New Webpage: Hardware/Software/Third-Party Vendor Request Procedure

Information Technology has various processes in place for the procurement of computer hardware, software and services. These processes improve efficiency, ensure appropriate justification/approvals, and increase value of hardware, services and software procurement.

Review the IT Hardware/Software/Third-party Vendor Request Procedures webpage to find out about submissions/approvals, timelines, contract review and asset disposal. This webpage also links to the Higher Education Cloud Vendor Assessment Tool (HECVAT), which all potential cloud vendors must complete before signing a contract.

Campus Digital Signage Upgrade

The Visix/AxisTV Digital Signage solution provides our campus with an easy way to broadcast information to engage students, faculty, staff and visitors throughout various strategic campus locations. During this academic year, IT will be upgrading our Digital Signage players, which will require a software update. We are currently reviewing the upgrade requirements, as well as creating training sessions and materials in order to upgrade this service with minimal disruption. The various departments that maintain Digital Signage content will be contacted to schedule this upgrade.

New Microsoft Tools: Bookings and Teams

Microsoft Teams and Microsoft Bookings apps have been added to your Office 365 applications.

Microsoft Bookings is a scheduling tool that is part of the Microsoft Office 365 family of products. An easy to use website allows end-users to utilize the tool to view calendars and schedule appointments with a department or organization for specific services. Benefits includes the integration with Outlook calendars, automated notification emails to reduce no-shows.

How do I start using Bookings?

Bookings is available for all students and most faculty/staff. Any faculty/staff who need a license can request one by entering a ticket in Royal IT Support. Select the Report an Issue category.

To get started, go to

Bookings resources from Microsoft: 

Microsoft Teams is a workspace for real-time collaboration and communication, meetings, file and app sharing, and more.

How do I start using Teams? 

Any actively enrolled student or currently employed staff or faculty member can access Teams for basic collaboration including individual chat and video conferencing. Teams can be accessed via the web application at or by downloading the Teams client for your desktop, iOS, or Android. Then, sign in with your University email and password.

Microsoft Teams can be used to collaborate simply by going to the Chat tab to directly communicate with an individual or group of people. Through the app, you can also attend Teams meetings.

Although you cannot create a departmental team within the Teams application, we are currently piloting the departmental Teams group feature in several administrative departments on campus.

Teams resources from Microsoft: 

Microsoft 365 Training is a free, interactive, hands-on training platform that helps people develop technical skills related to widely used Microsoft products and services including Outlook, OneDrive, Word, Excel, PowerPoint, and SharePoint.

The website has various training resources, including step-by-step instruction, cheat sheets, templates and video trainings.

Tech Tip from IT – Managing Phone Calls

Setup your office phone for remote work by Lisa Notarianni, Telecommunications Engineer

Tip 1: Forward your campus phone to your home or cell phone:

You can open a Royal Support ticket to request that your office phone be forwarded to another number.  Please include your campus phone number that you want forwarded and the number you want it forward to.  The number you provide will ring when your campus number is dialed. Be sure to state if you would like it sent only during normal business hours (M-F 8:30am-4:30pm).

Tip 2: Send your voicemail messages to your email:

Send your voice mail messages to your email to receive “wav” file for each voice mail you receive.  This is the most efficient way to manage voice mail while working remotely.  You will not need to call into the voice mail system to check if you have messages. Please open a Royal Support ticket to request to forward your voice mail to email.  Be sure to include your office phone number and email address.

Tip 3: Alternate Greeting

You can record a temporary greeting without having to change your standard greeting. You may want to record something like “Hello, you’ve reached “John Smith”, I am currently working remotely.  Please leave your name and number and I will return your call as soon as possible.”  This helps callers know you are working and will return their call if they leave a message.

Follow these steps:

  1. Call 570-941-2450
  2. Enter your “ID followed by #” (enter your 4 digit phone number)
  3. Enter your “Pin followed by #” (enter your voice mail password)
  4. Option 4 set up options (You do not need to wait for the prompts to finish paying
  5. Option 1 Greetings
  6. Alternate Greeting 2
  7. Press # for indefinite (no end date)
  8. Follow the prompts from there to record your alternate greeting and make it the current greeting

Tech Tip from IT Staff – Zoom Exhaustion is Real

Zoom Exhaustion is Real….. A few tips from Stephen Hickman, Executive Director of the Center for Mindful Self-Compassion and Susan Bowen, CIO.

  • Before starting your Zoom meeting, take a few moments to settle and ground yourself so you can give the person and the meeting your full attention.
  • When the meeting starts, take the time to greet each participant and notice each face.
  • Although we are fond of the “Brady Bunch Squares” or Gallery view choose “Speaker View” so that you can focus on the person who is speaking.  Doing this mimics a conference table where you are aware of everyone, but focused on who is speaking.
  • Decide not to multitask. Focus your attention in one area.
  • Take breaks between your Zoom sessions.  An idea to consider is a 50-minute hour that enables you to run to the restroom, get a drink of water, or attend to a child or pet!
  • Remind yourself this is new territory for all of us – practice patience and positivity.

