CNAC upgrade

7 02 2011

Just a reminder that this Wednesday, you’ll have to log in again to CNAC in order to access the University network.

What’s CNAC? Click here for more than you ever wanted to know – Jeremy’s explanation.

Here’s the upgrade announcement from IR, emailed out to all faculty today:

On Wednesday, February 9th the re-authentication will also upgrade your CNAC client.  On Wednesday, all end-users will be prompted with the following:

“NAC Agent 4.8.032 is available.  Do you want to install this update now?”

Click OK and after a few minutes the new Cisco NAC Agent will install.

Once the install is complete, you should enter your University user name and password into the CNAC agent to gain network access.

This process will allow us to continually assess the validity and health of our computing environment.  A CNAC re-authentication process will routinely occur on the second Wednesday of each month.

Thank you for your patience and understanding as we implement these changes.  If you have any questions or concerns, please contact the Technology Support Center at 570-941-HELP or at techsupport@scranton.edu


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IT Forum on Microsoft Live @ Edu

27 01 2011

IT Services is holding an IT Forum on the Microsoft Live @ Edu email transition coming up this summer. Here’s the announcement from the my.scranton portal:

Is your email in need of organization?

Do you need help with archiving old emails?

Learn some new tips and tricks for handling your email !

Come to the IT Forum on February 17th from 11:30 am to 1:00pm in BRN 509 and learn how to best organize your email, how to archive old emails to access later and some new tips and tricks for handling and your email.

Lunch will be served and there will be prizes!! All members of our community are encouraged to attend. Registration is required by February 15th, by emailing ITServices@scranton.edu.

 


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Meeting Notes 1/24/2011

25 01 2011

Sorry for the outburst of posts today! But just wanted to share some news from our TAG meeting yesterday.

The meeting centered around our frighteningly long to-do list and how to tackle all of TAG’s various projects.  One of our main discussion points was how to get more faculty actively involved in TAG – so if anyone has any suggestions, please let us know! We’re hoping that our departmental meeting visits in early Spring 2011 will help us recruit more willing victims volunteers.  If not, we may have to cut back on our project list.

Here’s a snapshot of some of the projects we’re working on, somewhat in order of priority:

  1. Transition to Microsoft Live @ Edu email.  This transition will have two main impacts on faculty.  Firstly, faculty who currently use Thunderbird will need to adjust to a new interface (Outlook desktop client or web client).  Secondly, IR is still exploring ways to migrate faculty email both from the current RoyalMail server and especially from faculty local drives to Live @ Edu cloud storage.  TAG is figuring out the best ways for us to be involved in this transition – whether that means training faculty on the new interface, participating in discussions about migration strategies, etc.
  2. Classroom Mediation Survey. TAG is working with IR, Academic Affairs, and the CTLE to put together a survey that will determine what classroom technology is used in what classrooms, so that equipment budgets can be allocated more efficiently.
  3. User ID change. TAG’s role here will basically be to help get the word out to faculty so that no one will be surprised come March/April when they need to log in with their R number.
  4. Knowledge base. TAG hopes to provide here on our website lists of faculty who use certain classroom technologies (see, for example, our list of campus resources on Facebook and other social media) – so that if you’re interested in trying out a new technology tool in your classroom, you’ll know who on campus you can talk to about it.
  5. Faculty websites. TAG is working with PR to establish protocols for requesting and building faculty websites within the new CMS.  We’re on track to have two models to show other faculty, one built using a basic template and one built using an advanced template.
  6. Faculty scholarship database. Word has it that Academic Affairs is reviewing products for tracking and cataloging faculty publications. TAG hopes to provide faculty feedback on the products reviewed before a decision is made.
  7. Keeping the TAG website up to date. We hope that this website becomes (if it isn’t already) a useful resource for faculty.
  8. Evaluating and providing feedback on technology training for faculty.

If you or anyone you know would be interested in and willing to lend a hand on any of these projects, please let us know!

Last but not least, TAG’s next major step is to visit a department meeting in early Spring 2011 for each department on campus. We’re currently working on developing talking points for those visits. Keep an eye out for your TAG liaison at your next faculty meeting!

 


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CNAC Upgrade on the way

25 01 2011

IR posted a note to Royal News about an upgrade to CNAC (emphasis ours):

Cisco Network Access Control (CNAC) will be upgraded to the latest version on Tuesday, Jan. 25, between 10 – 11 p.m. Downtime should be approximately five (5) minutes. The next time you authenticate your computer in CNAC you will be prompted to install a new Cisco NAC Agent. If you have any questions or problems, please contact the Technology Support Center at 941-HELP or techsupport@scranton.edu.

 

What’s CNAC? Click here for more than you ever wanted to know – Jeremy’s explanation.


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Categories : Announcements, Network and Infrastructure, Outages, Security, Upgrades

User IDs will be changing!

25 01 2011

TAG just got news yesterday of a major change to University authentication systems – starting in either March or April this year, our user IDs will be changing to R numbers.

