E911 Location Information

As of February 16, 2020 University Police must automatically be notified if someone dials 911 from a University phone according to Kari’s Law.  Further, The Ray Baum Act has adopted rules to ensure that any “dispatchable location”  is conveyed with 911 calls to emergency dispatch centers.

We ask that you please notify us if you independently move your office so we can maintain proper location data and remain in compliance with these laws.  To update your information,email techsupport@scranton.edu and include:

  • Your name
  • Office telephone number
  • Building and room of where you moved to

We will update our data to ensure you remain safe in case of emergency.

Meet our newest team members!

Richard Smith, Information Security Analyst

  • Your ideal escape from technology: Fishing, kayaking, or watching sports.
  • Print books or E-books?  E-Books, less bulky and easier to carry.
  • Best App I have on my phone: Google Maps, my go to navigation app.

Dave Zwanch, Network Administrator

  • Print books or E-books? E-books. Paper feels better, but you can’t beat the convenience of an E-book.
  • Ideal escape from technology: My daily after-work walk with my dog, Scout.
  • Favorite computer game: Doom. A classmate, Lisa, gave me the shareware in 3rd grade.  Fast forward a few decades and now I work in IT and she and I are married.
  • Worst computer game of all times: Has to be ET for the Atari, what other game can say it almost destroyed an entire industry.
  • Best App I have on my phone: Currently “Trailforks” for finding new mountain bike trails.


Chad McCall, Technology Support Center Analyst

  • Do you prefer Print books or E-books? Print books…definitely.
  • What is your ideal escape from technology? Going home…then reading a paper book.
  • What is the first game system you ever owned? Nintendo Entertainment System.


Safeguarding Your Credentials

My.Scranton is a web-based portal that provides students, faculty and staff an entry point to key functionality, such as Outlook, SharePoint, Desire2Learn, and Ellucian Banner Self-Service and Administrative applications. Over the Fall semester, a new version of the portal was released that provides a cleaner, simpler, better-organized and responsive design.

Many integrations within the my.scranton portal make use of single sign-on technology, allowing a user to provide their credentials once and be logged in seamlessly to other applications. This technology makes use of “cookies” stored in the browser, which are set to expire at the end of the browser’s session.

To safeguard your credentials, especially on a public computer or device, it is best practice to close your browser to destroy any “cookies” that were set for your single sign-on sessions to work. This is true for not only my.scranton, but for any web session where you enter credentials. Be safe and close your browser!

Business Process Improvement: Annual Report System

Over the past year, the Planning & Institutional Effectiveness and Information Technology units have been working together to develop a replacement technology for the longstanding electronic Annual Report System. Drawing from prior assessments of the system, and feedback gathered through a pilot phase this fall, the new SharePoint-based tool will enable users to more easily submit, share and archive information and documents related to planning and continuous improvement. In addition to ease of usage, the new system is designed to enhance transparency, accountability, and data-informed decision-making. The system will also streamline resource request processes.

More information, including training resources, will be shared with academic department chairs, administrative department heads, and others involved in the Annual Reporting process in the weeks ahead. The new system is set to launch in early April. Much gratitude goes to IT for collaborating in the development of this innovative new system.

With questions, please contact Kate Yerkes, Assistant Provost for Planning & Institutional Effectiveness at kathryn.yerkes@scranton.edu.

Written by Kate Yerkes, Assistant Provost for Planning & Institutional Effectiveness at The University of Scranton

Computer Allocations for FY18/19

Computers for full-time faculty are currently being deployed and our goal is to have them completed before the end of the Fall semester. Full-time faculty are on an automatic four year replacement cycle for their primary computer, which allows IT to be inclusive and attentive to all our full-time faculty’s needs.

The staff systems, that were requested through the computer budget process last February, will be deployed during the Spring semester.

Lab and classroom computers were deployed this past summer.

We would like to remind everyone that due to the high costs of maintaining and replacing desktop equipment, each employee should only have ONE system.

Free Campus Electronics Recycling Event on Saturday, April 21, 2018

Campus Electronics Recycling Event
Saturday, April 21, 2018
9:00 A.M – 1:00 P.M.
Location: Corner of Linden St. and Monroe Ave.

The Division of Information Technology is proud to offer employees and local residents the opportunity to responsibly recycle obsolete electronics from their homes. Please no business drop offs.

Electronic items accepted include:

  • Computers, Monitors (Flat Screen/CRT)
  • Computer Accessories (Keyboards/Mice)
  • Tablets (ipad, surface)
  • Modems/Routers
  • Printers/Scanners
  • DVD Players/VCR
  • Gaming Devices
  • Fax Machines
  • Televisions
  • Stereo Equipment
  • Answering Machines
  • Typewriters
  • Small Appliances (used on countertop)
    * Nothing with broken glass

Items NOT accepted include: Air Conditioners, Dehumidifiers, Batteries, Lights or light bulbs, Refrigerators, Freezers, Fitness Equipment, Grills, Hazardous Waste, Household Garbage.

For more information, contact: Danielle Morse, IT Asset Manager 570-941-7603 or danielle.morse@scranton.edu.

IT Forum: Collaborative Classroom Tools on Feb. 27

Please join the Division of Information Technology for our next IT Forum on Tuesday, February 27 from 11.30 a.m. to 1:00 p.m. in Brennan Hall 509 (Rose Room).

This informative and interactive presentation will introduce attendees to Collaborative Technologies and Active Learning Classrooms (ALC’s):

  • Jason Wimmer, Manager of Academic and Media Services will discuss ALC’s and collaborative technologies available at the University.
  • Dr. Sandra Pesavento, Faculty in the Education Department will share how she incorporates the technology into her pedagogy.
  • The presentation will conclude with a demonstration of an interactive display from Qomo, which will be delivered by Joe Jackson from our audio visual vendor JP Lilley. A representative from Mersive Technologies will be on hand to demonstrate Solstice, a wireless display technology that fosters engagement, collaboration and productivity.

Lunch will be served.

Register Online. 

Banner INB is set to retire!

Banner 9 Admin formerly known as Banner XE was introduced to campus at the January 2017 IT Forum. During that presentation we focused on the Why, Benefits, Challenges and Support of the Banner 9 Admin project.

To recap:

  • Why: To remain technically current and in compliance we must move to Banner 9 Admin. This release sets the stage for streamlined services for our Students;
  • Benefits: Modern Interface with enhanced features, such as filtering and sorting, scalable architecture and removal of java client dependency;
    Challenges We knew that there would be some; perhaps more than we expected;
  • Support: We have been working intensely with Ellucian to resolve issues and to bring a more stable product to you.

Last January, we had planned to solely be using Banner 9 Admin at the start of the 2017-2018 fiscal year. However, due to some of the challenges encountered with key functionalities, the retirement of INB was delayed. With upcoming releases being delivered by Ellucian before the end of 2017, the new date for Banner INB retirement is January 2018.

Review and Use: If you are not already comfortable with Banner 9, review some of the resources available in the my.scranton portal, under the Banner ERP tab, called Learn More: Banner 9 Admin.

Training: Attend a general training session: January 10 at 9 a.m. or January 11 at 2 p.m., both in TDC 405. Register for a session.

Report: For questions or concerns, contact the Technology Support Center at 570-941-4357 or techsupport@scranton.edu. The more detail that you can provide, such as browser, steps taken or screen shots will help us get to a resolution faster.