Tech Tip from IT Staff – Zoom Exhaustion is Real

Zoom Exhaustion is Real….. A few tips from Stephen Hickman, Executive Director of the Center for Mindful Self-Compassion and Susan Bowen, CIO.

  • Before starting your Zoom meeting, take a few moments to settle and ground yourself so you can give the person and the meeting your full attention.
  • When the meeting starts, take the time to greet each participant and notice each face.
  • Although we are fond of the “Brady Bunch Squares” or Gallery view choose “Speaker View” so that you can focus on the person who is speaking.  Doing this mimics a conference table where you are aware of everyone, but focused on who is speaking.
  • Decide not to multitask. Focus your attention in one area.
  • Take breaks between your Zoom sessions.  An idea to consider is a 50-minute hour that enables you to run to the restroom, get a drink of water, or attend to a child or pet!
  • Remind yourself this is new territory for all of us – practice patience and positivity.

Tech Tips from IT Staff – Banner Tips and New Features

By Cindy Hricko, Manager Enterprise Application

Banner Tip 1: With Banner Job Submission, you have the ability to have the file go to the database, so you can view when it is finished running. Click to view instructions (authentication required).

Banner Tip 2:   Did you know that you can get to Self Service through the Banner Application Navigator page?

In other words, while in Banner, type Time Sheet (or any form that is Self Service Banner such as Student Profile) and it will appear in the drop down. Click on it and you will go to SSB.

Click the HOUSE icon within Self Service Banner and you go back to Banner Application Navigator.

Banner Tip 3: Did you know that you can go to the Employee Application Menu through Self Service? Under Employee Menu Tab -> Other Employee Functions->Applications Menu

Banner Tip 4:   Use of User Preferences in Banner is available with a recent Release of Banner. If you are on a Banner Form, such as, GOAEMAL, it currently only displays 3 records on each page as the default. If you would like to change to a larger number for every time you go into Banner… you now can. Change the number on the bottom  for the per page from 3 to 10 and then Click settings and Save Pagination Settings. Each time you go into the form now, it will have the value you have determined.  With the Restore Pagination Settings, it will revert back to the Ellucian baseline default. This new feature is across Banner forms.

Tech Tips from IT Staff – D2L Video and Quiz Tips

Uploading large videos to D2L with an iPhone by Patrick J. Mullarkey, Application Administrator

If you are a  faculty member looking to upload large videos to D2L that were recorded with an iPhone, take a moment to review this free iPhone/iPad app: Video Compress – Shrink Vids.

Using the Respondus Lockdown Browser tool when giving quizzes in D2L – Tony Gazoo, Application Administrator

With the increase in online testing, we would like to provide some guidance on the use of Respondus Lockdown Browser tool within D2L. The Respondus LDB can only be properly installed by students from within our D2L instance. Our recommendation is to create a “practice LDB” quiz in each course with one or two questions and enable it to require lockdown browser.  Instruct students to open the practice quiz and they will be prompted to download Respondus LDB before actually starting the quiz. They can then take the “practice LDB” quiz and be assured that Respondus LDB works on their computer before taking a real quiz. If they use the same computer to take subsequent quizzes, then they should be successful using the Respondus Lockdown Browser.

Click here for directions on how to enable Respondus Lockdown Browser on a quiz in D2L.

Tech Tips from IT Staff – Staying Secure

Zoom Security Updates by Ikram Muhammad, Information Security Engineer

To maximize security and minimize risks while working remotely, please follow University safety and security that can be found on the Information Technology website. Zoom regularly releases software updates including updated security features. You should see reminders from Zoom and should apply these updates on a timely basis.

Safeguard your credentials as report information by Maureen Castaldi, Manager Database Management

While working from home remember to safeguard your credentials as well as output from reports that you run from Banner Admin, ARGOS and/or Employee Applications. Output should be saved to onedrive and/or H:/G: drives. In addition, reports run from Banner Admin can be saved to the database as documented here.

