At the start of the Fall 2010 semester, the Technology Advisory Group (TAG) sent out a survey to the faculty to elicit feedback about technology on campus.
While it focused on how faculty prefer to communicate about technology, the survey concluded with two open ended questions: “What are the improvements you’d most like to see regarding the implementation of technology on campus?” and “Is there anything else TAG should know about your technology needs?” In response to these two questions, faculty members submitted a combined total of 92 comments, many of which revealed deeper technology and communication issues than the rest of the survey indicated.
TAG would like to address as of these issues as possible. With help from Jim Franceschelli of IT Services, we identified and responded to the most common and/or important concerns that were raised in the survey comments:
- Communication Problems
- Outages and Notifications
- Customer Service
- Classroom Mediation
- Classroom and Computer Lab Maintenance
- Faculty Computers
- Mac Support
- Data Storage and Backup
- Email Capacity
These responses are meant to help faculty feel informed about how technology decisions are made on campus, but also to continue the conversation about faculty technology needs. If you have any reactions or feedback about these issues you’d like to share, please either comment directly on the TAG site, email us at TAG-members@royallists.scranton.edu, or talk with a TAG member from your college.
The full text of the faculty survey comments have been posted to the TAG website in PDF format.
