IT Matters

Come to the 2018 IT Fair on Wednesday, November 7.

IT Fair – Wednesday, November 7 from 11 a.m. to 1:30 p.m.

Come to the 2018 IT Fair on Wednesday, November 7 to find out what services and opportunities the Division of Information Technology has to offer! Ask IT experts about ongoing projects, security best practices, computer maintenance tips, classroom technology, Royal IT Support, Two Step, file storage, Banner, Office 365, and so much more.

Let us know you will be attending.

The Details

  • All are welcome to this fun event.
  • Drop in! The fair will be ongoing from 11 a.m. to 1:30 p.m. Advanced registration is preferred, but not required.
  • Snacks and drinks available.
  • Drop in for presentations and demos, or just to say hello.
  • Prizes and giveaways.

10-Minute Sessions

  • 11:00 a.m. Royal IT Support
  • 11:30 a.m. These Public Applications will help you do your job.
  • 12 p.m. PowerBi Demo
  • 12:30 p.m. Microphone Tutorial
  • 1:00 p.m. Ellucian Mobile Demo

Summer Implementations

Two Step Login

The Two Step Login process uses two forms of authentication to verify your identity, which is essential to strengthen our information security efforts.

Staff started enrolling in Two Step through Duo on August 13. After September 17, all staff will be required to complete the Two Step Login to access University systems.

Faculty and students will start enrolling in September. More information to come.

We welcome the opportunity to answer questions or help you enroll your account on Wednesday, September 12 from 11 a.m. to 12 p.m. in ELH 235 (The Kane Forum). Register to let us know you plan on attending.


New Scranton Mobile App

Thanks to the Scranton app, you can keep in touch with The University of Scranton wherever you go. You can check out news and events to find out what’s happening, keep tabs on sports news and scores, and check your course schedule and grades.

The latest version includes new features such as dining menus, laundry view, rec facilities hours, and more!

Available on the Apple App Store and Android App on Google Play.

 


Royal IT Support

Royal IT Support successfully launched in July. All inquiries, requests and issues relating to campus technologies are being managed through this new system.

Access Royal IT Support.

Summer Computer Updates

Classrooms & Teaching Spaces

This year we have refreshed the switching and control technologies in the following rooms: LSC 114, 116, 118, 123, 125, 126, 127, 141, 212, 226, 325 and 326. Throughout 2018 and 2019, we will work to upgrade more classrooms in LSC.

As a reminder, our classroom database contains details and instructions for each of the mediated spaces. A link for the classroom database can be found on the www.scranton.edu/techsupport website. The classroom database is only accessible while on campus. Faculty can obtain assistance for any of our mediated facilities by contacting the Technology Support Center at 570-941-HELP.

Office computers

Over the summer months, the Microsoft Windows operating system and many third party applications (Firefox, Flash, Java, Adobe, etc.) received security patches through KBOX or Microsoft update.
If you have not used your computer over the summer, these updates will automatically begin to download to your system when you turn it on. As the critical patches are installed, machines may experience a temporary decline in performance.
IT advises faculty to take this into consideration and allow time for the updates to take place.

Lab/Classroom computers

Many device updates were completed in computer labs:
– KSOM (14 new PC’s, 70 zero clients)
– Library (1 Mac, 1 PC, 105 zero clients)
– Communications (6 new Macs)
– Chemistry (4 new PC’s)
– Psychology (2 new PC’s)
– Physics (4 new PC’s)

Mojave

The latest MacOS, Mojave, is coming this Fall. This is the last MacOS release that will support 32-bit applications. If you are running 32-bit applications, now is a good time to start looking for alternatives. If you aren’t sure, we can help.

Two Step Q&A Sessions for Staff

Staff are currently in the Two Step optional enrollment period, which will end on September 17. After this date Two Step will be required for access to University resources.

We welcome the opportunity to answer questions and help you enroll your devices during the following sessions:
– Tuesday, August 21 from 2 p.m. to 3 p.m. in ELH 235 (The Kane Forum)
– Wednesday, September 12 from 11 a.m. to 12 p.m. in ELH 235 (The Kane Forum)

Register at https://forms.office.com/Pages/ResponsePage.aspx?id=msTtqPFBaUyXaKf218O4w9eeFYMqquhGr8RxXbDwAPBUQTkwV1VDNUxONko0SkhXMkM5UlVNSVpCUi4u

Visit http://www.scranton.edu/information-technology/services/two-step-login.shtml for more information.

