Office 2010 Installation

5 01 2012

Just a heads up from IR about Office 2010, which is rolling out to all faculty and staff computers this week.  Mine did take quite a while.

In preparation for the Live@edu email conversion, Microsoft Office 2010 (which includes Microsoft Outlook 2010) is being pushed via KBOX to all faculty and staff PCs in January.   Microsoft Office 2010 will replace Microsoft Office 2007. Please note that due to the size of the upgrade it may take upwards of 1 hour to complete. Users can delay the installation by clicking defer; however, the installation must be completed prior to the email migrations. Users should restart their computers after the installation has been completed.

Questions can be directed to the Technology Support Center at (570) 941-4357 or techsupport@scranton.edu.





IT Matters Fall 2010 Issue

16 09 2010

The new issue of IR’s IT Matters newsletter is available in PDF format.

Many of the articles deal with issues we’ve already been discussing here on the TAG site, but there are a few important items relevant to faculty.  Some quick highlights (take a look at the newsletter for more details) —

General:

  • Big news for Mac users — the U is now an Authorized Apple Service Center!  Glen Pace is our first Apple Certified Macintosh Technician.  The Laptop Support Center can now service University-owned faculty and staff Macs.
  • During the summer, over 58 faculty/staff computers were quarantined due to infections.  Make sure you’re browsing safely and that you’re backing up your files!
  • New antivirus software is on the way – Microsoft Forefront Client Security has been chosen as the replacement for McAfee.
  • Windows 7 deployment is in the works.
  • There’s a reminder about the new network authentication (aka CNAC deployment) that will be taking place.  See Jeremy’s post on this for all the details.
  • Files stored on Royal Drive are now encrypted so they’re more secure – but this is a back end change. As a user you won’t notice anything different.
  • We’ll soon be upgrading Royal Drive to a new Xythos server (before the end of fall semester).
  • You can use a tool called KeePass in Royal Drive to securely store a list of usernames and passwords.  Find a PDF of instructions here.
  • The Project Tracking system will slowly be streamlined with the use of Numara’s Change Management software.
  • IR is encouraging the campus to use Firefox instead of IE, except for accessing University systems.

Classroom Mediation:

  • OIT is slowly updating classroom technology.  Hyland 305, Leahy 1011, McGurrin 302, St. Thomas 209, and St. Thomas 563A were done over the summer.  You’ll notice a new control panel (that you can use to freeze images and mute sound).  You might also notice that any video you’re displaying from your laptop, smartphone, or iPad will be automatically formatted to accommodate the projector’s resolution.

Computer Labs:

  • OpenOffice is now on lab computers (along with Microsoft Office 2007).
  • Lab machines are now equipped with Deep Freeze, a program that restores the machine to a “fresh state” each time it’s rebooted.  Several labs got new equipment over the summer.
  • In addition to the standard software found in all computer labs, KSOM lab computers have the following software:  Eviews 7, Maple 14, MATLAB R2010, MS Office Pro, Minitab, MPL, MyITLab, Crystal Ball, Oracle SQL Plus, Peachtree Complete Accounting 2010, ProSeries 2009, Research Insight, SAP, PASW 18.0, Visual Studio, XLMiner, EconoMagic, Weka2, WireShark, and FrontPage.




IE 8 Deployment

2 09 2010

It’s a big day for IR announcements. This just came out over Bboard:

All staff and faculty using Windows XP are encouraged to visit the IT Services Installation channel in the Employee tab of the my.scranton portal to install Internet Explorer 8 (IE8). The IE8 installation package will update existing installations of Internet Explorer 6 and 7 to Internet Explorer 8 and will install the KACE KBOX agent. In an effort to better secure University desktops from malware infections, it is critical to install and maintain the KACE KBOX agent on all University owned computers. IT Services will continue to deploy third party patches to all office systems using the KACE KBOX systems management appliance.

Please be advised that because the KACE KBOX agent is included in the IE8 installation package, this package is intended for installation on University owned PCs only.

Before you begin the installation, please save your work and close all other programs.

Questions and concerns about the Internet Explorer 8 installation should be directed to the Technology Support Center at x4357.

Note: To complete the installation of IE8, you’ll have to restart your computer. Make sure you have everything saved!





Security updates on their way

11 08 2010

A new update from IT Services regarding the desktop security issues we’ve had this summer:

IT Services has experienced a large increase in the number of desktops becoming infected through casual web browsing and internet use. In order to limit exposure, computers that are infected must be immediately removed from the campus network. These recent malware infections require extensive work in cleaning and restoring the systems and have left many users without their computers for an extended period of time. IT Services has been working on improving the remediation process, however patching individual PC’s is necessary to limit the infection rate. In an effort to enhance desktop security and performance, IT Services will begin deploying third party patches to all office systems on August 10, 2010. Initial updates will include Adobe Reader, Adobe Flash, Adobe Shockwave and Java. These applications will be pushed out to office systems using the KACE KBOX service. Users will observe the installation prompt (light blue box with “University of Scranton” in the title bar) and it is critical that all users follow the prompts and install the third party updates.

IT Services will also provide the distribution of Internet Explorer 8.0 through the My.Scranton portal later this week. Watch for additional announcements in My.Scranton and on bboard.

If you have any questions or problem with the third party updates, please contact the TSC at extension 4357.