IT Matters

The Employee Directory Gets a New Look

The employee directory is one of the most important and frequently visited features on our portal. As such, it has been redesigned to help you locate and contact people more efficiently.

To access the Employee Directory:

  • Visit My.Scranton.edu
  • Go to the Employee tab
  • In the “Directory” channel, Click on Faculty/Staff

In the directory you may also do the following:

1. Edit Your Directory Information. At anytime during the year, faculty and staff members can update their directory listings for the following information:

  • First Name
  • Last Name
  • Middle Name
  • Suffix
  • Department Chair
  • Degree(s)

2. View the Department Directory. View the directory information by department. To edit your Department Directory information, please contact News and Media Relations at info@scranton.edu.

Banner 9 Admin Updated Resources

The following Banner 9 resources have been updated/added:

  • Current Issues
  • Budget Training slides, guidelines and navigation documents
  • Quick References: Student Formation, CTLE and Budget Supervisor

To find these resources:

  • Visit My.Scranton.edu
  • Go to the Banner ERP tab
  • Click on Learn More: Banner 9 Admin

Are you looking for Banner training?

The Division of Information Technology have been busy training University staff and faculty these past several months. If you are looking for Banner 9 training and have not been contacted, please email julie.brackeva-phillips@scranton.edu.

Installing Software Using Microsoft Software Center

Microsoft Software Center is part of Microsoft’s System Center Configuration Manager (SCCM), which allows IT to deliver and update applications across campus. With this application we can make select software available to download to your computer on-demand. Software Center is available on all managed Windows computers.

Access the Software Center:

  • Click the Start Menu
  • Type in Software Center and enter to open the program.
  • When Software Center loads, you will see options for software or upgrades available to you.
  • Click on the application to highlight it and then click the “Install” button in the bottom right corner to install the software. You’ll see the status changing from “Available” to “Preparing download” and then to “Installing”.
  • Once the status shows “Installed”, you can exit the Software Center and go to Start -> All Programs to find the newly installed program.

As Microsoft releases new Windows 10 feature updates, this is where you will install the latest version.

 

Written by Deanna Beyrent, Manager Client Services

Virtual Applications: Access your Computer Resources Anytime and Everywhere.

The virtual lab allows University students, faculty and staff to access a variety of University computer resources from any device, at anytime from anywhere via a web browser or free, downloadable VMware Horizon Client.

We are now offering a new way to access University licensed software used for teaching and learning for faculty and students. Software currently available as a virtual application includes SPSS, Maple, MATLAB, Mintab and Mathematica.

View more information and instructions about virtual lab offerings.

 

Written by Deanna Beyrent, Manager Client Services

Leveraging Gartner: Using Technology Research to Make Informed Decisions

When business and technology change occurs so rapidly, organizations must leverage expert technological research and advice to aid in decision making. Gartner offers impartial and invaluable perspectives of the world’s most knowledgeable experts. Gartner focuses on the most important trends in technology representing the critical issues, opportunities and challenges facing us today. Their research covers industries such as education, healthcare and transportation, with topics such as technology in the classroom, governance, latest technology trends and many more.

For those of you who may not be aware of this opportunity – students, faculty and staff have access to this resource.

To access this resource take the following easy steps:

  • Log in to the My.Scranton portal
  • Click the Library tab
  • In the “Library Resources” channel, click Databases
  • Click the letter “G”
  • Scroll down and click on “Gartner”

We hope you will explore and leverage Gartner the next time you have a research assignment, want to understand the latest technologies available to you, or to continue your professional development. Let us know what you think!

 

Written by Lorraine Mancuso, IT Project Manager

Data Privacy Day: Take Action

January 28 was the annual Data Privacy Day, a day to help raise awareness about the importance of privacy and protecting personal information. As a University employee, we ask that you take a moment to change your Self Service password and security questions.

Resetting your information is easy:

  • Log into my.scranton.edu, go to the Home tab
  • Under Emergency and Password Information, click Select Your Password Reset Questions
  • Under Update Personal Information, click Change Pin to update your password
    (Please DO NOT use the following special characters: @$&(),<>’;=#%”! or a space.)