Duo is required to access by Don McCall, Technology Support Center Analyst

Just a quick reminder that Duo is required to access, but it does work a little bit different than usual. Right after signing in, the system automatically sends the Duo request, so be sure to have your phone handy the moment you sign in. In some cases, it even bypasses the popup notification on your phone. In that case, you may want to open the Duo app directly so that you can see the incoming login request.

Securely Sharing Files with Restricted Data

Although email is a useful and necessary means of communicating, it is not necessarily the most secure method for sharing important or sensitive documents. For example, an email does not simply go from the sender to the recipient instantaneously. Most emails have to travel across multiple networks and servers before arriving in their intended audience’s inbox. These pause points expose emails to attack, usually due to unsecured networks, vulnerable servers, and the people savvy enough to hack them.

The Division of Information Technology recommends that you share specific documents or entire folders using OneDrive (and/or SharePoint). You can review and edit permissions at any time.

Click here to view entire recommendation and step-by-step instructions.

Classroom Database Update: Application Search Available on the Instructor PC

Peruse the online Classroom Database to find the smart room you need for your next lecture or meeting. The database search reveals specific room equipment as well as room availability, and provides supporting materials and guides for specific technologies.

Instructor PC Update

The Academic Technology Advisory Council, whose members provide guidance and advice on academic technology at the University, requested last Fall that IT include the installed Instructor PC applications (or software) to the current database to help in the preparation and assignment of classrooms.

As such, we are happy to announce that the database has been upgraded to reflect this change. To review the Instructor PC software:

  • Go to and log in
  • Select Building
  • Select the room by clicking View
  • Scroll down to Equipment and select Instructor PC
  • This will show you a list of the Installed Applications

Use the Search feature

You may notice that the list of Installed Applications can be quite lengthy. To limit the number of results, type the application you are looking for in the Search box.

Please note that if there are student machines in the room, they will have the same software as the Instructor PC.



Zoom Provides Improved Communications through Video and Audio Web Conferencing

Are you trying to schedule a visiting class speaker? Do you find it difficult to interview a candidate living at a distance? If so, Zoom may be your solution! Zoom provides video and voice communication, along with screen sharing and many other features.

Sign up, it’s FREE

If you are looking to schedule a short meeting or webinar – you can open up a Zoom account on your own. Visit to set up your account.

Free accounts consist of the following:

  • 40-minute time limit on meetings with 3 or more participants
  • Unlimited number of meetings
  • 100 participants maximum

Will your meeting exceed 40 minutes?

The University has an agreement with Zoom allowing licensed users to conduct web conferences. Our agreement provides users with the ability to have meetings with up to 300 users for unlimited minutes.

The Division of Information Technology has an account that can be used pending availability. To request the use of this account, please enter an Event Technology Request (log into My.Scranton, on the HOME tab select Royal IT Support. The Event Technology Request form is on the bottom left). Please make sure to include meeting details in the request.

Find out more about Zoom at or contact the Technology Support Center.

Getting a new cellphone during the holidays? Register a second device with Duo to maintain your My.Scranton access.

If you plan to purchase a new cellphone during the holidays, you will need to re-enroll your account and reconfigure your device. Since our offices close during the holidays, we recommend that users that are planning to replace their cellphones enroll a second device in Two Step today.

Registering a second device prior to getting a new phone, will allow users to continue to log into the My.Scranton portal until IT support resumes on Thursday, January 2.

Register a Secondary Device

Device options include a smartphone, tablet and a hardware token (tokens can only be obtained by visiting the Technology Support).

Adding a Secondary Device

  • Go to
  • Choose an existing authentication method to log into your account
  • Select + Add another device
  • Choose Mobile phone or Tablet (iPad, Nexus 7, etc.)
  • Follow the prompts to add the new device

Upon completion of the onscreen prompts, you will have enrolled a secondary device which can be used to authenticate with. The next time you log into my.scranton, you will be able to select your device and authentication method.

