Are You Often Away From Your Office?

callemailDid you know you can have your voice mail messages forwarded to your email as a .wav file so you could listen to the calls from your smartphone?

If you travel or are away from your office, it may be convenient to request that the voice mail messages left on your office phone be sent to your email so you don’t have to call the voice mail system and check for possible messages being left.

You can request this service by emailing Be sure to include your mailbox number (your personal office phone number).

Sneak Peek: CMS gets a new look

cascade8-screenshotIf you have clicked on the pencil icon in the my.scranton portal, then you know what I am referring to when I mention CMS.

CMS, short for Content Management System, gives department staff and faculty the ability to update their own Scranton webpages. At the University, we use Hannon Hill’s CMS system, and they have recently announced their biggest release to date.

In this new version, Cascade 8, we will be provided with:

  • an updated WYSIWYG editor
  • a more modern user interface with bigger fonts and new icons
  • access to update and publish content from any device
  • quicker screen refresh

Marketing Communications and Information Resources are currently making the necessary changes to the current servers to accommodate this new version in our test environment. Once upgraded, we will start creating training documentation and develop training sessions to make the transition to this new version as seamless as possible.

Stay tuned for more information

An IT Forum will be planned for the beginning of 2017 to kickoff these new and exciting changes.

Interview with the Susan Bowen, CIO

We recently announced the appointment of Susan Bowen as CIO of The University of Scranton. In her new role, Susan is responsible for the leadership and management of the strategic use of technology in support of the University’s mission and goals.

We met with Susan to say hello, and gain insights in how she believes technology impacts student learning and our University.

We would like to thank the students from the Department of Communication, Lauren Archibald ’18, Brian Lloyd ’18 and Daniel Valentino ’17, along with their professor John Kilker, III for the production of this video.

Tool Highlight: Malwarebytes

malwarebytesMalware, short for malicious software, is any software used to disrupt computer operation, gather sensitive information or gain access to private computer systems. Malware may be stealthy, intended to steal your information or spy on your computer for an extended period without your knowledge.

As part of its commitment to securing the campus computing environment and protecting University assets and data, Information Resources has licensed Malwarebytes Breach Remediation for all University owned PCs.

Please note that Malwarebytes does not prevent malware from being installed on your computer. Utilizing this tool regularly is part of a set of safe computing practices, which continues to be most effective way to safeguard computers and data from malicious attacks.

Regularly running Malwarebytes to scan for malware is highly recommended, certainly if you notice that your computer’s performance is sluggish or you suspect that your computer’s security has been compromised.

Review the Malwarebytes instructions to run the program on your University computer.

The Malwarebytes Breach Remediation Tool is available on all faculty and staff Windows-based computers. IT Services is exploring the feasibility of extending the tool to the Macintosh platform.

Computer Allocations for FY16/17

computerComputers for full-time faculty are being deployed and our goal is to have them completed before the end of the Fall semester. Staff systems will follow in the Spring. This year, we introduced a major change to the replacement cycle for faculty primary systems. Full-time faculty are now on an automatic four year replacement cycle, which allows IT to be inclusive and attentive to all our full-time faculty’s needs. We would like to remind everyone that due to the high costs of maintaining and replacing desktop equipment, each employee should only have ONE system.

Budget forms for computer requests for FY17/18 will be sent to department heads at the end of January.

Business Process Improvement: RoyalSync API

OrgSync, rebranded as RoyalSync at the University, is a campus engagement tool that connects our students to organizations, programs and departments on campus in a private online community. As a member of a club, class or program, students are able to stay informed of campus activities, register for events, swipe to confirm their event attendance and fill out online forms.

New student accounts are created at the beginning of each academic term. Incoming students are placed in their anticipated graduation class portal, so that they may start networking with their fellow classmates immediately. Student engagement has historically been associated with student achievement and retention so beginning with the class of 2021, new accounts will be created prior to summer orientation. Shannon Murphy Fennie, Director of the Center of Student Engagement and Tricia Cummings, Coordinator for Clubs and Organizations, are hoping to engage incoming students early on. Not only can those students stay informed about orientation, clubs and activities early in the process, but will have a more positive experience as they assimilate into campus life.

