IT Forum on Microsoft Live @ Edu

27 01 2011

IT Services is holding an IT Forum on the Microsoft Live @ Edu email transition coming up this summer. Here’s the announcement from the my.scranton portal:

Is your email in need of organization?

Do you need help with archiving old emails?

Learn some new tips and tricks for handling your email !

Come to the IT Forum on February 17th from 11:30 am to 1:00pm in BRN 509 and learn how to best organize your email, how to archive old emails to access later and some new tips and tricks for handling and your email.

Lunch will be served and there will be prizes!! All members of our community are encouraged to attend. Registration is required by February 15th, by emailing ITServices@scranton.edu.

 





Meeting Notes 1/24/2011

25 01 2011

Sorry for the outburst of posts today! But just wanted to share some news from our TAG meeting yesterday.

The meeting centered around our frighteningly long to-do list and how to tackle all of TAG’s various projects.  One of our main discussion points was how to get more faculty actively involved in TAG – so if anyone has any suggestions, please let us know! We’re hoping that our departmental meeting visits in early Spring 2011 will help us recruit more willing victims volunteers.  If not, we may have to cut back on our project list.

Here’s a snapshot of some of the projects we’re working on, somewhat in order of priority:

  1. Transition to Microsoft Live @ Edu email.  This transition will have two main impacts on faculty.  Firstly, faculty who currently use Thunderbird will need to adjust to a new interface (Outlook desktop client or web client).  Secondly, IR is still exploring ways to migrate faculty email both from the current RoyalMail server and especially from faculty local drives to Live @ Edu cloud storage.  TAG is figuring out the best ways for us to be involved in this transition – whether that means training faculty on the new interface, participating in discussions about migration strategies, etc.
  2. Classroom Mediation Survey. TAG is working with IR, Academic Affairs, and the CTLE to put together a survey that will determine what classroom technology is used in what classrooms, so that equipment budgets can be allocated more efficiently.
  3. User ID change. TAG’s role here will basically be to help get the word out to faculty so that no one will be surprised come March/April when they need to log in with their R number.
  4. Knowledge base. TAG hopes to provide here on our website lists of faculty who use certain classroom technologies (see, for example, our list of campus resources on Facebook and other social media) – so that if you’re interested in trying out a new technology tool in your classroom, you’ll know who on campus you can talk to about it.
  5. Faculty websites. TAG is working with PR to establish protocols for requesting and building faculty websites within the new CMS.  We’re on track to have two models to show other faculty, one built using a basic template and one built using an advanced template.
  6. Faculty scholarship database. Word has it that Academic Affairs is reviewing products for tracking and cataloging faculty publications. TAG hopes to provide faculty feedback on the products reviewed before a decision is made.
  7. Keeping the TAG website up to date. We hope that this website becomes (if it isn’t already) a useful resource for faculty.
  8. Evaluating and providing feedback on technology training for faculty.

If you or anyone you know would be interested in and willing to lend a hand on any of these projects, please let us know!

Last but not least, TAG’s next major step is to visit a department meeting in early Spring 2011 for each department on campus. We’re currently working on developing talking points for those visits. Keep an eye out for your TAG liaison at your next faculty meeting!

 





IT Matters Winter 2010 Issue

30 11 2010

The new issue of IR’s IT Matters newsletter is available in PDF format.

As in the last issue, many of the articles deal with issues we’ve already been discussing here on the TAG site, but there’s a few new items of interest:

  • See p. 1 for a note from VP Jerry DeSanto on the email transition.
  • P. 3 has a quick update from the Mobile Applications team about the upcoming University mobile app.
  • On p. 4, Jim Franceschelli reminds everyone that completed Microcomputer Budget Forms need to be in by December 13 — so faculty members need to get any requests to their department chairs ASAP!
  • Also on p. 4: Some notes about Microsoft Forefront, which will be replacing McAfee Anti-Virus.  IR is beginning deployment this December, and McAfee will be removed from University computers by May 2011 at the latest.
  • P. 6: The Computer Maintenance Center has set a goal of having all four computer technicians Apple Certified by the end of December 2010.  So far, two of the four (Glen and Karl) have passed their certification tests.
  • Standard user accounts are mentioned on p. 7, but no further details on what kinds of software we will and own’t be able to install on our own computers.
  • My.Scranton is being updated – there will be a brand new version out, with an “improved user interface,” around Fall 2011 (p. 9).
  • Vince Merkel explains thin clients on p. 11.
  • Gus Fernandez goes through the steps of how the Computer Security Incident Response Team responds to infected computers (p. 14).
  • Information Security Manager Tony Maszeroski has some pointers for us on phishing scams on p. 15.  This is a must-read for faculty — TAG has heard from IR that faculty members have fallen for phishing scams in the past.
  • On p. 16, Cal Krzywiec reports that the University is planning to increase our wireless coverage from 300 wireless access points to closer to 1000. Wahoo! And the wireless network will be upgraded to accommodate higher demand. Wahoo again!
  • There will be a new Employee Applications tab on my.scranton.




