Getting a new cellphone during the holidays? Register a second device with Duo to maintain your My.Scranton access.

If you plan to purchase a new cellphone during the holidays, you will need to re-enroll your account and reconfigure your device. Since our offices close during the holidays, we recommend that users that are planning to replace their cellphones enroll a second device in Two Step today.

Registering a second device prior to getting a new phone, will allow users to continue to log into the My.Scranton portal until IT support resumes on Thursday, January 2.

Register a Secondary Device

Device options include a smartphone, tablet and a hardware token (tokens can only be obtained by visiting the Technology Support).

Adding a Secondary Device

  • Go to https://duo.scranton.edu/
  • Choose an existing authentication method to log into your account
  • Select + Add another device
  • Choose Mobile phone or Tablet (iPad, Nexus 7, etc.)
  • Follow the prompts to add the new device

Upon completion of the onscreen prompts, you will have enrolled a secondary device which can be used to authenticate with. The next time you log into my.scranton, you will be able to select your device and authentication method.

Enroll Your New Phone

If the new device has the same phone number as the older device, then you will need to reactivate the new device.

  • Go to https://duo.scranton.edu/
  • Choose an authentication method to log into your account
  • Next to your cell phone device, select Device Options
  • Click Reactivate Duo Mobile
  • Verify the type of phone
  • Install and open the Duo App
  • Tap the “+” button.
  • Scan the barcode on the screen
  • Click Continue

If the new device has a different phone number as the older device, you need to add it as a new device.
Go to https://duo.scranton.edu/

  • Choose an authentication method to log into your account
  • Select + Add another device
  • Choose Mobile phone
  • Follow the prompts to add the new mobile phone

Technology Support Center

The Technology Support Center is located on the first floor of AMH. Please contact us for questions at 570-941-4357 or techsupport@scranton.edu.

We will be closed or operating on an alternate schedule during the following times:

– Thursday, Nov. 28 – Saturday, Nov. 30: Closed (Thanksgiving Break)
– Saturday, Dec. 14: 8:00 a.m. to 5:00 p.m. (Finals Week)
– Sunday, Dec. 15: Closed (Finals Week)
– Monday, Dec. 16 – Friday, Dec. 20: 8:00 a.m. to 6:00 p.m.
– Saturday, Dec. 21 – Tuesday, Jan.1: Closed (Holiday Break)

Mac Computer Upgrades: Legacy Software and Catalina

Since macOS Catalina is the first Apple operating system that will no longer support 32-bit applications; Apple has provided a way to identify the software that will no longer run when upgrades.

In order to find these applications follow these steps:

  • Click on the Apple logo on the top left of the screen
  • Select About This Mac
  • Click on the System Report button
  • Scroll down the left pane to the Software section and select Legacy Software

Only 32-bit software that is no longer supported by Catalina will show up in this section. If the software that shows up here is important to you, you might consider postponing your upgrade.

If you have software you know to be 64-bit but shows up on this list it means that the software has 32-bit components that cannot be guaranteed to work or work properly under Catalina.

If you have legacy software that is essential to you, you might consider contacting the vendor to find out if or when they will have a Catalina compatible version and what you should do in order to obtain it.

AWS Educate in the Classroom

AWS Educate, Amazon’s cloud-based web services platform geared specifically towards educational institutions, has made its debut at the University of Scranton as part of a pilot for the new Data Science Concentration.

The service, which grants access to virtually the entire suite of services offered through Amazon AWS, enables faculty and students to create and manage their own dedicated virtual environment free of charge from anywhere they have internet access. Through the classroom interface, a Professor can configure which services are available to their students and can connect to and manage each student’s computing environment. Virtual classrooms give students the freedom to operate on their own while still allowing the professor to effectively manage the course curriculum.

In the pilot, Dr. Jason Graham of the Mathematics Department is introducing his students to the R programming language and its IDE, RStudio. With AWS Educate, his students are able to deploy their own dedicated EC2 (Elastic Compute Cloud) virtual machine with all of the required software pre-configured for its immediate use all in a matter of minutes. Not only does this save the students from having to install complex software on their personal machines, it also saves Dr. Graham from having to devote precious class time to troubleshooting issues caused by disparities in student hardware.

Cloud-based services are becoming more and more common as user and organizational needs change. By having services like AWS Educate available for students, we’re giving them the opportunity to learn valuable skills which will serve them well when it comes time for them to leave the University. After all, the future of IT is in the cloud!

Get Started with AWS Educate

Faculty members can register as an educator using their University email address at https://aws.amazon.com/education/awseducate/. This will associate their email address with the University of Scranton’s AWS Educate institutional account and allow them to create and manage virtual classrooms.

Please note that as you enter the required information, you will be prompted to either enter an existing AWS account or sign up for a “free” Amazon Educate account. If you sign up for the free account, it’s good for a year but doesn’t require any credit card information. We recommend the alternate option where you associate your AWS Educate account with an AWS account, which requires a credit card. This option is permanent and doesn’t cost anything as long as you stay within the credits allocated through AWS Educate.

Two Step Required in remote.scranton.edu

Two Step (through DUO) will be required when using our remote (VDI) environments. This does not apply to VDI in classsrooms.

What does this change mean?

After August 19th, when you log into remote.scranton.edu and you enter your credentials (Royal ID and Password), you will receive a push notification on your mobile device. As soon as you authenticate by selecting the green checkbox, you will be able to access remote. If you are using a token, you will be prompted for a temporary code on the login page.

