User IDs will be changing!

25 01 2011

TAG just got news yesterday of a major change to University authentication systems – starting in either March or April this year, our user IDs will be changing to R numbers.

This means that to log in to any University tool (like my.scranton), you’ll be typing in your R number rather than your existing ID, but your email address will remain the same.  So for example, my email address will still be yarmeyk2@scranton.edu, but instead of using yarmeyk2 and my password to log in to my.scranton, I’ll be typing in my 8 digit R number and password to authenticate.

IR explained that the reason this is happening is so that everyone’s user ID is a unique identifier for them that’s no longer tied to a last name, since last names can change over someone’s career at the University.

Many of the other big changes happening on campus, like the transition to Microsoft Live @ Edu email, will take place *after* this transition to new user IDs has occurred.





Royal Drive downtime

20 12 2010

A note from IR, posted to my.scranton:

The Royal Drive Servers will be unavailable on Wednesday December 22nd 7:30 – 8:30am. The Royal Drive servers will be moved to the new Cisco UCS Blade environment. This will provide better performance and business continuity for this services.

Thanks to IR for scheduling this downtime during winter break!





ANGEL Downtime 12/21

17 12 2010

Hopefully you all got this note from Jason Wimmer:

Dear Faculty,

ANGEL will be unavailable on December 21, from 8:30AM – 11:00AM to install Service Pack 8 for Version 7.4.  Thank you for you cooperation

Thanks to Jason and IR for scheduling this upgrade at a time of low usage!  And happy holidays to all from TAG.





Campus email will switch to Microsoft Live@Edu

4 11 2010

Here on the TAG site we’ve already talked about how campus email is heading for the cloud.  Now, finally, thanks to IR, we have the news you’ve all been waiting to hear: the email system we’ll be switching to is (drumroll please)…

Microsoft Live@Edu.

There are a lot of details still to be worked out, but here’s what we know so far.

When is this happening?

  • The target date for campus implementation is June 2011.

What’s changing?

  • ALL campus email (faculty, staff, students) will move to the Microsoft Live@Edu platform.  Your email will be stored in the cloud rather than on a campus server (or your local machine).
  • We’ll have more storage space for email- everyone gets 10GB instead of 200MB. Wahoo!
  • Thunderbird will be gone.  We’ll be encouraged just to access email via a web browser, not via a desktop client.
  • You’ll keep the same @scranton.edu email address.  People emailing you won’t notice anything different.
  • Your old email can be migrated into Live@Edu, so you don’t have to worry about losing anything.  Details on migration procedures are still forthcoming.
  • Oracle CorpTime will be gone (not that many faculty members use it anyway!). Campus calendaring will be integrated with our email.
  • We’ll all get 25GB of space on SkyDrive, a cloud storage tool that you can use to access your files from anywhere.  But this isn’t replacing RoyalDrive – you’ll still be encouraged to back up your files to RoyalDrive, at least for the time being.
  • We’ll get easy access to Microsoft Office web apps – so you can do basic editing on Microsoft Word, Excel, and PowerPoint files even if you don’t have Microsoft Office installed on your home machine.
  • Mac users will be able to use Live@Edu just like PC users.

Why is the University doing this?

  • Our old email system was… well… old.
  • Cloud storage for email is MUCH less expensive than our current, on-campus system – about 50% less expensive.
  • Cloud storage is much more robust (and more secure) than storing email on your local hard drive.
  • Microsoft Live@Edu gives us some extra features that our current email system doesn’t provide –  collaboration and productivity tools, calendar integration, etc.

Why not Google?

Google was definitely considered as an option, but after much debate, Microsoft Live@Edu was selected as the best enterprise tool that would accommodate the needs of most University users.  IR shared with us a few reasons why:

  • Live@Edu integrates well with the campus’s existing systems – we already use a lot of Microsoft tools.
  • Google is an advertising-based system, and there were some concerns about ads – both that users would have to see them all the time, and that user email content would be searched and indexed so that ads could be better targeted.
  • IR wasn’t comfortable with Google’s track record on privacy issues.
  • Google doesn’t tell users *where* their data is being stored.  For the University, it’s important that data be stored *within* the United States – especially data containing personally identifiable information.

But I like Google!

  • Google fans can still forward their email to Gmail.  That said, we have to be a bit careful about this – the University has to comply with increasingly strict federal laws, like FERPA, that protect personally identifiable information.  IR is working with the General Counsel’s office to get a better feel for exactly what information makes up a student’s “educational record.”  We’ll post more about this as we get more information.

