Two Step Required in remote.scranton.edu

Two Step (through DUO) will be required when using our remote (VDI) environments. This does not apply to VDI in classsrooms.

What does this change mean?

After August 19th, when you log into remote.scranton.edu and you enter your credentials (Royal ID and Password), you will receive a push notification on your mobile device. As soon as you authenticate by selecting the green checkbox, you will be able to access remote. If you are using a token, you will be prompted for a temporary code on the login page.

Video Instructions

Business Improvement: New RoyalSync Platform by Presence

The Center for Student Engagement is proud to announce that RoyalSync, the University’s co-curricular campus engagement platform, will be relaunched this fall powered by a new platform, Presence. Presence is a web and mobile software platform that helps campuses identify ways to increase student engagement, enhance assessment practices and promote opportunities, ultimately improving outcomes and retention. Presence will allow the Center for Student Engagement to simplify processes with student organization and event management, track student involvement with card swipe technology, identify student involvement trends and behaviors with real-time analytics, and help students make progress toward skill development through a co-curricular transcript.

When OrgSync, the previous platform that powered RoyalSync, was scheduled to be retired, the Center for Student Engagement, along with partners across the Division of Student Life and the Kania School of Management, began to search for a suitable replacement product, with the support of the IT division. The IT division helped us navigate the Third-Party Software Evaluation Lite assessment process to help us evaluate potential replacement products. After several rounds of demos from potential vendors, we selected Presence as the replacement platform for RoyalSync.

Over the spring semester, the Center for Student Engagement and the IT division have worked with Presence to build out the platform for our campus needs and attended web-based training to learn all the essentials of the platform. Undergraduate students will be the primary audience that RoyalSync will serve, providing information about student organizations and events all in one place, while student leaders with support from faculty/staff moderators can plan club/organization campus activities.

The new RoyalSync will be launched at the start of the Fall 2019 semester with in-person and web based training being offered to students and faculty/staff users. Please feel free to check out the new RoyalSync at royalsync.scranton.edu. For additional questions, please email cse@scranton.edu.

Written by Michael Ritterbeck, Director of the Center for Student Engagement at The University of Scranton

Business Improvement: Ellucian DegreeWorks

The University of Scranton is proud to announce the planned implementation of Ellucian DegreeWorks, an easy-to-use, online suite of academic planning tools that assist students and advisors in planning, tracking and auditing academic progress and completion of degree requirements.  DegreeWorks is a web-based audit tool that will provide a clear and convenient method for: viewing and tracking requirements for the degree program declared by a student; supporting more timely degree certification by reducing paperwork and manual degree certification checklists; and aiding departments in forecasting course capacity demand. The program compares degree requirements against coursework completed to produce an easy-to-read, online worksheet that displays degree requirements by categories (GE, Major, Minor, Concentration).  The University’s decision to adopt DegreeWorks, the most modern educational program planning tool in the higher education marketplace, was highlighted as a strength by the Middle States Peer Review Team in their oral debriefing.

DegreeWorks also features a Transfer Equivalency (TE) module designed to articulate and map external coursework to University of Scranton equivalencies. Its self-service tool will allow high school and transfer students to forecast their transferable credits, a utility that will greatly improve the timeliness and processing of transfer credit for these applicant populations.

Susan Bowen, CIO, and Julie Ferguson, Registrar, are the executive sponsors of the DegreeWorks project. “DegreeWorks is a university-wide initiative that will further enhance the student user experience at UofS,” states Ms. Bowen.   Ms. Ferguson added “An implementation committee, co-chaired by Rose Ann Jubinski, IT Business Applications Analyst, and Lisa Cornell, Associate Registrar, will include cross-campus representation from TAG, Faculty Advisors, Advising Centers, ORAS, Financial Aid, IT, Dean’s Offices and the Office of the Provost. Advisors, Department Chairs and Program Directors will be routinely consulted throughout the coding and testing processes.”  Extensive training will be provided to all users.

DegreeWorks is expected to launch in Fall 2020; the product will be available to undergraduate and graduate students admitted in Fall 2020 and thereafter.  CAPP will be used to track the degree requirements of students admitted prior to Fall 2020.


Written by Julie Ferguson, Registrar

Update: IT Resources

IT Training Resources

All of our training materials are now available online. Simply visit scranton.edu/ITtraining to access our new SharePoint folder. Authentication will be required.

Website
We have created the following new web pages in response to various campus requests:

Social Media
We invite you to follow us today at our respective social media websites listed below.