Response to Survey Comments: Top Faculty Concerns

17 11 2010

At the start of the Fall 2010 semester, the Technology Advisory Group (TAG) sent out a survey to the faculty to elicit feedback about technology on campus.

While it focused on how faculty prefer to communicate about technology, the survey concluded with two open ended questions: “What are the improvements you’d most like to see regarding the implementation of technology on campus?” and “Is there anything else TAG should know about your technology needs?” In response to these two questions, faculty members submitted a combined total of 92 comments, many of which revealed deeper technology and communication issues than the rest of the survey indicated.

TAG would like to address as of these issues as possible.  With help from Jim Franceschelli of IT Services, we identified and responded to the most common and/or important concerns that were raised in the survey comments:

  1. Communication Problems
  2. Outages and Notifications
  3. Customer Service
  4. Classroom Mediation
  5. Classroom and Computer Lab Maintenance
  6. Faculty Computers
  7. Mac Support
  8. Data Storage and Backup
  9. Email Capacity

These responses are meant to help faculty feel informed about how technology decisions are made on campus, but also to continue the conversation about faculty technology needs.  If you have any reactions or feedback about these issues you’d like to share, please either comment directly on the TAG site, email us at TAG-members@royallists.scranton.edu, or talk with a TAG member from your college.

The full text of the faculty survey comments have been posted to the TAG website in PDF format.





RoyalMail and My.Scranton Outage

11 11 2010

Heads up. An outage announcement from IR:

Royalmail and My.Scranton will be unavailable on Saturday, November 20th from 6:00am until 12:00pm. We will be physically moving the servers into the new computing enviroment.





TAG Meeting set for 11/11/2010

5 11 2010

TAG has a scheduled meeting coming up next Thursday, November 11, at 9am.  Here’s what’s on our agenda:

1) Update on action items from our last meeting

2) Discussion of feedback from the English department (regarding the phone directory, the CMS, and TSC customer service)

3) Email and calendaring transition – how do we spread the word to faculty?

4) New proposed policy for TAG

5) Classroom mediation – how do we get more feedback from faculty on what technology they need/want in their classrooms, before Thanksgiving?

As usual, we’ll be posting notes after the meeting. Looking forward to seeing everyone!





Campus email will switch to Microsoft Live@Edu

4 11 2010

Here on the TAG site we’ve already talked about how campus email is heading for the cloud.  Now, finally, thanks to IR, we have the news you’ve all been waiting to hear: the email system we’ll be switching to is (drumroll please)…

Microsoft Live@Edu.

There are a lot of details still to be worked out, but here’s what we know so far.

When is this happening?

  • The target date for campus implementation is June 2011.

What’s changing?

  • ALL campus email (faculty, staff, students) will move to the Microsoft Live@Edu platform.  Your email will be stored in the cloud rather than on a campus server (or your local machine).
  • We’ll have more storage space for email- everyone gets 10GB instead of 200MB. Wahoo!
  • Thunderbird will be gone.  We’ll be encouraged just to access email via a web browser, not via a desktop client.
  • You’ll keep the same @scranton.edu email address.  People emailing you won’t notice anything different.
  • Your old email can be migrated into Live@Edu, so you don’t have to worry about losing anything.  Details on migration procedures are still forthcoming.
  • Oracle CorpTime will be gone (not that many faculty members use it anyway!). Campus calendaring will be integrated with our email.
  • We’ll all get 25GB of space on SkyDrive, a cloud storage tool that you can use to access your files from anywhere.  But this isn’t replacing RoyalDrive – you’ll still be encouraged to back up your files to RoyalDrive, at least for the time being.
  • We’ll get easy access to Microsoft Office web apps – so you can do basic editing on Microsoft Word, Excel, and PowerPoint files even if you don’t have Microsoft Office installed on your home machine.
  • Mac users will be able to use Live@Edu just like PC users.

