Royal Drive – Folder names with %

26 08 2013

Brief announcement about Royal Drive folder names, posted Friday to the my.scranton portal:

Royal Drive patch affecting file or folder names containing %
As a result of a security patch installed on the Royal Drive server last week, please be aware that if you have a file on Royal Drive whose name contains the character, %, you will not be able to open the file, or save the file locally. (Similarly, you will not be able to open folders with names containing %.) You must rename the file (or folder) using the Royal Drive Web interface accessed via the my.scranton portal, (or

Royal Drive – Off Campus Access restored

19 08 2013

Yay! Update from the my.scranton portal, posted on Friday afternoon:

Off-campus access to Royal Drive has been restored. University members having access to Royal Drive should now be able to access their files and folders from anywhere using either the Royal Drive client or through the portal. Please report any problems to the Technology Support Center at (570) 941-4357 or Although the Technology Support Center will be closed this weekend (Friday & Saturday, Aug 17 & 18), a staff member will be monitoring both email and voice mail. Thank you!

Royal Drive – Off Campus Access

31 07 2013

Update as of August 16th: Fixed!



Notification from the TSC, sent out via email yesterday at 4:20pm:

Access to RoyalDrive from off-campus, via both the portal and the Xythos client, has been disabled as of 4:30 p.m. on Tuesday, July 30, 2013 due to a vulnerability.  Alternative methods for off-campus access are being developed and tested and will be made available as soon as possible.  If you are currently working off campus and need access to files on RoyalDrive, the server, via both the portal and the Xythos client will be made available to you from 9:00 a.m. to 11:00 a.m. on Wednesday, July 31, 2013.

More information will be provided via my.scranton portal announcements.   If you have further questions, you may contact the Technology Support Center at 570.941.4357 or

[Update as of August 1: ]

Off-campus access to Royal Drive will continue to be restricted until the vendor releases a patch for the vulnerability. Employees having a critical business need to access Royal Drive from off-campus through the end of next week may request alternative access by submitting an email message to with a valid business justification. If you have questions, please contact the Technology Support Center at (570) 941-4357.

Royal Drive and my.scranton downtimes

3 06 2013

Two upcoming downtimes that might affect faculty:

Royal Drive will be down Thursday, June 6 after 4:30pm.

my.scranton will be down Sunday, June 9 from 7:00am to noon.

Both are related to the Luminis 5 platform upgrade.

RoyalMail and RoyalDrive downtime

11 07 2011

This notice is up on the my.scranton portal – note that it includes RoyalMail and RoyalDrive, but not Angel:

A migration of the University’s enterprise database and related IT systems to a new hardware/operating system platform is scheduled from 4:00 p.m. July 28, 2011 through 8:30 a.m. August 2, 2011. This migration will affect the availability of, as well as all Banner-related systems, departmental applications found on the Employee Applications tab and many other systems accessed via the my.Scranton portal, including Royal Drive. For a complete list of systems that will, and will not, be available, go to

Departments should have contingency plans ready in case the restart of the enterprise IT systems is delayed. Notice(s) of system availability will be provided via the Personal Announcements channel on, beginning on August 2nd. Please do not attempt to use any part of prior to August 2nd.

Following the migration, problems should be reported to the Technology Support Center at 941-4357 or . This will assist us in prioritizing and focusing on the problems of highest importance. Please do not contact individual IT departments’ staff directly with problems.

Robyn Dickinson
Associate Vice President Information Resources

The PIR website offers some additional details on what will be unavailable:

Due to maintenance on the University’s IT systems, Banner, the my.scranton portal and RoyalMail will not be available from 4:00 p.m. July 28, 2011. until 8:30 a.m. August 2, 2011. In addition, the following Enterprise Systems are NOT available during this time:

  • Banner INB
  • Banner Self service
  • Imaging
  • Banner Workflow
  • Auxiliary Systems and/or Employee Applications such as the Work Order System, Events System, and OIT Equipment Request Form
  • Web Content Management System
  • Royal Drive
  • Royal Lists
  • Online Course Evaluations

Systems that will be available are:



Live@EDU updates

4 05 2011

I went to an IT Services Live@EDU Information Session, taught by Jack Williams, this morning and picked up some updates about the upcoming email transition.  Below are some of my notes – IT Services folk, please correct me if I got anything wrong.

