Email Migration for Mac Users

10 01 2012

(Updated 1/12/12)

TAG got a few questions from Mac users about how the email migration will work for them.   Live@Edu is browser-based, so for the most part, the Outlook Live email interface and the server mail migration process are the same for Mac and PC users.  Mac users can follow the general instructions for claiming your account and importing any mail on the RoyalMail server.

We’ve gotten questions about some special cases, though, so IR passed along these recommendations for Mac users…

If you have local Thunderbird email on your Mac:

  • The best way to move your local mail from Thunderbird to Live@Edu is to copy it back to the RoyalMail server before your scheduled migration.  Then, when you migrate your account, all of your mail will be imported into Live@Edu.
  • The quota on RoyalMail is too low for most people’s local email, though, so you’ll have to request more space. To do that…
  • Navigate to Go > Library > Thunderbird > drill down to Mail Folder; Select File from the top menu bar > Get Info to determine how much additional space you’ll need on RoyalMail.  Then…
  • Log a ticket with the Technology Support Center (570-941-4357, techsupport@scranton.edu, or via Footprints) and request an increase to your RoyalMail quota, specifying how much space you’ll need.
  • When you’ve gotten your quota increase, upload all of your local mail to the RoyalMail server so that it can be migrated over.  Note that this can be a rather time-consuming process.

If you have Entourage 2008:

  • You can either set up Entourage 2008 to access your Live@Edu account (see Microsoft’s documentation), or…
  • If you have a University-provided Mac, request the installation of Office 2011 for Mac by contacting the Technology Support Center (570-941-4357, techsupport@scranton.edu, or via Footprints).

If you use Mac Mail: 

If you use Gmail: 

Many thanks to Diane Kennedy in IT Services for all the help and recommendations!


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TAG Meeting Notes 3/3

4 03 2011

Just a few quick updates from yesterday’s TAG meeting:

  • We have three new members! Welcome to Dave Dzurec (History), Wesley Wang (Economics/Finance), and Sandy Pesavento (Education).
  • The Classroom Mediation survey has been distributed and is due today (Friday).  There was some confusion reported between the Classroom Mediation survey (which focused on equipment and was distributed by department chairs) and the Knowledge Base survey (which focused on software and was handed out in department meetings visited by TAG members).  Unfortunately, our timing didn’t work out as well as planned.
  • The Identity and Access Management system upgrade is still in progress. User IDs will likely be R numbers, but current email addresses will be carried forward.  You’ll likely be able to log into the my.scranton portal using your email address rather than your R number.
  • We discussed the plan for the email transition and debated how to get the word out about this plan to faculty members.  We recently sent out an email to all full-time faculty via FAC, and Jeremy, Kristen, and Jim will present to the Faculty Senate next Friday (March 11) about the transition plan.  We’re not sure how to reach part-time faculty.
  • TAG members have been visiting academic department meetings, to varying degrees of success.  We’ve gathered a lot of feedback from faculty about their technology needs.  The more specific feedback (e.g., projectors in a certain room not working) can be addressed by IR.  But TAG needs to address some of the larger issues (e.g., how do we get faculty to report problem computers/equipment to Tech Support so that they can be fixed?).
  • Faculty are still concerned about the lack of Mac support on campus, especially for things like antivirus software and uploading files to ANGEL from Safari (though that’s an issue with ANGEL rather than with our IR division).
  • There seems to be a need for discussions with faculty about academic & pedagogical uses of social media tools.  TAG will be looking into this more in the future.
  • There is a reported perception that TAG serves as a mouthpiece for the administration rather than as an independent body – but we’d like to beg to differ.  TAG has been asked by Academic Affairs and Information Resources to provide feedback on technology issues, not to repeat a previously determined message.  And communication between TAG and both Academic Affairs and Information Resources has been two-way rather than one-way.

Thanks to everyone who attended – and as usual, please feel free to address any of these points in the comments!


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Categories : Classroom Mediation, Email, TAG Administrative

IT Matters Winter 2010 Issue

30 11 2010

The new issue of IR’s IT Matters newsletter is available in PDF format.

As in the last issue, many of the articles deal with issues we’ve already been discussing here on the TAG site, but there’s a few new items of interest:

  • See p. 1 for a note from VP Jerry DeSanto on the email transition.
  • P. 3 has a quick update from the Mobile Applications team about the upcoming University mobile app.
  • On p. 4, Jim Franceschelli reminds everyone that completed Microcomputer Budget Forms need to be in by December 13 — so faculty members need to get any requests to their department chairs ASAP!
  • Also on p. 4: Some notes about Microsoft Forefront, which will be replacing McAfee Anti-Virus.  IR is beginning deployment this December, and McAfee will be removed from University computers by May 2011 at the latest.
  • P. 6: The Computer Maintenance Center has set a goal of having all four computer technicians Apple Certified by the end of December 2010.  So far, two of the four (Glen and Karl) have passed their certification tests.
  • Standard user accounts are mentioned on p. 7, but no further details on what kinds of software we will and own’t be able to install on our own computers.
  • My.Scranton is being updated – there will be a brand new version out, with an “improved user interface,” around Fall 2011 (p. 9).
  • Vince Merkel explains thin clients on p. 11.
  • Gus Fernandez goes through the steps of how the Computer Security Incident Response Team responds to infected computers (p. 14).
  • Information Security Manager Tony Maszeroski has some pointers for us on phishing scams on p. 15.  This is a must-read for faculty — TAG has heard from IR that faculty members have fallen for phishing scams in the past.
  • On p. 16, Cal Krzywiec reports that the University is planning to increase our wireless coverage from 300 wireless access points to closer to 1000. Wahoo! And the wireless network will be upgraded to accommodate higher demand. Wahoo again!
  • There will be a new Employee Applications tab on my.scranton.

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Response to Survey Comments: Top Faculty Concerns

17 11 2010

At the start of the Fall 2010 semester, the Technology Advisory Group (TAG) sent out a survey to the faculty to elicit feedback about technology on campus.

While it focused on how faculty prefer to communicate about technology, the survey concluded with two open ended questions: “What are the improvements you’d most like to see regarding the implementation of technology on campus?” and “Is there anything else TAG should know about your technology needs?” In response to these two questions, faculty members submitted a combined total of 92 comments, many of which revealed deeper technology and communication issues than the rest of the survey indicated.

TAG would like to address as of these issues as possible.  With help from Jim Franceschelli of IT Services, we identified and responded to the most common and/or important concerns that were raised in the survey comments:

  1. Communication Problems
  2. Outages and Notifications
  3. Customer Service
  4. Classroom Mediation
  5. Classroom and Computer Lab Maintenance
  6. Faculty Computers
  7. Mac Support
  8. Data Storage and Backup
  9. Email Capacity

These responses are meant to help faculty feel informed about how technology decisions are made on campus, but also to continue the conversation about faculty technology needs.  If you have any reactions or feedback about these issues you’d like to share, please either comment directly on the TAG site, email us at TAG-members@royallists.scranton.edu, or talk with a TAG member from your college.

The full text of the faculty survey comments have been posted to the TAG website in PDF format.


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Categories : Classroom Mediation, Email, TAG Administrative

IT Matters Fall 2010 Issue

16 09 2010

The new issue of IR’s IT Matters newsletter is available in PDF format.

Many of the articles deal with issues we’ve already been discussing here on the TAG site, but there are a few important items relevant to faculty.  Some quick highlights (take a look at the newsletter for more details) —

General:

  • Big news for Mac users — the U is now an Authorized Apple Service Center!  Glen Pace is our first Apple Certified Macintosh Technician.  The Laptop Support Center can now service University-owned faculty and staff Macs.
  • During the summer, over 58 faculty/staff computers were quarantined due to infections.  Make sure you’re browsing safely and that you’re backing up your files!
  • New antivirus software is on the way – Microsoft Forefront Client Security has been chosen as the replacement for McAfee.
  • Windows 7 deployment is in the works.
  • There’s a reminder about the new network authentication (aka CNAC deployment) that will be taking place.  See Jeremy’s post on this for all the details.
  • Files stored on Royal Drive are now encrypted so they’re more secure – but this is a back end change. As a user you won’t notice anything different.
  • We’ll soon be upgrading Royal Drive to a new Xythos server (before the end of fall semester).
  • You can use a tool called KeePass in Royal Drive to securely store a list of usernames and passwords.  Find a PDF of instructions here.
  • The Project Tracking system will slowly be streamlined with the use of Numara’s Change Management software.
  • IR is encouraging the campus to use Firefox instead of IE, except for accessing University systems.

Classroom Mediation:

  • OIT is slowly updating classroom technology.  Hyland 305, Leahy 1011, McGurrin 302, St. Thomas 209, and St. Thomas 563A were done over the summer.  You’ll notice a new control panel (that you can use to freeze images and mute sound).  You might also notice that any video you’re displaying from your laptop, smartphone, or iPad will be automatically formatted to accommodate the projector’s resolution.

Computer Labs:

  • OpenOffice is now on lab computers (along with Microsoft Office 2007).
  • Lab machines are now equipped with Deep Freeze, a program that restores the machine to a “fresh state” each time it’s rebooted.  Several labs got new equipment over the summer.
  • In addition to the standard software found in all computer labs, KSOM lab computers have the following software:  Eviews 7, Maple 14, MATLAB R2010, MS Office Pro, Minitab, MPL, MyITLab, Crystal Ball, Oracle SQL Plus, Peachtree Complete Accounting 2010, ProSeries 2009, Research Insight, SAP, PASW 18.0, Visual Studio, XLMiner, EconoMagic, Weka2, WireShark, and FrontPage.

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Categories : Royal Drive, Security, Upgrades