How can I find out more? How is this transition going to happen?

  • Transition plans are still being made. Jim Franceschelli is heading the project management team and has promised to keep us up to date – and we’ll post information as we get it.
  • Right now, the best way to find out more is to attend the IR Forum on Thursday, November 18, from 11:30am-1pm, at which IT Services will introduce Live@Edu to the campus community.  You’ll need to register with ITServices@scranton.eduUPDATE: If you missed it, see the slides from the Forum (ppsx).

How is TAG going to be involved?

We’ll be discussing this question at our next meeting! We have a few ideas so far, though:

  • We’ll coordinate with IR to help them get faculty prepared for this transition.
  • Jeremy and I have asked for access to some test accounts early in 2011 so that TAG members can get a feel for what barriers or significant changes faculty will be facing.
  • Jeremy and I are thinking of doing some early training for tech-savvy faculty – maybe in April or May 2011. Let us know if you’d be interested in this – you’d likely get to switch over your account early!

Questions or concerns?

  • TAG members will be compiling a list of faculty questions and concerns that we’ll do our best to answer and/or act on as the implementation plan proceeds. LET US KNOW what you’re thinking – either by commenting here or posting to the TAG Discussion List – and we’ll get back to you ASAP.




CNAC Update

3 11 2010

IT services sent out another CNAC update today.  What’s CNAC, you ask? Take a look at Jeremy’s monster explanation from back in September.

Bottom line of this latest update is that anyone using a University-owned desktop computer will have to log in to CNAC again next Wednesday (11/10) and then monthly after that to use the University network.

Here’s the full text:

In a continuing effort to enhance our services and increase our information security posture, Information Resources will be implementing changes to the Cisco Network Access Control (CNAC) system. The CNAC system, which was recently deployed campus-wide to Staff and Faculty machines, helps us validate that only authorized users are able to access network resources (Banner, Internet, etc). Additionally, CNAC will help us monitor the “health” (up-to-date patches, operating systems, etc) of the desktops that are connecting to our network.

During the deployment of CNAC, end-users were prompted by the CNAC agent to enter their University username and password once, thereafter allowing them to gain access to network resources. All end-users will be required to re-authenticate to the network via the CNAC client on a monthly basis. This will initially occur on Wednesday, November 10th. End-users should expect to enter their University username and password into the CNAC agent before gaining access to network resources. This process will allow us to continually assess the validity and health of our computing environment.  The CNAC re-authentication process will routinely occur on the second Wednesday of each month beginning in January 2011.

Additional information can be found in the announcements section of the my.scranton portal.  We thank you for your patience and understanding as we implement these changes.   If you have any questions or concerns, please contact the Technology Support Center at 570-941-HELP or at techsupport@scranton.edu

 

————

Note: Updated for clarification at 3pm 11/3/10.





More IT Forum updates

19 10 2010

I’ll post the slides from today’s IT Forum when they’re available, but in the meantime here’s what I thought was the most important news from Jim Franceschelli’s talk on “Desktops of the Future”:

  • Windows 7 will be rolling out around November, since Windows XP Extended Support is ending.  IR computers will get the rollout first (probably this month).
  • IR will be setting up standard user accounts on University-owned computers.  These user accounts will limit what applications users can install, in order to make the campus more secure.  MOST applications will be blocked, but some whitelisted applications (e.g., iTunes) will be allowed.  This has me a little concerned – it seems like an area where we’ll need a lot of communication between IR and faculty to make sure that faculty can download and install the applications they need on their desktops.
  • IR will also soon be rolling out Active Directory, a tool that will sync your Windows account – so that you’ll be able to access to mapped drives, etc from any computer on campus.
  • IR is encouraging everyone to delete any personally identifiable information (PII) from their computers.  A tool called Identity Finder will be rolled out soon that will try to locate what it thinks is PII on your desktop and then give you the option to delete or encrypt it.
  • Remote desktop assistance will be available soon – this will allow IR staff members to remotely connect to your system, making repairs faster and making the TSC more efficient.
  • The University is heading towards a virtual desktop environment (where all data is stored on Royal Drive and access to your “desktop” is via a thin client on a terminal).  IR already has the thin client and will be testing it later this month.  The current plan is to set up a prototype lab in January to be tested by users in Spring 2011.




CNAC Deployment Feedback?