Although our campus has been using RoyalSync for a few years, we have recently completed the implementation of the RoyalSync Application Programming Interface (API). The OrgSync API allows us to request and exchange data. Thanks to this improvement and collaborative effort between our Information Resources and Student Formation and Campus Life Divisions, we can now push student data from Banner into RoyalSync. This automated process is secure and occurs every night, so that we can keep the information in RoyalSync as accurate as possible. Data can also be pulled out of the program to more accurately build alumni profiles.

How do we benefit from this improvement?

This engagement tool not only brings our campus closer together, but it has helped our campus in improving the following:

  • Central location for information regarding student club and their events/programs
  • Fragmented Web pages for clubs and organizations have been eliminated
  • Better information sharing
  • Targeted communication to specific groups
  • Minimizes paper usage
  • Tracks co-curricular involvement and student attendance
  • Less manual work due to automated update processes

What could be next?

OrgSync continuously strives to improve their services and driving student engagement to the next level. As such, our campus continues to investigate the ways in which we can apply their tools to create more efficient workflows and procedures. Because this tool harvests a lot of data concerning student involvement, we anticipate the development of reports that could be used for job searches and assessment.

Check RoyalSync out

Although RoyalSync is almost exclusively used by our students, faculty and staff still have the ability to access and peruse it.

To access RoyalSync:

  • Log into
  • Go to the Employee tab
  • In the middle of the page you will find a link for RoyalSync
  • Select the Click here link
  • Welcome to Royal Sync. Feel free to browse around.

Information Classification and Handling

Do you know how important your data is? Have you thought about where it is stored? What would you do if your data was lost?

Data is one of the University’s most valuable assets. Because the majority of our employees rely on this information to conduct their day-to-day operations, we must learn to properly handle and secure it.

As members of the University community, we have the responsibility to safeguard the information we process, which means that we need to familiarize ourselves with how data gets classified, stored and shared.

How Does Data Get Lost?

Laptop and other technologies can get stolen by unauthorized visitors
Computers or other technical equipment can get hacked through spear phishing emails

What is the Impact of Data Loss?

The repercussions vary but could include loss of University reputation, loss of funding for the University, fines, long-term loss of critical campus or departmental service, and identity theft.

Manage Your Data

We hope the information below will help you manage your data in the most secure way possible. You may select the links below to jump to the corresponding section:


Restricted Data


Restricted data is the most important or sensitive type of information. This information is regulated by law, such as HIPAA, and/or governed by other federal, state or local law, or University policy.

Examples: Social security numbers, driver license numbers, passwords, bank account numbers and credit card information.

Storage: Restricted information in electronic records should be secured with strong encryption when stored outside the central University administrative database. Restricted information in all forms of physical records must either be security locked or actively supervised in a private environment at all times.

Storage Option: RoyalDrive

Transmission: If you need to send restricted information through an email, please follow the following steps:
1. Save the information in RoyalDrive and set a password for it
2. Send the intended recipient an email containing the RoyalDrive ticket
4. Call the recipient and relay the password information to them

Confidential Data


Confidential information, while not being overtly damaging to the user, can be potentially embarrassing to the University. It may contain records or information on events or activities that can be misinterpreted by people unfamiliar with those activities.

Examples: Grades, class lists, financial aid information, donor records, tuition bills, employee performance reviews, disability claims and department budget information.

Storage: Confidential information shall be stored in physical or electronic environments where access is limited to only those who need to conduct University business.

Storage Options: RoyalDrive and OneDrive for Business

Transmission: Confidential information may be transmitted over the University or external networks as required, but only with those who need to use the information.

Public Use Data


Public use information can be released without much concern for security.

Examples: Campus maps, event and class schedules, press releases and athletic scores and schedules.

Campus Resources

If you have any questions regarding data classification, handling and storage, contact the Information Security Office at 570-941-4226 or email