For your Personal Reference: Stop Unwanted Calls and Texts

Under the Telephone Consumer Protection Act, the FCC has rules in effect that address unsolicited telephone marketing calls, texts and faxes.

The FCC recommends the following:

  • Put your mobile and landline numbers on the federal government’s Do Not Call Registry. You will get fewer telemarketing calls from legitimate companies within 31 days.
  • Don’t answer a call from a caller ID you don’t recognize. The caller may be acting illegally, and answering would verify that you have an active line. And don’t call back an unfamiliar number later to find out who was calling – it could lead you to a scam.
  • Never reveal any personal or financial information unless you have verified the caller’s identification. Scam callers may pretend to represent organizations or businesses you know, including government agencies. Independently verify numbers they tell you to call.
  • File a complaint with the FCC when you receive an unwanted call. Visit www.fcc.gov/unwanted-calls.

Visit the FCC’s website for more information and consumer guides.

 


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Banner XE Transformed Resources

As we continue to introduce various departments to Banner XE Transformed, we want to make sure that you are aware of resources that are available to you.

We have developed a knowledge base that highlights current issues and tips, implementation schedule, quick reference guides for specific modules and have provided you with Ellucian documentation.

Resources

To find these resources:

  • Visit my.scranton.edu
  • Go to the Banner ERP tab
  • Click on Learn More: Banner XE Transformed

We will continue to update this information as we continue meeting with various offices and working through the implementation phase. Various training sessions will also be provided later in the semester.

Get your Banner Questions Answered

To address your questions and concerns more effectively, we have developed a Banner triage group. The members of this group consists of:

  • Julie Brackeva-Phillips, Manager of Technology Support Services
  • Maureen Castaldi, Manager of Database Management Services
  • Ken Hensel, Business Applications Analyst
  • Cindy Hricko, Manager of Enterprise Application Services
  • Rose Ann Jubinski, Business Applications Analyst
  • Chris Krall, Manager, Systems Infrastructure Services
  • Alex Krist, Business Applications Analyst

Please contact the Technology Support Center at 570-941-4357 or techsupport@scranton.edu for assistance.

Computer Budget Forms for FY17/18

Budget forms for all academic and administrative computer requests for FY17/18 will be sent to department heads around February 1, 2017 and will be due back to IT on Friday, March 3, 2017.  If your current computer equipment does not meet your needs in performing your job, please make sure to contact your supervisor before the deadline.  IT staff members will be meeting with each department to assist you in this process.

Windows 10 Upgrade and Training Information

After months of testing, Client Services is excited to announce the limited availability of the Windows 10 self-service upgrade through Microsoft’s System Center Configuration Manager (SCCM). This self-service upgrade is first being offered to faculty and staff members who are using a Dell Optiplex 3000 series desktop device that is not scheduled for replacement in 2017. The Optiplex 3000 series devices are the first to receive the upgrade because testing demonstrated this model will complete the upgrade more rapidly than older models. The Dell Optiplex 3000 series includes Dell Optiplex models 3010, 3020, 3040 and 3046. Laptops and older series desktops will be eligible for the self-service upgrade at a later date.

The upgrade is being offered on a department by department basis. Individuals who are eligible recipients of the Windows 10 Self-Service Upgrade will be notified of their eligibility via email two weeks prior to the eligibility start date. Once the start date arrives, the upgrade can be applied Monday through Thursday of that week. Participants are encouraged to start the upgrade at the end of a work day, just prior to leaving for the evening. Once the upgrade is triggered, no further action is required to complete the upgrade. Departments and individuals unable to perform the upgrade in the assigned week can be rescheduled at a later, more convenient time by contacting itservices@scranton.edu.

In order to better assist individuals with the upgrade, a dedicated IT support person will be assigned to each participant. Dedicated support will not perform the upgrade on behalf of participants but should be contacted if a problem is encountered at any time during the upgrade process. The name of the dedicated support person will be included in each participant’s email invitation.

Windows 10 is now the standard operating system being deployed on new computers and on computers requiring rebuilds. Additionally, all lab computers will be upgraded to Windows 10 LTSB (Long Term Servicing Branch) this summer.

Windows 10 training sessions will begin in February. We recommend the following Windows 10 resources:


By Diane Kennedy, IT Client Services Analyst

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