8 10 2010

The Library was the last building on the CNAC Deployment schedule – and we’re hitting a few rough spots today after this morning’s rollout.  How did the deployment go for everyone else? Any issues that the TSC hasn’t been able to resolve?





IT Matters Fall 2010 Issue

16 09 2010

The new issue of IR’s IT Matters newsletter is available in PDF format.

Many of the articles deal with issues we’ve already been discussing here on the TAG site, but there are a few important items relevant to faculty.  Some quick highlights (take a look at the newsletter for more details) —

General:

  • Big news for Mac users — the U is now an Authorized Apple Service Center!  Glen Pace is our first Apple Certified Macintosh Technician.  The Laptop Support Center can now service University-owned faculty and staff Macs.
  • During the summer, over 58 faculty/staff computers were quarantined due to infections.  Make sure you’re browsing safely and that you’re backing up your files!
  • New antivirus software is on the way – Microsoft Forefront Client Security has been chosen as the replacement for McAfee.
  • Windows 7 deployment is in the works.
  • There’s a reminder about the new network authentication (aka CNAC deployment) that will be taking place.  See Jeremy’s post on this for all the details.
  • Files stored on Royal Drive are now encrypted so they’re more secure – but this is a back end change. As a user you won’t notice anything different.
  • We’ll soon be upgrading Royal Drive to a new Xythos server (before the end of fall semester).
  • You can use a tool called KeePass in Royal Drive to securely store a list of usernames and passwords.  Find a PDF of instructions here.
  • The Project Tracking system will slowly be streamlined with the use of Numara’s Change Management software.
  • IR is encouraging the campus to use Firefox instead of IE, except for accessing University systems.

Classroom Mediation:

  • OIT is slowly updating classroom technology.  Hyland 305, Leahy 1011, McGurrin 302, St. Thomas 209, and St. Thomas 563A were done over the summer.  You’ll notice a new control panel (that you can use to freeze images and mute sound).  You might also notice that any video you’re displaying from your laptop, smartphone, or iPad will be automatically formatted to accommodate the projector’s resolution.

Computer Labs:

  • OpenOffice is now on lab computers (along with Microsoft Office 2007).
  • Lab machines are now equipped with Deep Freeze, a program that restores the machine to a “fresh state” each time it’s rebooted.  Several labs got new equipment over the summer.
  • In addition to the standard software found in all computer labs, KSOM lab computers have the following software:  Eviews 7, Maple 14, MATLAB R2010, MS Office Pro, Minitab, MPL, MyITLab, Crystal Ball, Oracle SQL Plus, Peachtree Complete Accounting 2010, ProSeries 2009, Research Insight, SAP, PASW 18.0, Visual Studio, XLMiner, EconoMagic, Weka2, WireShark, and FrontPage.




Thunderbird – IR says no to 3.0 upgrade

15 09 2010

This has been posted in Thunderbird for a while, but we didn’t ever post it here to the TAG site.  IR put up a clarification about Thunderbird’s upgrade prompt:

Upgrade to Thunderbird 3.x? Never!

IT Services began deploying 3rd party patches on August 10, 2010. Initial updates included Adobe Reader, Flash, Shockwave and Java. The current prompt received by many to upgrade from Thunderbird 2.x to Thunderbird 3.x is not being pushed by ITS and is not a required update.

ITS is currently supporting Thunderbird 2.x and is recommending that individuals NOT install Thunderbird 3.x. If you receive the prompt to upgrade, click Never.





IE 8 Deployment

2 09 2010

It’s a big day for IR announcements. This just came out over Bboard:

All staff and faculty using Windows XP are encouraged to visit the IT Services Installation channel in the Employee tab of the my.scranton portal to install Internet Explorer 8 (IE8). The IE8 installation package will update existing installations of Internet Explorer 6 and 7 to Internet Explorer 8 and will install the KACE KBOX agent. In an effort to better secure University desktops from malware infections, it is critical to install and maintain the KACE KBOX agent on all University owned computers. IT Services will continue to deploy third party patches to all office systems using the KACE KBOX systems management appliance.

Please be advised that because the KACE KBOX agent is included in the IE8 installation package, this package is intended for installation on University owned PCs only.

Before you begin the installation, please save your work and close all other programs.

Questions and concerns about the Internet Explorer 8 installation should be directed to the Technology Support Center at x4357.

Note: To complete the installation of IE8, you’ll have to restart your computer. Make sure you have everything saved!