans and TAG) to identify and meet faculty and student needs.
  • PIR will be looking at big data and analytics in higher education – e.g., using analytics to attract students but also to measure learning.
  • IT will be addressing BYOD (bring your own device) trends as students and faculty access University services using a large variety of consumer devices/products.
  • PIR will be working on improving business practices and project management, not only in PIR itself but across the university. On the faculty side, we’ll see more information in the IT Service Catalog about what services are available (and how quickly).

IT Matters: Spring 2013

The Spring 2013 issue of IT Matters is out. Highlights for faculty members:

  • OIT staff completed upgrades to Brennan 228, 312, 314, 500, 502, and 509 over intersession (yay!). St. Thomas 207, 212, and 311 also got upgrades (yay!).
  • Google Chrome will be installed on University computers through KBOX (Tim has been waiting a long time for this!). There will be an IT Forum on Google Chrome on March 14th.
  • Remote Desktop Assistance is now here – using Viewfinity, Technology Support Center staff can share your desktop (with your permission) in order to help you resolve issues over the phone.
  • The Mobile Device Support Center has been updated with more documentation for Windows mobile devices.
  • IT Services and the Library set up some self-serve book scanners so that students can scan pages from articles or books to a USB drive or Google Docs or email.
  • Connie Wisdo has some notes on Footprints that show how you can log your own tickets (p. 1, 12).
  • Phil Erb wrote up an explanation of Active Directory and what it means for users (see p.6).

 





IT Update: What it Means for Faculty

8 02 2011

All faculty and staff got an email from CIO Jerry DeSanto this morning, and  I thought it might be helpful to try to pull out and discuss what’s specifically relevant to faculty.  Here’s my take, though IR staff and administration are welcome to comment or clarify.

Jerry mentioned that IR has three priority projects:

1. “Converting the platform on which our enterprise resource planning system (Banner) runs on from VMS to Linux.” This change doesn’t have much of a direct impact on faculty, other than that it’s a major upgrade to the University’s infrastructure.

2. “Implementing phase one of an Identity Access and Management (IAM) system.” The main impact of this change on faculty will be that we’ll soon be asked to use our R numbers as our user IDs.  We’ve discussed this previously on the TAG site, but as a quick reminder, the main reason IR gave us as to why this change is coming is so that each user will have a unique, immutable ID. And this needs to happen before we can move to Microsoft Live @ Edu.

3. “Establishing Active Directory domains for devices and individuals.” Active Directory is a Microsoft service that will sync your Windows account –  you’ll be able to access synced files from any computer on campus.

Jerry points out in the last paragraph of his email that a main impact these three projects will have on faculty is that they’re taking up quite a bit of time and energy on IR’s side – which means that we might need to be patient when we have special requests that require IR staff time.

Reactions, thoughts, comments?





More IT Forum updates

19 10 2010

I’ll post the slides from today’s IT Forum when they’re available, but in the meantime here’s what I thought was the most important news from Jim Franceschelli’s talk on “Desktops of the Future”:

  • Windows 7 will be rolling out around November, since Windows XP Extended Support is ending.  IR computers will get the rollout first (probably this month).
  • IR will be setting up standard user accounts on University-owned computers.  These user accounts will limit what applications users can install, in order to make the campus more secure.  MOST applications will be blocked, but some whitelisted applications (e.g., iTunes) will be allowed.  This has me a little concerned – it seems like an area where we’ll need a lot of communication between IR and faculty to make sure that faculty can download and install the applications they need on their desktops.
  • IR will also soon be rolling out Active Directory, a tool that will sync your Windows account – so that you’ll be able to access to mapped drives, etc from any computer on campus.
  • IR is encouraging everyone to delete any personally identifiable information (PII) from their computers.  A tool called Identity Finder will be rolled out soon that will try to locate what it thinks is PII on your desktop and then give you the option to delete or encrypt it.
  • Remote desktop assistance will be available soon – this will allow IR staff members to remotely connect to your system, making repairs faster and making the TSC more efficient.
  • The University is heading towards a virtual desktop environment (where all data is stored on Royal Drive and access to your “desktop” is via a thin client on a terminal).  IR already has the thin client and will be testing it later this month.  The current plan is to set up a prototype lab in January to be tested by users in Spring 2011.