Windows 10 Upgrade and Training Information

After months of testing, Client Services is excited to announce the limited availability of the Windows 10 self-service upgrade through Microsoft’s System Center Configuration Manager (SCCM). This self-service upgrade is first being offered to faculty and staff members who are using a Dell Optiplex 3000 series desktop device that is not scheduled for replacement in 2017. The Optiplex 3000 series devices are the first to receive the upgrade because testing demonstrated this model will complete the upgrade more rapidly than older models. The Dell Optiplex 3000 series includes Dell Optiplex models 3010, 3020, 3040 and 3046. Laptops and older series desktops will be eligible for the self-service upgrade at a later date.

The upgrade is being offered on a department by department basis. Individuals who are eligible recipients of the Windows 10 Self-Service Upgrade will be notified of their eligibility via email two weeks prior to the eligibility start date. Once the start date arrives, the upgrade can be applied Monday through Thursday of that week. Participants are encouraged to start the upgrade at the end of a work day, just prior to leaving for the evening. Once the upgrade is triggered, no further action is required to complete the upgrade. Departments and individuals unable to perform the upgrade in the assigned week can be rescheduled at a later, more convenient time by contacting

In order to better assist individuals with the upgrade, a dedicated IT support person will be assigned to each participant. Dedicated support will not perform the upgrade on behalf of participants but should be contacted if a problem is encountered at any time during the upgrade process. The name of the dedicated support person will be included in each participant’s email invitation.

Windows 10 is now the standard operating system being deployed on new computers and on computers requiring rebuilds. Additionally, all lab computers will be upgraded to Windows 10 LTSB (Long Term Servicing Branch) this summer.

Windows 10 training sessions will begin in February. We recommend the following Windows 10 resources:

By Diane Kennedy, IT Client Services Analyst

Fall 2016 Training Sessions

IT Services offers a variety of one-on-one and group training sessions to faculty and staff. Contact us today to brush up on your computer skills or to get hands-on training for the most commonly used campus applications such as CMS, Microsoft Office and more.

In addition to standard training classes, we are happy to announce the following Fall IT sessions. These topics have been selected from technology conversations with members of our campus. Grab a colleague and make sure to join us for any or all of our sessions. Each session is approximately an hour long.

The featured classes in the fall include the following:


  • September 8, 10 a.m. to 11 a.m. in AMH 103: Resizing your images using Gimp (free software)
  • September 15, 2 p.m. to 3 p.m. in AMH 103: Use mail merge to send personalized emails messages to your email list (Microsoft Office). Maximum of 6 registrants.
  • September 20, 9 a.m. to 10 a.m. in AMH 103: Basic Computing: The purpose of this basic computer tutorial is to help the reader better understand how to use their computer more effectively. This session will include: What files and file types are, where are my files stored, how to copy files, zooming in and out, internet browsers, using menus and toolbars, copy and paste text in Word, and more.


  • October 5, 2 p.m. to 3 p.m. in Brennan 502: Resizing your images using Gimp (free software)
  • October 13, 10 a.m. to 11 a.m. in AMH 103: Use mail merge to send personalized emails messages to your email list (Microsoft Office). Maximum of 6 registrants.
  • October 17, 2 p.m. to 3 p.m. in TDC 406: Basic Computing

Register for these sessions online today as spaces are limited. For questions, email

Coming soon: Use D2L to access IT resource documents and training materials

Desire2Learn (D2L) is the University’s learning management system. This online system is almost exclusively used by faculty to enhance their classroom instruction by sharing course related materials, online quizzes and to collect assignments.

IT Services is currently developing an IT Resources and Training course in D2L that will gather instructions and resources concerning campus technologies. Once completed, it will be made available to all faculty and staff. This platform is ideal because of its versatility. It allows us to reference online articles, gather documents and videos all in one central location.

Although D2L is easy to navigate, we will be offering training during late Fall.