Tag Archives: phone greeting

How to Manage Your Phone Greeting

Voicemail allows callers to leave you a message when you are unavailable. With the Alternate Greeting feature, you can have a different outgoing greeting when you will be away for an extended period, such as when you are on vacation, so callers won’t expect to hear back from you right away.

Before calling, decide if you want to turn your alternate greeting on immediately or if you want to tell it an “In Date” and time to turn it on.

To record and activate YOUR Alternate Greeting, follow the items in bold:

  • Dial 2450
  • Enter your ID followed by #  (this is your personal 4 digit voice mail ID)
  • Enter your password followed by # (the pin for your personal mailbox)
  • Press 4 for Set up options
  • Press 1 for greetings
    You will hear “Your current greeting is the standard greeting” (it will play the greeting)
  • Press 2 for alternate Greeting.
    • To set an end date press 1
    • To leave it on indefinitely, press 2
  • You may then choose to re‐record the greeting by pressing 1

When you return you will need to set your voicemail back to the standard greeting. You will not need to re‐record it.

View the instructions on how to record and activate your Alternate Greeting for your department.

How to Manage Your Departmental Phone Greetings

The following instructions are for the person responsible for maintaining the greeting portion of the Call Handler for the department.

Note: Please contact Technology Support Center at x4357 before changing the greeting if you are changing the options so the callers will be properly routed to match your greeting. The actual routing for the caller must be managed through Network Services Department.

To record and activate your Alternate Greeting for your department, follow the items in bold:

  1. Dial 5445
  2. You will hear “Cisco Unity Connection Greeting Administrator
    Enter your ID followed by # (this is your personal 4 digit voice mail ID so the system can ensure you are the person allowed to change the Call Handler)
  3. Enter your pin followed by # (The pin for your personal mailbox)
  4. Enter the extension of the Call Handler followed by # (the 4 or 5 digit number of the Call Hander you want to change)
  5.  “Callers hear the standard greeting –……” (It will play the greeting that is currently set)
    To turn on your Alternate Greeting press 1
    Change Standard Greeting 2
    Change Busy Greeting 3
    Change Closed Greeting 4
    Change Internal Greeting 5
    Change Alternate Greeting 6
    Change Holiday Greeting 7
    Exit *
  6. To play the Alternate Greeting press 1
    Rerecord your alternate greeting press 2
    Record your greeting after the tone. When you area finished press #
  7. To return to the main menu press *
  8. To turn on your Alternate Greeting Press 1 (Turn on the greeting you just recorded.

You can continue to record by following the instructions until you are satisfied with what you recorded.

Follow instructions from there to exit.

When you need to put the original greeting back in place you will need to turn off the alternate greeting and play the standard greeting.

View the instructions on how to record and activate your personal Alternate Greeting.