About the transition:

  • Before we’re scheduled to transition, Microsoft Office 2010 will be pushed out through KBOX, so we’ll all have the latest version of Outlook installed. Not sure what will happen here for Mac users.
  • We’ll have step by step instructions showing us how to configure Outlook to retrieve our (server) mail from RoyalMail. Folder structures will be preserved.
  • Anyone who needs to migrate local email from Thunderbird can use a tool called Transend (which will also be pushed out from KBOX). Transend can migrate into Outlook local email from Thunderbird as well as Thunderbird address books.
  • Calendar events can be imported into Live@EDU from Oracle, though connections between people may be lost. Details are still forthcoming.
  • We’ll have a new Live@EDU username that we’ll use to access our email, Office Web Apps, and SkyDrive.  This username will be firstname.lastname (for me, kristen.yarmey).  But your email address will not change.  Note: We’ve mentioned before that R numbers will soon become our user IDs. This is still happening.  So eventually, when all of these transitions are over, you’ll use your R number to log into the my.scranton portal, but you’ll need your Live@EDU username to log in to email.  This is a move away from the single sign-on that we currently have.

About the Live@EDU services:

  • There’s a website of training materials for Live@EDU, currently under construction.
  • Microsoft Web Apps provide online access to limited versions of Word, Excel, Powerpoint, and OneNote.  If you have Microsoft Office 2010, you can easily pull down documents from the Web Apps to edit them more formally in the full desktop client versions.  But as I understand, this capability is not so seamless with Office 2007 and is somewhat troublesome with Office 2003.
  • There were several questions about using SkyDrive and the Web Apps to collaborate with non-Scranton colleagues.  You can use SkyDrive to share documents with non-Live@EDU users, and they can edit the documents on SkyDrive using WebApps (similar to Google Docs), but they can’t upload files – so they wouldn’t be able to pull down documents into a desktop version of Office 2010 and then upload the new version.
  • A question came up about how SkyDrive compares to RoyalDrive. RoyalDrive is not going away, and it has been configured to be used by groups of University faculty and staff (for example, there’s a Weinberg Memorial Library group folder).  SkyDrive is configured only for individual use.  Jack recommended that University of Scranton-specific documents be stored on RoyalDrive.

Royal Drive downtime

20 12 2010

A note from IR, posted to my.scranton:

The Royal Drive Servers will be unavailable on Wednesday December 22nd 7:30 – 8:30am. The Royal Drive servers will be moved to the new Cisco UCS Blade environment. This will provide better performance and business continuity for this services.

Thanks to IR for scheduling this downtime during winter break!

How to request more space on Royal Drive

5 10 2010

IR encourages faculty to use Royal Drive to back up their files – and if you do this religiously, you’ll find that you run out of space on Royal Drive fairly quickly. But the good news is that you can request additional storage space.  Here’s how:

  1. Log in to my.scranton and go to the University Links tab.
  2. Look under Administrative Links (probably on the bottom left of your screen)
  3. Click on Footprints.
  4. Select Request an IT Service.
  5. Select RoyalDrive Requests.
  6. Select RoyalDrive Group Directory. This isn’t exactly what you need, but it will get your RoyalDrive request going in the right direction.
  7. Click Request this Service (top left).
  8. The form that appears should be prepopulated with your contact info, but make sure it’s correct.
  9. In the Description box, write out how much extra storage space you need (e.g., 1 GB) and provide the folder name for which you want storage (e.g., the RoyalDrive folder I use for Library work is “GroupsWeinbergmemoriallibraryLibraryDigital Services”).
  10. Click Save.

And that’s it – you should get an email confirmation from IR in a few days when your storage space has been added. You should also be able to track the status of your request in Footprints.

(Note: This post was updated 8/31/2011 to reflect the new Footprints request system)

Royal Drive Downtime – 10/12

5 10 2010

We just got word from IT Services –

Royal Drive will be down on the Tuesday of Fall Break (October 12, 2010) from 4:30pm to 8:30pm for an upgrade (to version 7.2) that’s needed to keep us up to date with support.  There should be an announcement going out over the portal and via email later this morning – we’ll post any further updates.


