Business Improvement: Ellucian DegreeWorks

The University of Scranton is proud to announce the planned implementation of Ellucian DegreeWorks, an easy-to-use, online suite of academic planning tools that assist students and advisors in planning, tracking and auditing academic progress and completion of degree requirements.  DegreeWorks is a web-based audit tool that will provide a clear and convenient method for: viewing and tracking requirements for the degree program declared by a student; supporting more timely degree certification by reducing paperwork and manual degree certification checklists; and aiding departments in forecasting course capacity demand. The program compares degree requirements against coursework completed to produce an easy-to-read, online worksheet that displays degree requirements by categories (GE, Major, Minor, Concentration).  The University’s decision to adopt DegreeWorks, the most modern educational program planning tool in the higher education marketplace, was highlighted as a strength by the Middle States Peer Review Team in their oral debriefing.

DegreeWorks also features a Transfer Equivalency (TE) module designed to articulate and map external coursework to University of Scranton equivalencies. Its self-service tool will allow high school and transfer students to forecast their transferable credits, a utility that will greatly improve the timeliness and processing of transfer credit for these applicant populations.

Susan Bowen, CIO, and Julie Ferguson, Registrar, are the executive sponsors of the DegreeWorks project. “DegreeWorks is a university-wide initiative that will further enhance the student user experience at UofS,” states Ms. Bowen.   Ms. Ferguson added “An implementation committee, co-chaired by Rose Ann Jubinski, IT Business Applications Analyst, and Lisa Cornell, Associate Registrar, will include cross-campus representation from TAG, Faculty Advisors, Advising Centers, ORAS, Financial Aid, IT, Dean’s Offices and the Office of the Provost. Advisors, Department Chairs and Program Directors will be routinely consulted throughout the coding and testing processes.”  Extensive training will be provided to all users.

DegreeWorks is expected to launch in Fall 2020; the product will be available to undergraduate and graduate students admitted in Fall 2020 and thereafter.  CAPP will be used to track the degree requirements of students admitted prior to Fall 2020.


Written by Julie Ferguson, Registrar

Update: IT Resources

IT Training Resources

All of our training materials are now available online. Simply visit scranton.edu/ITtraining to access our new SharePoint folder. Authentication will be required.

Website
We have created the following new web pages in response to various campus requests:

Social Media
We invite you to follow us today at our respective social media websites listed below.

Twitter: @ScrantonTSC

Facebook: The University of Scranton’s Technology Support Center

Computer Budget Forms for FY19/20

Microcomputer budget forms for academic and administrative computer requests for FY19/20 will be emailed to department heads in February and will be due back to IT early March 2019. In light of limited budgetary resources, the evaluation and prioritization of these technology requests will focus on providing efficiencies in the administrative and academic areas.

As a reminder, each employee should have only one system. If your current computer equipment does not meet your needs in performing your job, please make sure to contact your supervisor before the forms are submitted. Full-time faculty are on an automatic four-year renewal cycle and do not need to be requested. IT staff members will meet with departments who have computer labs to determine what’s needed and are available to meet with all departments to assist in this process.

If you have any questions, please email itassets@scranton.edu.

Coming Soon to your Desktop

Security While you Sleep

While you’re home resting and refreshing, your office computer will be refreshing, too! This new strategy for updating office computers in the early morning hours will secure them from vulnerabilities like never before with minimal disruption to you. This includes KBOX updates, Windows quality and feature updates, anti-virus and anti-malware scans, Windows health checks and more!

VPN Client for Laptops

This new client provides the ability to access on-campus services from off-campus networks! This includes licensing services for software such as Matlab and Windows/MS Office activations as well as access to on-campus network drives. All new laptop deliveries will include this client while current laptop owners will receive it with KBOX updates as soon as February 2019.

The Technology Support Center is on Facebook and Twitter!

Subscribing to our social media entities is a great way to receive timely updates concerning our services. Likewise, follow us online for advice and tips to become a safer online citizen. Furthermore, get to know our best and brightest student consultants on our recurring “Consultant’s Corner” segment!

Do you have a question or incident to report to the Technology Support Center? Get social! In addition to the multiple methods you already use to reach the Technology Support Center, Twitter and Facebook provide rapid communication between TSC staff and the University community.

We invite you to follow us today at our respective social media websites listed below.

