Pharos printing in the library has been restored.
Category: Systems
Library SSO, Databases & Journals unavailable 1/23, 7am-4pm
Information Technology is performing upgrades on Saturday, January 23, that will result in Library Single Sign-On and Library Databases & Journals being unavailable between 7am and 4pm.
Here is the full list of services that will be down:
- myScranton
- Applications using Single Sign-On (includes the Banner ERP environment, Student Self-Service, Banner Admin, Employee Applications, RoyalSync, PeopleAdmin, Library SSO, Library Databases & Journals)
- Any ERP services that access the production ERP database.
If you have any questions, please contact the Technology Support Center at 570-941-4357 or techsupport@scranton.edu.
Printing Services Restored
Printing services in the library are available again after scheduled maintenance that took place on Friday, January 15.
Printing Maintenance Friday 1/15
On Friday, January 15, 2021, the Pharos Uniprint system in the library will be down for scheduled maintenance. Printing from library printers will be unavailable while the maintenance is taking place and we will post an update once the service has been restored. We apologize for the inconvenience.
Home Page Catalog Search Temporarily Down
This morning on Monday, January 29, the catalog search box on the Library’s home page and on the Library tab in My.Scranton.edu is temporarily down. The problem has been logged and it should be back to normal soon.
The catalog is still available through the Advanced Search catalog link in both places, as well as at this link.
Thank you for your patience as we address this issue.
Slow Printing
We are experience some problems with printing in the library today due to the increase in traffic on the network. The system is responding, but very slowly. Please, give yourself extra time to print materials. We are working with IT Services to fix the issue. Thank you for your patience.
Printing from the Internet in the Library
We are investigating reported problems related to printing from the Google Chrome internet browser within the Library.
When a print job is sent from within the Chrome browser–whether from an email attachment (i.e., MS Word or Excel doc, or PDF), a web-hosted PDF file, or an HTML web page–to the Library’s printing stations, the success of these print jobs is inconsistent.
If you need to print from the internet while in the Library, including email attachments that open within the browser, we suggest you use the Firefox browser to do so.
If you run into any problems with your print job printing successfully, please report it to the 2nd floor Reference Desk and we will assist you.
Thank you!
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Image source // public domain
eBook Records in the Online Catalog
When searching the online catalog eBooks normally display in the Location Electronic Access with a Material Type of eBook. Like this: 
However, there is currently an issue with a batch of records and they are display in location error and a Material Type of Printed Material. Like this: 
We are aware of this issue and are working on fixing the records. The links to the eBook still work, so you should not have a problem accessing each of the affected titles. Please, let us know if you have any questions about this issue or other catalog questions.
The Alexander Street Press VAST Collection is Operating Normally
Alexander Street Press has resolved the technical issues they experienced with the VAST collection and it is operating normally.
The Alexander Street Press VAST Collection is Temporarily Down
The Alexander Street Press VAST collection is experiencing technical difficulties and the videos are not playing. Alexander Street Press is investigating this urgent problem. Thank you for your patience during this downtime.