Why is the University doing this?

  • Our old email system was… well… old.
  • Cloud storage for email is MUCH less expensive than our current, on-campus system – about 50% less expensive.
  • Cloud storage is much more robust (and more secure) than storing email on your local hard drive.
  • Microsoft Live@Edu gives us some extra features that our current email system doesn’t provide –  collaboration and productivity tools, calendar integration, etc.

Why not Google?

Google was definitely considered as an option, but after much debate, Microsoft Live@Edu was selected as the best enterprise tool that would accommodate the needs of most University users.  IR shared with us a few reasons why:

  • Live@Edu integrates well with the campus’s existing systems – we already use a lot of Microsoft tools.
  • Google is an advertising-based system, and there were some concerns about ads – both that users would have to see them all the time, and that user email content would be searched and indexed so that ads could be better targeted.
  • IR wasn’t comfortable with Google’s track record on privacy issues.
  • Google doesn’t tell users *where* their data is being stored.  For the University, it’s important that data be stored *within* the United States – especially data containing personally identifiable information.

But I like Google!

  • Google fans can still forward their email to Gmail.  That said, we have to be a bit careful about this – the University has to comply with increasingly strict federal laws, like FERPA, that protect personally identifiable information.  IR is working with the General Counsel’s office to get a better feel for exactly what information makes up a student’s “educational record.”  We’ll post more about this as we get more information.

How can I find out more? How is this transition going to happen?

  • Transition plans are still being made. Jim Franceschelli is heading the project management team and has promised to keep us up to date – and we’ll post information as we get it.
  • Right now, the best way to find out more is to attend the IR Forum on Thursday, November 18, from 11:30am-1pm, at which IT Services will introduce Live@Edu to the campus community.  You’ll need to register with ITServices@scranton.eduUPDATE: If you missed it, see the slides from the Forum (ppsx).

How is TAG going to be involved?

We’ll be discussing this question at our next meeting! We have a few ideas so far, though:

  • We’ll coordinate with IR to help them get faculty prepared for this transition.
  • Jeremy and I have asked for access to some test accounts early in 2011 so that TAG members can get a feel for what barriers or significant changes faculty will be facing.
  • Jeremy and I are thinking of doing some early training for tech-savvy faculty – maybe in April or May 2011. Let us know if you’d be interested in this – you’d likely get to switch over your account early!

Questions or concerns?

  • TAG members will be compiling a list of faculty questions and concerns that we’ll do our best to answer and/or act on as the implementation plan proceeds. LET US KNOW what you’re thinking – either by commenting here or posting to the TAG Discussion List – and we’ll get back to you ASAP.




Past Faculty Feedback on Email

20 10 2010

For anyone who was interested in Bryan’s comment on yesterday’s email update post, here’s a PDF of the Summary Results of the Faculty Senate Email Survey that Bryan and Tim ran back in Spring 2009.





UofS Email is headed for the Cloud

19 10 2010

At today’s IT Forum, Jim announced that University email will be moving to the cloud and that email and calendaring services will be integrated.

The two service providers under consideration are Google and Microsoft Live.  The official word is that more information will be available in 30-45 days.  Jeremy and I will work on getting some more information on what vendor has been chosen and when the transition will be so that faculty will have plenty of time to prepare.

There was a lot of other news discussed at the Forum, so I’ll be posting again later this afternoon with more updates and hopefully with a link to the slides.

As usual, let us know your comments and feedback!





More Phishing

18 10 2010

IR sent out another memo today about phishing – the email went out to all faculty (wahoo!) in addition to being posted to the my.scranton portal.  If you missed it:

Over the past weekend, several University members have received phishing emails.   Phishing is where you receive an email from what appears to be the University, your bank, or other financial institution, requesting you to reset or confirm your security details.  The scams often urge individuals to follow a link and enter their username and passwords.  However, these links will usually take you to a fake website with the aim of getting hold of your personal or financial details to defraud you.

IT Services urges all users not to follow links sent in email requesting your username and passwords.  Any information that the University of Scranton needs will be posted within the my.scranton Portal.  Emails guiding individuals to click on a link should be ignored.   Authorized emails sent by IT Services will be of an informative nature only.  They will not contain links and will not request that you provide any personal information.

If you received emails that are in question, please contact the Technology Support Center at extension 4357.