Twitter: @ScrantonTSC

Facebook: The University of Scranton’s Technology Support Center

Summer Implementations

Two Step Login

The Two Step Login process uses two forms of authentication to verify your identity, which is essential to strengthen our information security efforts.

Staff started enrolling in Two Step through Duo on August 13. After September 17, all staff will be required to complete the Two Step Login to access University systems.

Faculty and students will start enrolling in September. More information to come.

We welcome the opportunity to answer questions or help you enroll your account on Wednesday, September 12 from 11 a.m. to 12 p.m. in ELH 235 (The Kane Forum). Register to let us know you plan on attending.


New Scranton Mobile App

Thanks to the Scranton app, you can keep in touch with The University of Scranton wherever you go. You can check out news and events to find out what’s happening, keep tabs on sports news and scores, and check your course schedule and grades.

The latest version includes new features such as dining menus, laundry view, rec facilities hours, and more!

Available on the Apple App Store and Android App on Google Play.

 


Royal IT Support

Royal IT Support successfully launched in July. All inquiries, requests and issues relating to campus technologies are being managed through this new system.

Access Royal IT Support.

Royal IT Support is Live

Information Technology is proud to announce the launch of Royal IT Support, our new IT ticketing system. Royal IT Support, which replaces Footprints, provides our campus with improved communication around IT issues and requests.

Royal IT Support Features

This system allows users to easily:

Report an Issue through a simplified form (on your behalf or someone else’s).
Request a Service through an IT service catalog.
FAQ answers questions about the new website.
View my Issues/Requests gathers all of your open (active) and closed (completed) requests.

How do I access Royal IT Support?
You can access the system in two ways. Please note that you will need to log into the system with your my.scranton credentials.
• Go directly to scranton.edu/royalitsupport.
• Log into the my.scranton portal, and on the Home tab you will see an Royal IT Support link.

What happens to my existing tickets/requests in Footprints?
Both systems will be running simultaneously for a few months. If you already have open request in Footprints, they will continue to be resolved through this system. New requests are added in Royal IT Support. Query access will be available in Footprints by going to tsc.scranton,edu.

Will I still receive updates through e-mail?
Yes. You will continue receiving email updates. You can also view request statuses and updates through the Royal IT Support portal.

The following sessions have been scheduled to review this new system. Please register at scranton.edu/ITtraining.
• Tue. July 10 – 10 a.m. to 10.30 a.m. in AMH 103
• Tue. July 31 – 3 p.m. to 3:30 p.m. in AMH 103
• Fri. Aug. 17 – 9:30 a.m. to 10.00 a.m. HYL 402

If you have any questions, please contact the Technology Support Center at 570-941-4357 or techsupport@scranton.edu.

IT Forum Recap: File Storage Solutions – Replacing RoyalDrive

RoyalDrive has been the University’s on-premise main file storage location for over 10 years. In order to provide our campus with the security and flexibility needed, it will be replaced with an on-premise and cloud storage (view the slides below for more information on the storage options, challenges and migration plan).

The project goal is to get everyone’s files off of RoyalDrive by the end of the calendar year:

  • Staff during the summer
  • Faculty during the Fall semester

Considerations:

  • Access permissions from RoyalDrive cannot be exported and recreated elsewhere
  • Multiple locations with Restricted Data

What can I do in anticipation of this change?

  • Review your data
  • Get rid of files you no longer need
  • Record office processes that currently require the use of RoyalDrive

Office Tip: Forward an Email Message as an Attachment

If you wish to send a message to email administrators, it is recommended that you forward the message as an attachment so the headers are included as well as the body.

Outlook on the web:

  1. Log into Outlook on the web.
  2. Click New
  3. Click the pop-out icon, open separate window icon, located at the top right corner of the message window. This will open this message as its own window within your browser.
  4. Next, organize your browser windows so that you can view both your mail folder listing and the new message window.
  5. Drag the email, from your mail folder list, that you want to include in the message you are composing. It will be included as an attachment.
  6. Enter any other relative information and click Send button.

Note: The recipient(s) will receive this message which will include the message you dragged into it as an attachment

Outlook 2016/2013 for Windows:

  1. Open up a message by double clicking on it.
  2. Within Message tab, in the ‘Respond’ group, click on More to get a drop-down option of forwarding/sending as an attachment

Outlook 2016 for Mac:

  1. Click HOME tab.
  2. Select Message.
  3. Click the “Attachment” button from within the ribbon bar to forward the message as an attachment.