Video Instructions

Business Improvement: New RoyalSync Platform by Presence

The Center for Student Engagement is proud to announce that RoyalSync, the University’s co-curricular campus engagement platform, will be relaunched this fall powered by a new platform, Presence. Presence is a web and mobile software platform that helps campuses identify ways to increase student engagement, enhance assessment practices and promote opportunities, ultimately improving outcomes and retention. Presence will allow the Center for Student Engagement to simplify processes with student organization and event management, track student involvement with card swipe technology, identify student involvement trends and behaviors with real-time analytics, and help students make progress toward skill development through a co-curricular transcript.

When OrgSync, the previous platform that powered RoyalSync, was scheduled to be retired, the Center for Student Engagement, along with partners across the Division of Student Life and the Kania School of Management, began to search for a suitable replacement product, with the support of the IT division. The IT division helped us navigate the Third-Party Software Evaluation Lite assessment process to help us evaluate potential replacement products. After several rounds of demos from potential vendors, we selected Presence as the replacement platform for RoyalSync.

Over the spring semester, the Center for Student Engagement and the IT division have worked with Presence to build out the platform for our campus needs and attended web-based training to learn all the essentials of the platform. Undergraduate students will be the primary audience that RoyalSync will serve, providing information about student organizations and events all in one place, while student leaders with support from faculty/staff moderators can plan club/organization campus activities.

The new RoyalSync will be launched at the start of the Fall 2019 semester with in-person and web based training being offered to students and faculty/staff users. Please feel free to check out the new RoyalSync at royalsync.scranton.edu. For additional questions, please email cse@scranton.edu.

Written by Michael Ritterbeck, Director of the Center for Student Engagement at The University of Scranton

Business Improvement: Ellucian DegreeWorks

The University of Scranton is proud to announce the planned implementation of Ellucian DegreeWorks, an easy-to-use, online suite of academic planning tools that assist students and advisors in planning, tracking and auditing academic progress and completion of degree requirements.  DegreeWorks is a web-based audit tool that will provide a clear and convenient method for: viewing and tracking requirements for the degree program declared by a student; supporting more timely degree certification by reducing paperwork and manual degree certification checklists; and aiding departments in forecasting course capacity demand. The program compares degree requirements against coursework completed to produce an easy-to-read, online worksheet that displays degree requirements by categories (GE, Major, Minor, Concentration).  The University’s decision to adopt DegreeWorks, the most modern educational program planning tool in the higher education marketplace, was highlighted as a strength by the Middle States Peer Review Team in their oral debriefing.

DegreeWorks also features a Transfer Equivalency (TE) module designed to articulate and map external coursework to University of Scranton equivalencies. Its self-service tool will allow high school and transfer students to forecast their transferable credits, a utility that will greatly improve the timeliness and processing of transfer credit for these applicant populations.

Susan Bowen, CIO, and Julie Ferguson, Registrar, are the executive sponsors of the DegreeWorks project. “DegreeWorks is a university-wide initiative that will further enhance the student user experience at UofS,” states Ms. Bowen.   Ms. Ferguson added “An implementation committee, co-chaired by Rose Ann Jubinski, IT Business Applications Analyst, and Lisa Cornell, Associate Registrar, will include cross-campus representation from TAG, Faculty Advisors, Advising Centers, ORAS, Financial Aid, IT, Dean’s Offices and the Office of the Provost. Advisors, Department Chairs and Program Directors will be routinely consulted throughout the coding and testing processes.”  Extensive training will be provided to all users.

DegreeWorks is expected to launch in Fall 2020; the product will be available to undergraduate and graduate students admitted in Fall 2020 and thereafter.  CAPP will be used to track the degree requirements of students admitted prior to Fall 2020.


Written by Julie Ferguson, Registrar

Update: IT Resources

IT Training Resources

All of our training materials are now available online. Simply visit scranton.edu/ITtraining to access our new SharePoint folder. Authentication will be required.

Website
We have created the following new web pages in response to various campus requests:

Social Media
We invite you to follow us today at our respective social media websites listed below.

Twitter: @ScrantonTSC

Facebook: The University of Scranton’s Technology Support Center

Computer Budget Forms for FY19/20

Microcomputer budget forms for academic and administrative computer requests for FY19/20 will be emailed to department heads in February and will be due back to IT early March 2019. In light of limited budgetary resources, the evaluation and prioritization of these technology requests will focus on providing efficiencies in the administrative and academic areas.

As a reminder, each employee should have only one system. If your current computer equipment does not meet your needs in performing your job, please make sure to contact your supervisor before the forms are submitted. Full-time faculty are on an automatic four-year renewal cycle and do not need to be requested. IT staff members will meet with departments who have computer labs to determine what’s needed and are available to meet with all departments to assist in this process.

If you have any questions, please email itassets@scranton.edu.

Coming Soon to your Desktop

Security While you Sleep

While you’re home resting and refreshing, your office computer will be refreshing, too! This new strategy for updating office computers in the early morning hours will secure them from vulnerabilities like never before with minimal disruption to you. This includes KBOX updates, Windows quality and feature updates, anti-virus and anti-malware scans, Windows health checks and more!

VPN Client for Laptops

This new client provides the ability to access on-campus services from off-campus networks! This includes licensing services for software such as Matlab and Windows/MS Office activations as well as access to on-campus network drives. All new laptop deliveries will include this client while current laptop owners will receive it with KBOX updates as soon as February 2019.

The Technology Support Center is on Facebook and Twitter!

Subscribing to our social media entities is a great way to receive timely updates concerning our services. Likewise, follow us online for advice and tips to become a safer online citizen. Furthermore, get to know our best and brightest student consultants on our recurring “Consultant’s Corner” segment!

Do you have a question or incident to report to the Technology Support Center? Get social! In addition to the multiple methods you already use to reach the Technology Support Center, Twitter and Facebook provide rapid communication between TSC staff and the University community.

We invite you to follow us today at our respective social media websites listed below.

Twitter: @ScrantonTSC

Facebook: The University of Scranton’s Technology Support Center