This means that to log in to any University tool (like my.scranton), you’ll be typing in your R number rather than your existing ID, but your email address will remain the same.  So for example, my email address will still be yarmeyk2@scranton.edu, but instead of using yarmeyk2 and my password to log in to my.scranton, I’ll be typing in my 8 digit R number and password to authenticate.

IR explained that the reason this is happening is so that everyone’s user ID is a unique identifier for them that’s no longer tied to a last name, since last names can change over someone’s career at the University.

Many of the other big changes happening on campus, like the transition to Microsoft Live @ Edu email, will take place *after* this transition to new user IDs has occurred.


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Technology Training – Smartphones, Facebook, and EReaders

14 01 2011

If anyone’s interested in technology training, be sure to take a look at the Technology On Your Own Terms series schedule for this spring – brought to you by the Library and the CTLE. Let me know if you have any questions for suggestions for future training topics!

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Each semester, the Weinberg Memorial Library and the Center for Teaching & Learning Excellence (CTLE) offer a faculty and staff advancement series called Technology on Your Own Terms. The series introduces University faculty and staff to emerging technologies in order to encourage innovation in the workplace and in the classroom. We’re continuing the series in Spring 2011 with three new workshops, all of which will be held in the Library.

The Insider’s Guide to Smartphones
Wednesday, February 16 from 12pm-1pm in WML305

In this session, librarian Kristen Yarmey and technology services analyst Diane Jachimowicz will discuss some of the technology behind smartphones like iPhones, Androids, and Blackberries.  We’ll talk about what terms like 3G, 4G, tethering, and jailbreaking mean in plain English, what sensors like accelerometers and compasses mean for average users, how operating systems like iOS and Android differ, and what phone features to look out for in 2011 and beyond.  A light lunch will be provided during the discussion. (Taught by Kristen Yarmey, Weinberg Memorial Library, and Diane Jachimowicz, IT Services)

The Changing Face of Facebook
Wednesday, March 9 from 1pm-2pm in WML305

If you are a Facebook user, you have probably asked yourself at least once, “Why does Facebook make so many changes to its site?” In this session, librarian Donna Mazziotti will present an overview of the latest wave of changes made to the Facebook user interface. She will also offer a rationale for why Facebook is an ever-evolving tool, as well as reasons why users should embrace Facebook’s mission to always improve its product. After this session, attendees will grow from passive to proactive Facebook users, able to educate themselves about changes made to Facebook as the changes occur. A light lunch will be provided during the discussion. (Taught by Donna Mazziotti, Weinberg Memorial Library)

E-Readers: The Hype and the Facts
Wednesday, April 6 from 11am-3pm in the WML 5th floor Heritage Room

Nook, Sony, Kindle, iPad, etc.  There are so many e-readers and tablet computers available that it’s getting harder to know which product to choose to fill a certain need.  Want some answers?  Drop in any time during a four hour showcase of e-readers and tablet computers in the beautiful Heritage Room of the Weinberg Memorial Library. Best Buy will have many products on display and provide knowledgeable staff to answer your questions.  You will learn about the Weinberg Memorial Library e-books available for download as well as how to borrow e-books from the Lackawanna County public libraries.  Light refreshments will be served. (With representatives from Best Buy, the Weinberg Memorial Library, the Albright Memorial Library, and the CTLE)

All faculty and staff members are welcome, but seats are limited, so please register for sessions you plan to attend at www.scranton.edu/ctleregistration (under Technology On Your Own Terms).


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Planned Network Outage Jan 19

11 01 2011

From today’s Royal News:

Planned Network Outage Jan. 19
A brief Internet and Internet2 outage will occur as related to completion of our extensive data center project at Alumni Memorial Hall. Downtime is expected to be less than five minutes. This will occur on Wednesday, Jan. 19, between 10 and 10:30 p.m. The brief outage will impact access to on-campus resources from off campus and off-campus resources from on campus.


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Talking with IR Staff: Feedback on Faculty Communication

4 01 2011

As devoted TAG followers know, we ran a survey last fall to get feedback from faculty members on their communication with IR.  As a counterpart to the survey, Jeremy and I had a chance to sit down with some of the IR front line (Technology Support Center) and second line support staff to get their feedback on their work relationship with faculty.

The attendees of the discussion were promised confidentiality, but they agreed that TAG could share a summary of our discussion with others on campus.  Please take a look and let us know if you have any thoughts on this issue after seeing it from both sides.


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Royal Drive downtime

20 12 2010

A note from IR, posted to my.scranton:

The Royal Drive Servers will be unavailable on Wednesday December 22nd 7:30 – 8:30am. The Royal Drive servers will be moved to the new Cisco UCS Blade environment. This will provide better performance and business continuity for this services.

Thanks to IR for scheduling this downtime during winter break!


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ANGEL Downtime 12/21

17 12 2010

Hopefully you all got this note from Jason Wimmer:

Dear Faculty,

ANGEL will be unavailable on December 21, from 8:30AM – 11:00AM to install Service Pack 8 for Version 7.4.  Thank you for you cooperation

Thanks to Jason and IR for scheduling this upgrade at a time of low usage!  And happy holidays to all from TAG.


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Categories : Angel and Desire2Learn, Announcements, Upgrades

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