Tech Tips from IT Staff – Communication Challenges

What’s In A Word? by Kathy Boock, Tech Support Center Analyst

Have you had the unfortunate experience of a colleague misinterpreting the context to your email or text message? Clear communication is perhaps one of the biggest challenges we face when we aren’t working face to face.

A disadvantage of communicating through either email or text message is that it can’t capture the all-important non-verbal cues of in-person communication. Things like voice inflection, facial expressions and body language significantly affect how someone understands a message’s meaning. A one-word reply may seem annoyed or angry. Humor may be misunderstood or even offensive. A lengthy message may seem rambling and pointless.

Here are some best practice suggestions to keep communication effective even at a distance.

  1. Determine the best method of communication for the message – Anything complex that might require further explanation should be handled with an email or a phone call.
  2. Be Concise if it takes you more than 30 seconds to type it, an email or phone call may be more appropriate.
  3. Remain Professional – save the cute or funny emojis for your personal texts only.
  4. Be Clear – Use texts for information that has little room for misinterpretation. Avoid attempts at humor or wit – without a lot of context, your message could get lost in translation.

Keeping these few things in mind may save you from unintended misunderstandings and keep professional relationships positive.

Tech Tips from IT Staff – Banner Tips and New Features

By Cindy Hricko, Manager Enterprise Application

Banner Tip 1: With Banner Job Submission, you have the ability to have the file go to the database, so you can view when it is finished running. Click to view instructions (authentication required).

Banner Tip 2:   Did you know that you can get to Self Service through the Banner Application Navigator page?

In other words, while in Banner, type Time Sheet (or any form that is Self Service Banner such as Student Profile) and it will appear in the drop down. Click on it and you will go to SSB.

Click the HOUSE icon within Self Service Banner and you go back to Banner Application Navigator.

Banner Tip 3: Did you know that you can go to the Employee Application Menu through Self Service? Under Employee Menu Tab -> Other Employee Functions->Applications Menu

Banner Tip 4:   Use of User Preferences in Banner is available with a recent Release of Banner. If you are on a Banner Form, such as, GOAEMAL, it currently only displays 3 records on each page as the default. If you would like to change to a larger number for every time you go into Banner… you now can. Change the number on the bottom  for the per page from 3 to 10 and then Click settings and Save Pagination Settings. Each time you go into the form now, it will have the value you have determined.  With the Restore Pagination Settings, it will revert back to the Ellucian baseline default. This new feature is across Banner forms.

Tech Tips from IT Staff – D2L Video and Quiz Tips

Uploading large videos to D2L with an iPhone by Patrick J. Mullarkey, Application Administrator

If you are a  faculty member looking to upload large videos to D2L that were recorded with an iPhone, take a moment to review this free iPhone/iPad app: Video Compress – Shrink Vids.

Using the Respondus Lockdown Browser tool when giving quizzes in D2L – Tony Gazoo, Application Administrator

With the increase in online testing, we would like to provide some guidance on the use of Respondus Lockdown Browser tool within D2L. The Respondus LDB can only be properly installed by students from within our D2L instance. Our recommendation is to create a “practice LDB” quiz in each course with one or two questions and enable it to require lockdown browser.  Instruct students to open the practice quiz and they will be prompted to download Respondus LDB before actually starting the quiz. They can then take the “practice LDB” quiz and be assured that Respondus LDB works on their computer before taking a real quiz. If they use the same computer to take subsequent quizzes, then they should be successful using the Respondus Lockdown Browser.

Click here for directions on how to enable Respondus Lockdown Browser on a quiz in D2L.

Tech Tips from IT Staff – Troubleshooting Technology

When you experience a computer issue, try a few basic things first – Karl Johns, Tech Support Center Analyst

  • Is everything plugged in properly and connected to a power source?
  • Try restarting your computer or device using a manual restart if necessary.
  • If you’re getting error messages, do a quick internet search to see what others suggest (and write those error messages down in case you do need to call the TSC).
  • Does your computer/tablet/phone have a pending update? Installing updates may fix your problem.

Make sure to include helpful information in your TSC phone message – Sam Falbo, Tech Support Center Analyst

When calling the Technology Support Center, please make sure to leave a message that not only includes your name and phone number, but also your Royal number and a brief description of your issue. Having this information is crucial for us to be most helpful, as it helps us to identifying several things early on.

Securely Sharing Files with Restricted Data

Although email is a useful and necessary means of communicating, it is not necessarily the most secure method for sharing important or sensitive documents. For example, an email does not simply go from the sender to the recipient instantaneously. Most emails have to travel across multiple networks and servers before arriving in their intended audience’s inbox. These pause points expose emails to attack, usually due to unsecured networks, vulnerable servers, and the people savvy enough to hack them.

The Division of Information Technology recommends that you share specific documents or entire folders using OneDrive (and/or SharePoint). You can review and edit permissions at any time.

Click here to view entire recommendation and step-by-step instructions.