IT Matters

The Technology Support Center is on Facebook and Twitter!

Subscribing to our social media entities is a great way to receive timely updates concerning our services. Likewise, follow us online for advice and tips to become a safer online citizen. Furthermore, get to know our best and brightest student consultants on our recurring “Consultant’s Corner” segment!

Do you have a question or incident to report to the Technology Support Center? Get social! In addition to the multiple methods you already use to reach the Technology Support Center, Twitter and Facebook provide rapid communication between TSC staff and the University community.

We invite you to follow us today at our respective social media websites listed below.

Twitter: @ScrantonTSC

Facebook: The University of Scranton’s Technology Support Center

Building Access During Campus Emergencies

The University’s ability to prepare for and mitigate an emergency always remains a priority. In the event of an emergency, University Police will activate the Emergency Notification System once it has been confirmed that there is any significant emergency or dangerous situation. Then we think, what next?

It was in October, 2015 when a shooting occurred at Umpqua Community College. The suspect went from one building to the next, as we watched those events unfold live on CNN. The reporter asked, how the suspect could continue to enter buildings, when surely Umpqua was in lockdown. Probably at a secondary school where there is typically a single building that would be easy. But we recognized on an open college campus, that’s not always so easily done, especially with so many buildings. Back then, facilities manually unlocked and locked all the doors. And in an emergency could we really expect staff to start manually locking doors, and how long might that take? Consequently, we recognized the importance of implementing some measures to prevent what happened at Umpqua.

So in 2017, University Police, Facilities and IT embarked on a project to be able to remotely control all doors through the Blackboard Transact system. Now with the click of a mouse, most exterior doors can be put into “Royal Card Access Only” or in an extreme situation, a total lockdown. Educating the University Community on how these systems work during an emergency is an ongoing effort.

On any evening or weekend, access to all buildings requires your Royal Card. Should something happen either on or off-campus, we may decide it would be safer to control who has access to our buildings. We can now control access immediately through Blackboard Transact by requiring everyone to use their Royal Card to enter a building. We’ve decided to call this state, “Royal Card Access Only”. This isn’t a lockdown. Typically, classes and all university business would continue as scheduled, unless we decide otherwise. It’s important to recognize that we could be in this controlled state, for hours or even days depending on the situation. Or depending on the incident or threat, we could direct everyone to take shelter by staying inside. If you found yourself outdoors, you would be directed to seek shelter in the nearest building, which would be communicated through our Emergency Notification System.

Depending on the situation we may decide we must go into a “Total Lockdown” where all exterior doors would be locked, and Royal Card access would not be available. Certainly, we’d prefer to give our community the ability to quickly enter a building, therefore this would have to be for an extreme situation where perhaps a suspect has compromised our security system and possess a Royal Card. The strategy is to keep those who are already in a building safe. If you were in a building and in a safe location, you would stay where you are. If you’re not in a building you should immediately leave the area and seek safe shelter off campus, and not return until an all clear is given.

University Police continue to offer our Emergency Response/Active Shooter training. We’ve now incorporated these access control procedures into that presentation. You can also go onto our webpage to learn more, or reach out directly us by calling 570-941-7888 or stopping by in the Parking Pavilion.

Written by Donald Bergmann, Chief of Police at The University of Scranton

Computer Allocations for FY18/19

Computers for full-time faculty are currently being deployed and our goal is to have them completed before the end of the Fall semester. Full-time faculty are on an automatic four year replacement cycle for their primary computer, which allows IT to be inclusive and attentive to all our full-time faculty’s needs.

The staff systems, that were requested through the computer budget process last February, will be deployed during the Spring semester.

Lab and classroom computers were deployed this past summer.

We would like to remind everyone that due to the high costs of maintaining and replacing desktop equipment, each employee should only have ONE system.

Has your Royal Card expired?

Are you aware that you need a new Royal Card every four years? Please take a moment to verify that your card is still valid by reviewing the date on the front of your card.

We suggest that you visit the Technology Support Center to obtain a replacement card a few weeks before the expiration date (your card will be inactive if it expires). Please note that a new photograph must be taken before issuing you a new card.

The Technology Support Center is located on the first floor of Alumni Memorial Hall. Royal Card hours are as follows:

  • Monday – Friday: 8 a.m. to 10 p.m.
  • Saturday: 9 a.m. to 5 p.m.
  • Sunday: noon to 8 p.m.

Please note that the Technology Support Center will be closed for Thanksgiving (from November 22 to 24).

If you have any questions, please contact the Technology Support Center at 570-941-4357 or techsupport@scranton.edu.

 

Come to the 2018 IT Fair on Wednesday, November 7.

IT Fair – Wednesday, November 7 from 11 a.m. to 1:30 p.m.

Come to the 2018 IT Fair on Wednesday, November 7 to find out what services and opportunities the Division of Information Technology has to offer! Ask IT experts about ongoing projects, security best practices, computer maintenance tips, classroom technology, Royal IT Support, Two Step, file storage, Banner, Office 365, and so much more.

Let us know you will be attending.

The Details

  • All are welcome to this fun event.
  • Drop in! The fair will be ongoing from 11 a.m. to 1:30 p.m. Advanced registration is preferred, but not required.
  • Snacks and drinks available.
  • Drop in for presentations and demos, or just to say hello.
  • Prizes and giveaways.