IT Staff Spotlight: Robert Kennedy

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Robert Kennedy has been employed at the University for over 15 years. He is Media and Control Systems Engineer in Academic and Media Services.

The following is an excerpt of the August edition of AV Technology, entitled, Bringing AI Into Classroom AV Design.

Long before NBC’s The Office made Scranton a lovable character, the historic city in Pennsylvania’s northeast corner has been an important voice in the nation’s narrative. With roots as an anthracite coal king, the city continues to lead the Commonwealth with innovative programs in the arts, culture, science, and healthcare.

The University of Scranton is one of the city’s educational leaders that honors its prestigious legacy while keeping an eye to the future, and collaborative technologies help set the institution apart. As the media and control system engineer of The University of Scranton, Robert Kennedy, CTS designs the touchpanels of the school’s control systems and supports audiovisual technology in nearly 200 classrooms. He also works on AV system implementation, collaborating with outside integrators when necessary. Kennedy has also found a unique way to meld his passion for emerging technologies with his deep expertise in audiovisual engineering. That method is artificial intelligence (AI), specifically an Alexa Classroom Control skill that he wrote for use with Extron Pro series processors and touchpanels. The Alexa Classroom Control skill and the Extron Global Scripter Alexa Module are still in beta, but the timing of this project couldn’t be better. AI and cognitive technologies are poised to shape the future of classroom and enterprise-grade AV.

Read more…

Royal IT Support is Live

Information Technology is proud to announce the launch of Royal IT Support, our new IT ticketing system. Royal IT Support, which replaces Footprints, provides our campus with improved communication around IT issues and requests.

Royal IT Support Features

This system allows users to easily:

Report an Issue through a simplified form (on your behalf or someone else’s).
Request a Service through an IT service catalog.
FAQ answers questions about the new website.
View my Issues/Requests gathers all of your open (active) and closed (completed) requests.

How do I access Royal IT Support?
You can access the system in two ways. Please note that you will need to log into the system with your my.scranton credentials.
• Go directly to scranton.edu/royalitsupport.
• Log into the my.scranton portal, and on the Home tab you will see an Royal IT Support link.

What happens to my existing tickets/requests in Footprints?
Both systems will be running simultaneously for a few months. If you already have open request in Footprints, they will continue to be resolved through this system. New requests are added in Royal IT Support. Query access will be available in Footprints by going to tsc.scranton,edu.

Will I still receive updates through e-mail?
Yes. You will continue receiving email updates. You can also view request statuses and updates through the Royal IT Support portal.

The following sessions have been scheduled to review this new system. Please register at scranton.edu/ITtraining.
• Tue. July 10 – 10 a.m. to 10.30 a.m. in AMH 103
• Tue. July 31 – 3 p.m. to 3:30 p.m. in AMH 103
• Fri. Aug. 17 – 9:30 a.m. to 10.00 a.m. HYL 402

If you have any questions, please contact the Technology Support Center at 570-941-4357 or techsupport@scranton.edu.

IT Forum Recap: File Storage Solutions – Replacing RoyalDrive

RoyalDrive has been the University’s on-premise main file storage location for over 10 years. In order to provide our campus with the security and flexibility needed, it will be replaced with an on-premise and cloud storage (view the slides below for more information on the storage options, challenges and migration plan).

The project goal is to get everyone’s files off of RoyalDrive by the end of the calendar year:

  • Staff during the summer
  • Faculty during the Fall semester

Considerations:

  • Access permissions from RoyalDrive cannot be exported and recreated elsewhere
  • Multiple locations with Restricted Data

What can I do in anticipation of this change?

  • Review your data
  • Get rid of files you no longer need
  • Record office processes that currently require the use of RoyalDrive

IT Forum Recap: Multi-Factor Authentication (MFA)

The Division of Information Technology will be deploying MFA as a preventative security measure to our campus starting this summer.

MFA requires users to provide multiple factors of authentication/information to access an account:
• Factor 1 – Something you know. Example: MyScranton Password
• Factor 2 – Something you have. Example: Typically your mobile phone (Mobile App, SMS text message / Phone Call, Hardware tokens, and one time code.)

Next steps:

  • Purchase Duo by the end of May (MFA product)
  • Develop and refine policies
  • Phased release beginning during the Summer 2018

 

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