UPDATE: Here’s the official message from IT Services:

Royal Drive Scheduled to be Upgraded on October 12, 2010

On Tuesday, October 12, 2010 Royal Drive will be unavailable from 4:30 p.m. to 8:30 p.m. for an upgrade to Royal Drive version 7.2.  The upgrade will include many new features and added functionality.

A drop box has been added which is a fast and easy way to collect time-sensitive material to preserve and verify its original state, allowing for instant notification of document deliveries.  With use of the drop box, there is no question about when a submission was received or who delivered it.

Restoration of files has been made easier.  One of the most common causes of deleted files are user overwrites and when a file is deleted, it is sent to the trash.  Now, a file can be restored by simply navigating to your trash folder, right-click on the item and select the restore option.  The file will be restored with all pre-existing permissions and settings.  In addition, there will also be a new sub-folder within trash called overwritten files, which not only allows for retrieval of an overwritten file, but also the ability to select the version of the file being retrieved.

Improvements to wizards such as new folder, email, classification and sharing are also included in the new version.  The sharing wizard has been redesigned with additional features and the ability to reveal the type of user to whom you will be sharing information.

Some other improved functionality includes:

  • a thumbnail view for certain file types
  • an ability to add public or private comments to files and folders
  • more powerful relative date search creation and saving
  • an enhanced quick search makes finding content easier and quicker, reducing the need to use the advanced search option
  • a quick view option allowing users to display the first page of a document, eliminating the need to download and open an entire file to view its content
  • a subscription expiration option, helping users to easily clear out old subscriptions that are no longer needed
  • a bookmark folders option to improve the organization of finding bookmarks

Comments or questions on the upgrade or use of Royal Drive should be directed to the Technology Support Center at (570) 941-HELP.

IT Matters Fall 2010 Issue

16 09 2010

The new issue of IR’s IT Matters newsletter is available in PDF format.

Many of the articles deal with issues we’ve already been discussing here on the TAG site, but there are a few important items relevant to faculty.  Some quick highlights (take a look at the newsletter for more details) —


  • Big news for Mac users — the U is now an Authorized Apple Service Center!  Glen Pace is our first Apple Certified Macintosh Technician.  The Laptop Support Center can now service University-owned faculty and staff Macs.
  • During the summer, over 58 faculty/staff computers were quarantined due to infections.  Make sure you’re browsing safely and that you’re backing up your files!
  • New antivirus software is on the way – Microsoft Forefront Client Security has been chosen as the replacement for McAfee.
  • Windows 7 deployment is in the works.
  • There’s a reminder about the new network authentication (aka CNAC deployment) that will be taking place.  See Jeremy’s post on this for all the details.
  • Files stored on Royal Drive are now encrypted so they’re more secure – but this is a back end change. As a user you won’t notice anything different.
  • We’ll soon be upgrading Royal Drive to a new Xythos server (before the end of fall semester).
  • You can use a tool called KeePass in Royal Drive to securely store a list of usernames and passwords.  Find a PDF of instructions here.
  • The Project Tracking system will slowly be streamlined with the use of Numara’s Change Management software.
  • IR is encouraging the campus to use Firefox instead of IE, except for accessing University systems.

Classroom Mediation:

  • OIT is slowly updating classroom technology.  Hyland 305, Leahy 1011, McGurrin 302, St. Thomas 209, and St. Thomas 563A were done over the summer.  You’ll notice a new control panel (that you can use to freeze images and mute sound).  You might also notice that any video you’re displaying from your laptop, smartphone, or iPad will be automatically formatted to accommodate the projector’s resolution.

Computer Labs:

  • OpenOffice is now on lab computers (along with Microsoft Office 2007).
  • Lab machines are now equipped with Deep Freeze, a program that restores the machine to a “fresh state” each time it’s rebooted.  Several labs got new equipment over the summer.
  • In addition to the standard software found in all computer labs, KSOM lab computers have the following software:  Eviews 7, Maple 14, MATLAB R2010, MS Office Pro, Minitab, MPL, MyITLab, Crystal Ball, Oracle SQL Plus, Peachtree Complete Accounting 2010, ProSeries 2009, Research Insight, SAP, PASW 18.0, Visual Studio, XLMiner, EconoMagic, Weka2, WireShark, and FrontPage.