The update to the Library’s 24/7 chat service is now complete. You can access the chat from any of our chat boxes on the Library’s website, blog, Research Guides, and my.scranton.edu page.
Category: System Alerts
Update: 24/7 Chat Service
Access to the Library’s chat platform has been restored. Please continue to use the chat boxes on the Library’s blog or on our Research Guides for 24/7 service.
Notice: 24/7 Library Chat Service
The Library will be working on our chat platform over the next few days. For 24/7 chat access, please use the chat boxes on the Library’s blog or on our Research Guides.
Pharos Printing Issues Resolved
Pharos printing in the library has been restored.
Ex Libris Systems Downtime, May 29-30
Ex Libris will migrate to a new data center over the Memorial Day weekend, 29-30 May 2021.
This will affect our 360 products (Serial Solutions) so there may be some interruption in service with the e-Journal Portal, 360 link, and Ulrichsweb.
Please note that a system downtime of up to 24 hours is expected: Saturday, May 29 3:00pm EDT – Sunday, May 30 3:00pm EDT (Eastern Daylight Time).
Library SSO, Databases & Journals unavailable 1/23, 7am-4pm
Information Technology is performing upgrades on Saturday, January 23, that will result in Library Single Sign-On and Library Databases & Journals being unavailable between 7am and 4pm.
Here is the full list of services that will be down:
- Applications using Single Sign-On (includes the Banner ERP environment, Student Self-Service, Banner Admin, Employee Applications, RoyalSync, PeopleAdmin, Library SSO, Library Databases & Journals)
- Any ERP services that access the production ERP database.
If you have any questions, please contact the Technology Support Center at 570-941-4357 or firstname.lastname@example.org.