Twitter: @ScrantonTSC

Facebook: The University of Scranton’s Technology Support Center

Computer Budget Forms for FY19/20

Microcomputer budget forms for academic and administrative computer requests for FY19/20 will be emailed to department heads in February and will be due back to IT early March 2019. In light of limited budgetary resources, the evaluation and prioritization of these technology requests will focus on providing efficiencies in the administrative and academic areas.

As a reminder, each employee should have only one system. If your current computer equipment does not meet your needs in performing your job, please make sure to contact your supervisor before the forms are submitted. Full-time faculty are on an automatic four-year renewal cycle and do not need to be requested. IT staff members will meet with departments who have computer labs to determine what’s needed and are available to meet with all departments to assist in this process.

If you have any questions, please email itassets@scranton.edu.

Coming Soon to your Desktop

Security While you Sleep

While you’re home resting and refreshing, your office computer will be refreshing, too! This new strategy for updating office computers in the early morning hours will secure them from vulnerabilities like never before with minimal disruption to you. This includes KBOX updates, Windows quality and feature updates, anti-virus and anti-malware scans, Windows health checks and more!

VPN Client for Laptops

This new client provides the ability to access on-campus services from off-campus networks! This includes licensing services for software such as Matlab and Windows/MS Office activations as well as access to on-campus network drives. All new laptop deliveries will include this client while current laptop owners will receive it with KBOX updates as soon as February 2019.

The Technology Support Center is on Facebook and Twitter!

Subscribing to our social media entities is a great way to receive timely updates concerning our services. Likewise, follow us online for advice and tips to become a safer online citizen. Furthermore, get to know our best and brightest student consultants on our recurring “Consultant’s Corner” segment!

Do you have a question or incident to report to the Technology Support Center? Get social! In addition to the multiple methods you already use to reach the Technology Support Center, Twitter and Facebook provide rapid communication between TSC staff and the University community.

We invite you to follow us today at our respective social media websites listed below.

Twitter: @ScrantonTSC

Facebook: The University of Scranton’s Technology Support Center

Summer Implementations

Two Step Login

The Two Step Login process uses two forms of authentication to verify your identity, which is essential to strengthen our information security efforts.

Staff started enrolling in Two Step through Duo on August 13. After September 17, all staff will be required to complete the Two Step Login to access University systems.

Faculty and students will start enrolling in September. More information to come.

We welcome the opportunity to answer questions or help you enroll your account on Wednesday, September 12 from 11 a.m. to 12 p.m. in ELH 235 (The Kane Forum). Register to let us know you plan on attending.


New Scranton Mobile App

Thanks to the Scranton app, you can keep in touch with The University of Scranton wherever you go. You can check out news and events to find out what’s happening, keep tabs on sports news and scores, and check your course schedule and grades.

The latest version includes new features such as dining menus, laundry view, rec facilities hours, and more!

Available on the Apple App Store and Android App on Google Play.

 


Royal IT Support

Royal IT Support successfully launched in July. All inquiries, requests and issues relating to campus technologies are being managed through this new system.

Access Royal IT Support.

Royal IT Support is Live

Information Technology is proud to announce the launch of Royal IT Support, our new IT ticketing system. Royal IT Support, which replaces Footprints, provides our campus with improved communication around IT issues and requests.

Royal IT Support Features

This system allows users to easily:

Report an Issue through a simplified form (on your behalf or someone else’s).
Request a Service through an IT service catalog.
FAQ answers questions about the new website.
View my Issues/Requests gathers all of your open (active) and closed (completed) requests.

How do I access Royal IT Support?
You can access the system in two ways. Please note that you will need to log into the system with your my.scranton credentials.
• Go directly to scranton.edu/royalitsupport.
• Log into the my.scranton portal, and on the Home tab you will see an Royal IT Support link.

What happens to my existing tickets/requests in Footprints?
Both systems will be running simultaneously for a few months. If you already have open request in Footprints, they will continue to be resolved through this system. New requests are added in Royal IT Support. Query access will be available in Footprints by going to tsc.scranton,edu.

Will I still receive updates through e-mail?
Yes. You will continue receiving email updates. You can also view request statuses and updates through the Royal IT Support portal.

The following sessions have been scheduled to review this new system. Please register at scranton.edu/ITtraining.
• Tue. July 10 – 10 a.m. to 10.30 a.m. in AMH 103
• Tue. July 31 – 3 p.m. to 3:30 p.m. in AMH 103
• Fri. Aug. 17 – 9:30 a.m. to 10.00 a.m. HYL 402

If you have any questions, please contact the Technology Support Center at 570-941-4357 or techsupport@scranton.edu.