IT Forum Recap: File Storage Solutions – Replacing RoyalDrive

RoyalDrive has been the University’s on-premise main file storage location for over 10 years. In order to provide our campus with the security and flexibility needed, it will be replaced with an on-premise and cloud storage (view the slides below for more information on the storage options, challenges and migration plan).

The project goal is to get everyone’s files off of RoyalDrive by the end of the calendar year:

  • Staff during the summer
  • Faculty during the Fall semester

IT Forum Recap: Multi-Factor Authentication (MFA)

The Division of Information Technology will be deploying MFA as a preventative security measure to our campus starting this summer.

MFA requires users to provide multiple factors of authentication/information to access an account:
• Factor 1 – Something you know. Example: MyScranton Password
• Factor 2 – Something you have. Example: Typically your mobile phone (Mobile App, SMS text message / Phone Call, Hardware tokens, and one time code.)

Next steps:

  • Purchase Duo by the end of May (MFA product)
  • Develop and refine policies
  • Phased release beginning during the Summer 2018


IT Forum Recap: IT Ticketing System

Footprints, the IT system that is currently used to log technical issues or requests will soon be replaced. This July we will the launching Royal IT Support, our new ticketing system that will provide our campus with improved communication around IT issues and requests.

Royal IT Support will allow you to:

  • Report an issue through a simplified form (on your behalf or on someone else’s)
  • Request support based on a specific service
  • Review your open and closed (completed) requests

User training will be available in July and August.

IT Forum Recap: Mobile App

The University will be launching a new mobile app this summer that will include additional features for students such as access to courses and grades, campus directories, faculty office hours and more! The app will be available in the Google Play Store and Apple App Store early June.

IT Forum Recap: Infrastructure Upgrades

The Division of Information Technology will be upgrading the following key infrastructure items over the summer:

  • Unified Computing System (UCS) Blade Servers – Target: mid-June to late July
  • Campus Datacenter Network Switches –Target: mid-June to mid-August
  • Campus Network Aggregation Switches – Target: late-June to mid-August
  • Pulse Secure VPN Service (aka Network Connect)

These major initiatives will require large amounts of infrastructure time to complete, but minimal downtime is anticipated to network and server resources.