Enroll Your New Phone

If the new device has the same phone number as the older device, then you will need to reactivate the new device.

  • Go to
  • Choose an authentication method to log into your account
  • Next to your cell phone device, select Device Options
  • Click Reactivate Duo Mobile
  • Verify the type of phone
  • Install and open the Duo App
  • Tap the “+” button.
  • Scan the barcode on the screen
  • Click Continue

If the new device has a different phone number as the older device, you need to add it as a new device.
Go to

  • Choose an authentication method to log into your account
  • Select + Add another device
  • Choose Mobile phone
  • Follow the prompts to add the new mobile phone

Technology Support Center

The Technology Support Center is located on the first floor of AMH. Please contact us for questions at 570-941-4357 or

We will be closed or operating on an alternate schedule during the following times:

– Thursday, Nov. 28 – Saturday, Nov. 30: Closed (Thanksgiving Break)
– Saturday, Dec. 14: 8:00 a.m. to 5:00 p.m. (Finals Week)
– Sunday, Dec. 15: Closed (Finals Week)
– Monday, Dec. 16 – Friday, Dec. 20: 8:00 a.m. to 6:00 p.m.
– Saturday, Dec. 21 – Tuesday, Jan.1: Closed (Holiday Break)

Mac Computer Upgrades: Legacy Software and Catalina

Since macOS Catalina is the first Apple operating system that will no longer support 32-bit applications; Apple has provided a way to identify the software that will no longer run when upgrades.

In order to find these applications follow these steps:

  • Click on the Apple logo on the top left of the screen
  • Select About This Mac
  • Click on the System Report button
  • Scroll down the left pane to the Software section and select Legacy Software

Only 32-bit software that is no longer supported by Catalina will show up in this section. If the software that shows up here is important to you, you might consider postponing your upgrade.

If you have software you know to be 64-bit but shows up on this list it means that the software has 32-bit components that cannot be guaranteed to work or work properly under Catalina.

If you have legacy software that is essential to you, you might consider contacting the vendor to find out if or when they will have a Catalina compatible version and what you should do in order to obtain it.

AWS Educate in the Classroom

AWS Educate, Amazon’s cloud-based web services platform geared specifically towards educational institutions, has made its debut at the University of Scranton as part of a pilot for the new Data Science Concentration.

The service, which grants access to virtually the entire suite of services offered through Amazon AWS, enables faculty and students to create and manage their own dedicated virtual environment free of charge from anywhere they have internet access. Through the classroom interface, a Professor can configure which services are available to their students and can connect to and manage each student’s computing environment. Virtual classrooms give students the freedom to operate on their own while still allowing the professor to effectively manage the course curriculum.

In the pilot, Dr. Jason Graham of the Mathematics Department is introducing his students to the R programming language and its IDE, RStudio. With AWS Educate, his students are able to deploy their own dedicated EC2 (Elastic Compute Cloud) virtual machine with all of the required software pre-configured for its immediate use all in a matter of minutes. Not only does this save the students from having to install complex software on their personal machines, it also saves Dr. Graham from having to devote precious class time to troubleshooting issues caused by disparities in student hardware.

Cloud-based services are becoming more and more common as user and organizational needs change. By having services like AWS Educate available for students, we’re giving them the opportunity to learn valuable skills which will serve them well when it comes time for them to leave the University. After all, the future of IT is in the cloud!

Get Started with AWS Educate

Faculty members can register as an educator using their University email address at This will associate their email address with the University of Scranton’s AWS Educate institutional account and allow them to create and manage virtual classrooms.

Please note that as you enter the required information, you will be prompted to either enter an existing AWS account or sign up for a “free” Amazon Educate account. If you sign up for the free account, it’s good for a year but doesn’t require any credit card information. We recommend the alternate option where you associate your AWS Educate account with an AWS account, which requires a credit card. This option is permanent and doesn’t cost anything as long as you stay within the credits allocated through AWS Educate.