Our new app features a modern, flexibile design that works great across all devices (workstations, tablets, and phones). You’ll also find it easier to use thanks to a streamlined look, easier searching and navigation, and a bunch of other sleek features. Give it a spin here.
RoyalDrive has been the University’s on-premise main file storage location for over 10 years. In order to provide our campus with the security and flexibility needed, it will be replaced with an on-premise and cloud storage (view the slides below for more information on the storage options, challenges and migration plan).
The project goal is to get everyone’s files off of RoyalDrive by the end of the calendar year:
- Staff during the summer
- Faculty during the Fall semester
- Access permissions from RoyalDrive cannot be exported and recreated elsewhere
- Multiple locations with Restricted Data
What can I do in anticipation of this change?
- Review your data
- Get rid of files you no longer need
- Record office processes that currently require the use of RoyalDrive
The Division of Information Technology will be deploying MFA as a preventative security measure to our campus starting this summer.
MFA requires users to provide multiple factors of authentication/information to access an account:
• Factor 1 – Something you know. Example: MyScranton Password
• Factor 2 – Something you have. Example: Typically your mobile phone (Mobile App, SMS text message / Phone Call, Hardware tokens, and one time code.)
- Purchase Duo by the end of May (MFA product)
- Develop and refine policies
- Phased release beginning during the Summer 2018
Footprints, the IT system that is currently used to log technical issues or requests will soon be replaced. This July we will the launching Royal IT Support, our new ticketing system that will provide our campus with improved communication around IT issues and requests.
Royal IT Support will allow you to:
- Report an issue through a simplified form (on your behalf or on someone else’s)
- Request support based on a specific service
- Review your open and closed (completed) requests
The University will be launching a new mobile app this summer that will include additional features for students such as access to courses and grades, campus directories, faculty office hours and more! The app will be available in the Google Play Store and Apple App Store early June.
The Division of Information Technology will be upgrading the following key infrastructure items over the summer:
- Unified Computing System (UCS) Blade Servers – Target: mid-June to late July
- Campus Datacenter Network Switches –Target: mid-June to mid-August
- Campus Network Aggregation Switches – Target: late-June to mid-August
- Pulse Secure VPN Service (aka Network Connect)
These major initiatives will require large amounts of infrastructure time to complete, but minimal downtime is anticipated to network and server resources.
If your office is seeking to purchase new computer hardware, software or services, please consult the Division of Information Technology to confirm that these will be compatible to University computer systems.
Although the following steps have been established in regard to contract assistance, our hope is that you choose to partner with IT during the product evaluation stage.
- Danielle Morse, IT Asset Management office, should be contacted during the vendor evaluation stage for any new IT software or services being considered by a department. IT will provide the necessary security standards that need to be considered when selecting a product or vendor.
- Once a solution is selected, the contract must be reviewed within IT (minimum two weeks notice).
- Next, we will provide the contract for review to the Office of the General Counsel who will need a minimum of 30 days for review.
- If negotiations on contract language or terms are needed, an additional two weeks will be required.
For further information about this process, please contact Danielle Morse at email@example.com or 570-941-7603.
If you wish to send a message to email administrators, it is recommended that you forward the message as an attachment so the headers are included as well as the body.
Outlook on the web:
- Log into Outlook on the web.
- Click New
- Click the pop-out icon, , located at the top right corner of the message window. This will open this message as its own window within your browser.
- Next, organize your browser windows so that you can view both your mail folder listing and the new message window.
- Drag the email, from your mail folder list, that you want to include in the message you are composing. It will be included as an attachment.
- Enter any other relative information and click Send button.
Note: The recipient(s) will receive this message which will include the message you dragged into it as an attachment
Outlook 2016/2013 for Windows:
- Open up a message by double clicking on it.
- Within Message tab, in the ‘Respond’ group, click on More to get a drop-down option of forwarding/sending as an attachment
Outlook 2016 for Mac:
- Click HOME tab.
- Select Message.
- Click the “Attachment” button from within the ribbon bar to forward the message as an attachment.
The Offices of the Registrar and Academic Services, and Information Technology are pleased to announce the release of the Student Advisor Profile. This easy-to-use, modern Banner 9 Self-Service application facilitates personalized academic advice by presenting each student with a comprehensive view their academic information in a centralization location. Each student’s assigned advisor has a similar view of their advisee’s profile. In keeping with the Strategic Plan, it is the latest enhancement to the student experience.
The Student Advisor Profile consolidates a student’s curriculum, grade, registration, hold, gpa and pre-matriculation information. It also allows advisors to record and release student advising notes.
Student Advisor Profile training sessions for students, advisors, department chairs, program directors, deans, administrators and staff occurred in the months of March and April. User documentation and Panopto videos can be found in the portal under the Employee tab in the Office of the Registrar and Academic Services portlet.
Questions and comments about the product should be directed to Julie Ferguson, Registrar, firstname.lastname@example.org.
Campus Electronics Recycling Event
Saturday, April 21, 2018
9:00 A.M – 1:00 P.M.
Location: Corner of Linden St. and Monroe Ave.
The Division of Information Technology is proud to offer employees and local residents the opportunity to responsibly recycle obsolete electronics from their homes. Please no business drop offs.
Electronic items accepted include:
- Computers, Monitors (Flat Screen/CRT)
- Computer Accessories (Keyboards/Mice)
- Tablets (ipad, surface)
- DVD Players/VCR
- Gaming Devices
- Fax Machines
- Stereo Equipment
- Answering Machines
- Small Appliances (used on countertop)
* Nothing with broken glass
Items NOT accepted include: Air Conditioners, Dehumidifiers, Batteries, Lights or light bulbs, Refrigerators, Freezers, Fitness Equipment, Grills, Hazardous Waste, Household Garbage.
For more information, contact: Danielle Morse, IT Asset Manager 570-941-7603 or email@example.com.