Information Technology has moved the Request for Event Technology/Support form (OIT Equipment Request Form in the My.Scranton portal) into our current Royal IT Support ticketing system.
How do I submit my request for technology equipment or support for a campus event, meeting or class?
You can access the system in two ways. Please note that you will need to log into the system with your my.scranton credentials.
• Go directly to scranton.edu/royalitsupport OR log into the my.scranton portal, and on the Home tab you will see a Royal IT Support link. You will also find the Request Event Technology Equipment/Support link under University Links (Home tab).
• Select the third option on the menu (once you have logged into Royal IT Support): Request Event Technology Equipment/Support.
• Complete the form.
• Select Submit.
• You will receive an email that confirms that we have received the request, and a second email when the equipment/support has been scheduled.
What happens to my existing tickets?
We will start using Royal IT Support for all requests beginning on August 19. If you already have an open request, our Technology Support Center will transfer these to the new system.
Will I still receive updates through e-mail?
Yes. You will continue receiving email updates. You can also view request statuses and updates through the Royal IT Support portal.
Click here for complete information on our event technology equipment or support services availability and processes.
If you have any questions, please contact the Technology Support Center at 570-941-4357 or firstname.lastname@example.org.