10-Minute Sessions

  • 11:00 a.m. Royal IT Support
  • 11:30 a.m. These Public Applications will help you do your job.
  • 12 p.m. PowerBi Demo
  • 12:30 p.m. Microphone Tutorial
  • 1:00 p.m. Ellucian Mobile Demo

Summer Implementations

Two Step Login

The Two Step Login process uses two forms of authentication to verify your identity, which is essential to strengthen our information security efforts.

Staff started enrolling in Two Step through Duo on August 13. After September 17, all staff will be required to complete the Two Step Login to access University systems.

Faculty and students will start enrolling in September. More information to come.

We welcome the opportunity to answer questions or help you enroll your account on Wednesday, September 12 from 11 a.m. to 12 p.m. in ELH 235 (The Kane Forum). Register to let us know you plan on attending.


New Scranton Mobile App

Thanks to the Scranton app, you can keep in touch with The University of Scranton wherever you go. You can check out news and events to find out what’s happening, keep tabs on sports news and scores, and check your course schedule and grades.

The latest version includes new features such as dining menus, laundry view, rec facilities hours, and more!

Available on the Apple App Store and Android App on Google Play.

 


Royal IT Support

Royal IT Support successfully launched in July. All inquiries, requests and issues relating to campus technologies are being managed through this new system.

Access Royal IT Support.

Summer Computer Updates

Classrooms & Teaching Spaces

This year we have refreshed the switching and control technologies in the following rooms: LSC 114, 116, 118, 123, 125, 126, 127, 141, 212, 226, 325 and 326. Throughout 2018 and 2019, we will work to upgrade more classrooms in LSC.

As a reminder, our classroom database contains details and instructions for each of the mediated spaces. A link for the classroom database can be found on the www.scranton.edu/techsupport website. The classroom database is only accessible while on campus. Faculty can obtain assistance for any of our mediated facilities by contacting the Technology Support Center at 570-941-HELP.

Office computers

Over the summer months, the Microsoft Windows operating system and many third party applications (Firefox, Flash, Java, Adobe, etc.) received security patches through KBOX or Microsoft update.
If you have not used your computer over the summer, these updates will automatically begin to download to your system when you turn it on. As the critical patches are installed, machines may experience a temporary decline in performance.
IT advises faculty to take this into consideration and allow time for the updates to take place.

Lab/Classroom computers

Many device updates were completed in computer labs:
– KSOM (14 new PC’s, 70 zero clients)
– Library (1 Mac, 1 PC, 105 zero clients)
– Communications (6 new Macs)
– Chemistry (4 new PC’s)
– Psychology (2 new PC’s)
– Physics (4 new PC’s)

Mojave

The latest MacOS, Mojave, is coming this Fall. This is the last MacOS release that will support 32-bit applications. If you are running 32-bit applications, now is a good time to start looking for alternatives. If you aren’t sure, we can help.

Two Step Q&A Sessions for Staff

Staff are currently in the Two Step optional enrollment period, which will end on September 17. After this date Two Step will be required for access to University resources.

We welcome the opportunity to answer questions and help you enroll your devices during the following sessions:
– Tuesday, August 21 from 2 p.m. to 3 p.m. in ELH 235 (The Kane Forum)
– Wednesday, September 12 from 11 a.m. to 12 p.m. in ELH 235 (The Kane Forum)

Register at https://forms.office.com/Pages/ResponsePage.aspx?id=msTtqPFBaUyXaKf218O4w9eeFYMqquhGr8RxXbDwAPBUQTkwV1VDNUxONko0SkhXMkM5UlVNSVpCUi4u

Visit http://www.scranton.edu/information-technology/services/two-step-login.shtml for more information.

IT Staff Spotlight: Robert Kennedy

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Robert Kennedy has been employed at the University for over 15 years. He is Media and Control Systems Engineer in Academic and Media Services.

The following is an excerpt of the August edition of AV Technology, entitled, Bringing AI Into Classroom AV Design.

Long before NBC’s The Office made Scranton a lovable character, the historic city in Pennsylvania’s northeast corner has been an important voice in the nation’s narrative. With roots as an anthracite coal king, the city continues to lead the Commonwealth with innovative programs in the arts, culture, science, and healthcare.

The University of Scranton is one of the city’s educational leaders that honors its prestigious legacy while keeping an eye to the future, and collaborative technologies help set the institution apart. As the media and control system engineer of The University of Scranton, Robert Kennedy, CTS designs the touchpanels of the school’s control systems and supports audiovisual technology in nearly 200 classrooms. He also works on AV system implementation, collaborating with outside integrators when necessary. Kennedy has also found a unique way to meld his passion for emerging technologies with his deep expertise in audiovisual engineering. That method is artificial intelligence (AI), specifically an Alexa Classroom Control skill that he wrote for use with Extron Pro series processors and touchpanels. The Alexa Classroom Control skill and the Extron Global Scripter Alexa Module are still in beta, but the timing of this project couldn’t be better. AI and cognitive technologies are poised to shape the future of classroom and enterprise-grade AV.

Read more…

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